Project Category: Case Study
Easy Dock Builder App
Challenges:
Increase customer engagement with an online tool to help users design their docks, style, and shape them.
Industry
Construction
Solutions:
A Custom-built Web Application To Enable Easy 2D Replicas of Docks
Results:
The application enables users to design and create 2D replicas of docks easily. The app also calculates dock style, water depth, tax, shipping distance and more to generate automated quotes.
Locations:
Seneca, NY
About the Client
Bestmade Docks is a leading manufacturer of high-quality dock systems based in Seneca Falls, NY. With decades of expertise, they specialize in designing and building customizable, durable docks for residential and commercial waterfront needs.
In order to streamline their operations and enable customers to be more involved in the building of docks, the client needed an online tool. Through this tool, they wanted the customers to be a part of the dock designing and building processes so that the expectations were met well, wastage was reduced, accuracy was maintained, and customers felt more engaged.
Case Overview
The project's objective was clear: customer engagement was the priority, and operational efficiency would be enhanced by adopting new technology. Fingent, after a thorough analysis of the client operations, realized that a web application with 2D features would be an apt solution.
The web application Dock Builder App allowed users to collaborate with designing and creating 2D replicas of their dock designs, styles, and more. The app also helps generate automated quotes by calculating deck style, water depth, shipping distance, and more. The app offers convenience, improved collaboration, customer engagement, and operational efficiency.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of customer involvement in the design process
Difficulty in visualizing custom designs
Quote generation was complex
Scope for inaccuracy and wastage
Limited client collaboration and engagement
SOLUTION
Fingent’s Approach - Easy Dock Builder App
The web app solution used 2D design capabilities to allow customers to bring their ideas to life visually. This helped Bestmade Docks better understand customer expectations and deliver accurate services. The app not only helped design docks but also eased quote generation, making the operations more seamless, along with other top features like,
The admin backend allows to change the prices of components/accessories.
Provision to choose from different delivery options
Automated quote generation as per customer choice
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BENEFITS
Making an Impact on Client Success
The Dock Builder App empowered customers to visualize and customize their dock designs, ensuring clarity and reducing design-related errors. The solution enhanced customer satisfaction, minimized wastage, and strengthened collaboration throughout the design process.
Easy quote management
Communicate dock design specifications with more ease
Online tool to easily customize dock designs
Ease for customers to choose from a variety of dock styles
Enhanced Customer Experience
Improved Service Efficiency
Improved Brand Value
Stronger Competitive Advantage
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Smart Product Ordering System for Trade Alliance Group
How we streamlined our customer’s operations by creating an intuitive CRM, a smart product ordering system, and a member portal
Company
Trade Alliance Group (TAG)
Industry
Construction
Region
Australia
Technologies
Microsoft, jQuery, C#, Visual Studio, Xero, RingCentral, SharePoint
Requirement
The customer wanted to replace their incumbent single form portal with a comprehensive and holistic solution to manage their end-to-end operations.
Challenges
TAG was handling its entire spectrum of operations manually through a single form portal which resulted in human errors, inaccurate quotes, and delayed follow-ups with entities.
Results
Fingent created three intuitive solutions that streamlined TAG’s internal processes and facilitated seamless handling of larger volumes of transactions.
“Fingent’s communicative and proactive approach has created a seamless partnership between the two organizations. Their cutting-edge solution has increased our billing efficiency by 20% and is a vast improvement over our older system.”
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Self-Showing App - a Real Estate IoT Application
How the customer solved their property leasing management challenges through the self-showing IoT app developed by Fingent
Company
Residential Capital Management and Associates
Industry
Real Estate
Region
United States
Technologies
.NET, Android, iOS
Requirement
The client wanted a mobile application that could help them identify leads in need of houses for lease. The solution was expected to help them follow-up with clients promptly, ensuring their comfort in the new space.
Challenges
Huge number of leads, diverse set of functions across different properties, peak season management, overlapping schedules, key exchange overheads, and other property management hurdles hindered their work.
Results
Fingent developed a “Self-Showing App” that uses IoT for connecting clients to rental properties through Lockbox, a point central device for keyless access, which requires minimal hardware investment.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Premium Retail – Mobilizing Workforce
How Fingent enabled a dynamic data analytics and visualization solution for Premium Retail Services
Company
Premium Retail Services
Industry
Retail
Region
United States
Technologies
PHP
Requirement
The client required an application to replace the existing obsolete and inefficient reporting and communication systems. The solution was expected to efficiently handle the large amounts of data being generated.
Challenges
Inefficient communication methods, traditional reporting systems, and excessive reliance on manual processes marred their ability to derive crucial insights for improved decision-making.
