Fingent Provides advanced data management products and services to cater to a broad variety of business requirements. Our customers span a wide range of industries and levels of our government. Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. Fingent has served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company.
Our goal is to provide the best products and services for our customers.
Fingent’s skill-based routing algorithms deliver customers to the right queue based on any number of criteria. Routing parameters using data from your CRM system or through information entered via the IVR. Intelligent and flexible routing technology ensures customers are directed to the right agent, right away. Truly on-demand service means the client can easily change routing parameters on-the-fly
Integrating phone, email and web chat channels; Fingent empowers your customers to connect with you on their terms, and allows you to introduce new, cost-effective methods to connect with your customers.
We implement easy to use interfaces that make it easy for client agents to learn and use system functions – slashing phase required for implementation timelines from months to days.
Data mining applications for call center agents with a complete view of the customer interaction history and can address inquiries knowledgeably and with sensitivity.
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