Empowering New Business Technology To Boost Customer Satisfaction

Learn why business leaders are bound to invest in technologies that deliver increased personalization and improved customer interactions.


Topics Covered

  • Enhanced digital platforms
  • Customer analytics tools
  • Knowledge management tools
  • Agent-assist technology

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    What can you learn about?

    The seven leading business technologies that deliver customer satisfaction

    Forrester’s three tenets of a great customer experience

    How agent-assist tools improve customer outcomes

    How digital platforms will help brands differentiate themselves from the competition

    Key Take Away

    “With digital technology creating a more connected world, the power structure in the relationship between the consumer and brands has shifted in favor of the consumer.”
    – The Deloitte Consumer Review, 2018