Results
Fingent developed a customized solution to analyze and convert large volumes of data into user-friendly visual representations, automate data input procedures, manage field data, and gauge performance reviews.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Mohawk 360 – Integrated Day Camp Management Platform
How Fingent developed a powerful and reliable solution that radically improved the camp management activities of Camp Mohawk
Company
Camp Mohawk
Industry
Education
Region
United States
Technologies
PHP, JavaScript, Àndroid, iOS
Requirement
Camp Mohawk wanted to radically improve their camping experience, streamline camp management, and enable real-time communication between the parents of campers and staff.
Challenges
Without a camp management solution on board, Camp Mohawk was unable to keep track of their activities and failed at creating an engaging experience for every registered camper.
Results
Fingent came up with Mohawk 360, an integrated camp management platform with role-based features and provisions to streamline and manage the end-to-end activities of camping.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Enterprise Mobility App Boosts Driver Engagement and Efficiency
Challenges:
Drivers were restricted to desktops, unable to update real-time information, faced administrative lags, and struggled with timely information dissemination.
Industry
Logistics
Solutions:
A mobile app replicating the driver web portal for real-time updates, efficient communication, and instant notifications on Android and iPhone.
Results:
Improved communication with 10,000+ drivers and saw a 60% increase in employee satisfaction shortly after adoption.
Locations:
US
About the Client
SCI LLC, headquartered in Queensbury, NY, is a leading third-party administrator specializing in transportation and logistics services across the United States. With over 11,000 contract drivers supporting 400+ clients nationwide, SCI provides a web portal enabling seamless registration and management of drivers and client information.
Partnering with top providers, SCI offers comprehensive solutions, including background checks, vehicle rentals, and discount programs.
Case Overview
SCI LLC serves as the premier third-party contract administrator for general contractors of independent owner-operators in the courier and light trucking industries. Facing challenges with desktop-centric operations hindering communication and real-time updates for drivers, SCI sought an enterprise mobility solution.
They partnered with Fingent to build a mobile application that replicated the drivers' web portal and restructured their operational processes.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Access
Drivers were restricted to using desktops, causing inconvenience and inefficiency.
Communication Delays
Interaction with drivers depended on their availability to access the web portal on a computer, leading to significant delays.
Administrative Lag
Waiting for computer access to update personal and vehicle information caused administrative headaches and lags.
Unable to Update Real-Time Information
Drivers couldn't promptly update real-time information, such as insurance details.
SOLUTION
Fingent's Role in Improving SCI LLC's Operations
Mobile Accessibility: A mobile app for Android and iPhone to enable drivers to update personal and vehicle information in real time.
Document Management: Use the mobile camera to upload essential documents such as licenses, permits, insurance certificates, etc.
Vehicle Management: Activate/deactivate vehicles, track active vehicles, and receive updates on vehicle status and earnings.
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BENEFITS
Making an Impact on Client Success
Fingent helped transform SCI LLC's operations with an enterprise mobility app that yielded significant benefits across their operations and workforce, enhancing communication, boosting employee satisfaction, streamlining processes, and improving overall efficiency.
A significant boost in employee contentment shortly after mobile app adoption.
Simplified and streamlined driver registration process, increasing driver registrations
Improved driver retention rate and attracted more drivers through referrals
Freed up a lot of SCI staff, thereby improving accuracy and providing greater flexibility for customers
60% Boost in Employee Satisfaction
20% Increase in Driver Registrations
Freed up Staff Time
Improved Interaction with 10,000+ Drivers
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55% Productivity Gain with Custom Project Management Software
Challenges:
Ineffective data management, inability to make the right decisions, lack of transparency, and project delays
Industry
Healthcare
Solutions:
A custom-built project management system to effectively track and manage projects
Results:
A better grip over general expenses and resources with a 55% productivity gain
Locations:
US
About the Client
Founded in 1886, Johnson & Johnson is an American multinational company based in New Brunswick, New Jersey. They specialize in pharmaceuticals, medical devices, and consumer goods, including healthcare, beauty, and baby care products.
Johnson & Johnson operates around 250 subsidiaries in 60 countries and sells products in over 175 countries.
Case Overview
Johnson & Johnson relied heavily on spreadsheets to manage various tasks, such as raw material supply management, ensuring quality and compliance, supply chain analysis, etc.
As they scaled their operations, dependency on spreadsheets became impractical, causing manual errors and inefficiencies. To address this, we proposed a customized project management solution to consolidate all their needs into one platform.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in accessing significant information
Challenges in accurately forecasting resources and costs
Encountering frequent manual errors
Inefficiencies in tracking and managing projects and issues
Unable to identify duplicated data
SOLUTION
Fingent's Solution - A Custom-built Project Management System
Consolidates project management: Aggregates all project needs under a single platform.
