Fingent Provides advanced data management products and services to cater to a broad variety of business requirements. Our customers span a wide range of industries and levels of our government. Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. Fingent has served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company.
Our goal is to provide the best products and services for our customers.
Fingent’s skill-based routing algorithms deliver customers to the right queue based on any number of criteria. Routing parameters using data from your CRM system or through information entered via the IVR. Intelligent and flexible routing technology ensures customers are directed to the right agent, right away. Truly on-demand service means the client can easily change routing parameters on-the-fly
Integrating phone, email and web chat channels; Fingent empowers your customers to connect with you on their terms, and allows you to introduce new, cost-effective methods to connect with your customers.
We implement easy to use interfaces that make it easy for client agents to learn and use system functions – slashing phase required for implementation timelines from months to days.
Data mining applications for call center agents with a complete view of the customer interaction history and can address inquiries knowledgeably and with sensitivity.
Our business requires us to be agile as a company in a fast-moving, innovation-driven industry. Therefore, we must continuously improve the digital work environment that we provide our employees.The Fingent team provides us with robust methodologies and analytical frameworks to evaluate digital workspace technologies. Their ability to grasp our business processes, understanding of user experiences and thorough attention to detail makes us feel safe and secure that we are in capable hands.
Fingent is completely professional and capable of executing a multi-faceted application. They are extremely efficient in project management, keeping the client updated on project progress. There was never a challenge or curveball, and they never treated any of my questions as insignificant. They were able to create a fantastic product in a short amount of time with ongoing functionality. I have been very pleased with our relationship.
We were looking for a technology partner to increase our development capacity and also strategize with us to explore newer ways of finding innovative solutions. Fingent does its best to thoroughly understand our requirements and frequently comes up with value adds above and beyond what is requested of them.
Fingent completely gets what we are looking for and they go above & beyond to meet our deadlines and business objectives. The quality of their associates has proven to be superior, they not only have good technical & process skills but also great language & communication skills.
Fingent is a great company to work with and have in-depth and extensive experience in Project Management. They are able to take the stress off the clients shoulders and ensure that delivery in all aspects of the project are fulfilled with little management from the client. Their technical knowledge of Open Source programming languages was exceptional and really helped in delivering a great web application.
Fingent is by far the best I have worked with. Your team is not only knowledgeable, skilled and competent, but they are conscientious, professional, patient, and dedicated to quality. This project was complex and arduous, but your team took ownership of the ideas, and worked with a passion to achieve a beautiful app.
I could not have been happier. Great work. The final project was far better than my original requirements as they innovated as we developed. The entire project ran on schedule and on budget. My project required multiple skillsets and Fingent brought together a strong team to get the job done. I plan to continue my relationship and will continue to work with them on future projects.
Learn more about Fingent's SAP ServicesRead more
Reach Out, Understand what Enterprise Business Application Platforms can do for you.Read more