ERP, ECommerce & CRM Solutions

ERP

Organizations expect a lot from today’s Enterprise Applications Systems - and rightly so. The market trends have been driving the environment, which is influencing the scenario of single ERP vendors, less customization, more frequent upgrades, integrated modules, web services, vendor consolidation and outsourced support and hosting etc.

Fingent’s Solutions revolve around the Organizations’ requirements to:

  • Standardize processes and Domain-specific Customizations
  • Integrated Operations and Application Management, Integrated Helpdesk and single SLA for infrastructure services
  • De risk through discrete application outsourcing
  • Reporting and analysis of business performance

Our Enterprise Resource Planning Solutions, extend to all realms of business

  • Forecasting and Budgeting
  • Post Mergers and Acquisition IT integration
  • Financial Reporting and Analysis
  • Governance and Compliance
  • Risk Management
  • Accounts Receivable and Dispute Management Process

At Fingent, we take cognizance of the following areas of concern while proposing an ERP implementation solution to our customers.

Ecommerce

Fingent provides Full lifecycle IT services for eCommerce and eBusiness to address supply side and purchase side needs of retailers and consumer product manufacturers.

Our eCommerce solutions have capabilities in providing SOA based integrated back end eBusiness solutions, Web 2.0 technologies and creating a multichannel buying experience through a robust Multichannel framework.

Fingent focuses on
  • eCommerce Functional components: Order Management, Catalog Transaction Reporting, Business Intelligence
  • B2C: Personalization, Live Chat, Community, email Marketing Social Networking
  • B2B: Collaboration, Product Information Management, Customer Web Store, Promotions Management
  • Design & Blue Print, Application Development & Integration, Application Management,
  • User Interface & Web site Response time optimization Infrastructure: 24x7 support, Managed hosting services, PCI compliance

CRM

Fingent uses an “outside in” approach to Customer Relationship Management (CRM) to improve the customer experience and establish business drivers that help unlock the value of CRM investments.

Fingent’s CRM has developed an exceptional repository of processes supported by in-house tools & proven methodologies to roll out the best in-class CRM roadmap for global organizations. Our custom solutions generate business value in every facet; from ‘Customer Service Transformation’ to ‘Improving Loyalty Programs’.

Fingent’s CRM practices provide the entire spectrum of business, functional and technology services to customers in all phases of their CRM roadmap; with extensive customer care and call center process automation capabilities,

We focus on
  • CRM Lifecycle Services utilizing pre-built functional and technical frameworks across marketing, loyalty and retention programs, sales
  • Online self-account management, zero-touch OM, complex order configuration, flow-through provisioning, integration
  • APIs to leading billing systems, billing inquiries and adjustments, and fraud and revenue management, thus dramatically reducing CRM TCO.
  • CRM strategy, design, requirements (mapped to best practices), vendor assessment, fast-track implementation

Our business requires us to be agile as a company in a fast-moving, innovation-driven industry. Therefore, we must continuously improve the digital work environment that we provide our employees.The Fingent team provides us with robust methodologies and analytical frameworks to evaluate digital workspace technologies. Their ability to grasp our business processes, understanding of user experiences and thorough attention to detail makes us feel safe and secure that we are in capable hands.

Magnus Lewrén - Sony Mobile
Magnus Lewrén

Sony Mobile

Fingent built me a web based application for my website. Their price was extremely competitive, they stuck to the schedule, and delivered everything they said they were going to. The application is live and busy making me money. Great guys, great product.

Joe McHale - Bestmade Products, Inc.
Joe McHale

Bestmade Products, Inc.

Fingent is completely professional and capable of executing a multi-faceted application. They are extremely efficient in project management, keeping the client updated on project progress. There was never a challenge or curveball, and they never treated any of my questions as insignificant. They were able to create a fantastic product in a short amount of time with ongoing functionality. I have been very pleased with our relationship.

Kelly Pope - The Salvation Army
Kelly Pope

The Salvation Army

Our experience with this team has been exceptionally good. They addressed our requirements in detail, in many cases going above and beyond the scope of our project to deliver an attractive, functional and flexible product.

Ruth Bridger - VP Marketing of Xorcom Ltd
Ruth Bridger

VP Marketing, Xorcom Ltd

I would like to point out that without Fingent’s support I would have never been in a position to make this a reality. So Ajay and Sam are my guardian angels and we will do a lot together over our lifetime.Thank you to all of you.

Scott Coloney - President of Simplor
Scott Coloney

President, Simplor, Inc.

We were looking for a technology partner to increase our development capacity and also strategize with us to explore newer ways of finding innovative solutions. Fingent does its best to thoroughly understand our requirements and frequently comes up with value adds above and beyond what is requested of them.

N Nimkar - Director of Technology - TalentQuest
N Nimkar

Director of Technology, TalentQuest

Fingent completely gets what we are looking for and they go above & beyond to meet our deadlines and business objectives. The quality of their associates has proven to be superior, they not only have good technical & process skills but also great language & communication skills.

Stuart Lewtan - CEO of Zintro Inc.
Stuart Lewtan

CEO, Zintro Inc.

Fingent is a great company to work with and have in-depth and extensive experience in Project Management. They are able to take the stress off the clients shoulders and ensure that delivery in all aspects of the project are fulfilled with little management from the client. Their technical knowledge of Open Source programming languages was exceptional and really helped in delivering a great web application.

NajumKhan - NHS Intelligence
Najum Khan

NHS Intelligence

Our project with Fingent was a success! Communications were great — always clear and timely; the organization of project tasks and deliverables were highly professional; yet the team was flexible and rapidly found solutions when new requirements arose.

Shaun Strickland - Project Manager, Web-Op.
Shaun Strickland

Project Manager, Web-Op

Fingent is by far the best I have worked with. Your team is not only knowledgeable, skilled and competent, but they are conscientious, professional, patient, and dedicated to quality. This project was complex and arduous, but your team took ownership of the ideas, and worked with a passion to achieve a beautiful app.

Liam Savage - Creative Lead of OneHope
Liam Savage

Creative Lead, OneHope

I could not have been happier. Great work. The final project was far better than my original requirements as they innovated as we developed. The entire project ran on schedule and on budget. My project required multiple skillsets and Fingent brought together a strong team to get the job done. I plan to continue my relationship and will continue to work with them on future projects.

Steven King, Faculty and Head of innovations Lab, University of North Carolina at Chapel Hill
Steven King

Founder, FilmSync

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