Feature-rich: Includes project creation, modification, and work status tracking features.
Desktop application: Provides a desktop tool for data collection and extraction of project metrics.
Reports: Retrieve insightful reports and information with charts
Issue escalation: Supports escalation of issues and notifications
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BENEFITS
Making an Impact on Client Success
Fingent provided Johnson & Johnson with a customized project management solution that transformed their operations by replacing spreadsheet-based processes. This new system centralized their data storage, improved project visibility, and enhanced decision-making capabilities, leading to significant productivity gains and cost savings.
Transitioned from spreadsheets to a centralized database
Facilitated on-time and on-budget task management
Cut technology costs by half with better insights and analytics
Enabled timely information updates for better decision-making
Increased overall productivity within the first quarter
55% Overall Productivity Gain
Slashed Technology Expenses
by Half
Centralized Data Storage
Improved Decision Making
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Automated Integration Between SAP SuccessFactors and SAP S/4HANA
How Fingent automated the integration between two SAP workflows that helped the customer gain real-time insights for improved decision-making
Company
NPC International
Industry
Retail
Region
United States
Technologies
SAP S/4HANA, SAP SuccessFactors
Requirement
The customer wanted to automate the data flow (integration) between SAP SuccessFactors – Employee Central and SAP S/4HANA.
Challenges
The customer used to manually update the organizational records to S/4HANA. Thousands of employee master changes were being handled periodically.
Results
Automatic data transfer eliminated double maintenance, redundant data, and saved the customer’s costs and efforts. Full control over the data exchange reduced chances of manual errors.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Smart Locker Management Solution Optimizes Parcel Deliveries
Challenges:
Unavailability of customers during delivery, hassles of rescheduling deliveries, and inefficiency in the current locker system
Industry
Retail
Solutions:
A smart locker management system to efficiently track, control, and manage deliveries
Results:
43% increase in customer base within first six months of using the solution
Locations:
Australia
About the Client
VLocker, an established family locker business, faced common delivery challenges that many customers experienced. These included missed deliveries due to customer unavailability, lack of proper delivery addresses, and hassle of rescheduling.
To address these issues and provide users with more flexible package delivery options, VLocker sought to expand and diversify its services beyond traditional locker systems.
Case Overview
VLocker teamed up with a supermarket to create a reliable package delivery system. They needed a solution for customers who did not have a proper delivery address or could not be at home to receive orders. They could pick up their products from lockers at their convenience.
To achieve this, VLocker turned to Fingent to develop a web-based platform for managing locker installations, controlling parcel deliveries, tracking shipments, and boosting customer experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Customer Availability During Delivery
When customers were unavailable during delivery, it resulted in missed deliveries and rescheduling issues.
Lack of Proper Delivery Addresses
The delivery boy found it difficult to drop the parcel without reliable delivery addresses.
Rescheduling Hassles
Rescheduling delivery or changing delivery address was a hassle, leading to inconvenience and dissatisfaction for customers.
Inefficiency in Current Locker System
The current locker system needs to be more robust and technologically advanced to handle diverse delivery needs.
SOLUTION
Fingent's Role in Improving VLocker's Delivery Operations
Web-Based Delivery Management: A web-based solution that monitors and manages deliveries efficiently, ensuring streamlined operations and successful deliveries across multiple locations.
Flexible Collection Options: A system that prompts customers to select either in-store pickup or locker delivery post-purchase, enhancing convenience and choice for shoppers.
Timely Notification System: Integrated notifications to alert customers when their order is dropped in the designated locker and a follow-up notification upon package collection.
Barcode System for Delivery: Each package is tagged with a unique barcode, enabling easy scanning and tracking throughout the delivery process.
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BENEFITS
Making an Impact on Client Success
Fingent's smart locker management solution profoundly changed VLocker's operations, resulting in significant improvements across various aspects of its business. From customer satisfaction to operational efficiency, the impact was immediate.
Surge in customer base within the first six months of implementation
Achieved a significant rise in customer satisfaction due to the increased flexibility
Streamlined processes and automated tasks led to improved operational efficiency
Improved customer satisfaction and operational efficiency opened up new opportunities
43% Increase in Customer Base
50% Reduction in
Manual Workload
Doubled their Efficiency
Expanded Business
Opportunities
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Smart Service Ticketing Solution for PwC
Fingent analyzed PwC’s challenges and developed a smart ticketing system for them with an emphasis on usability
Company
PricewaterhouseCoopers
Industry
Professional Services
Region
Australia
Technologies
Android, iOS, HTML5, CSS, JavaScript, SQLite
Requirement
The customer needed an efficient, automated, and transparent ticket management solution for their internal use.
Challenges
Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.
Results
PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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