Mobility Leverages Field Service Management in Real Estate

How Fingent helped Easa Saleh Al Gurg Group LLC to optimize their field management services by leveraging mobility and reducing manual processes

Company

Easa Saleh Al Gurg Group LLC (ESAG)

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Industry

Real Estate

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Region

Middle East

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Technologies

Sap Pm, Sap Mm, Sap Re-Fx

real estate software
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Requirement

A mobile-based solution that will enable Al Gurg to receive and route customer complaints directly to their core ERP (SAP) system.

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Challenges

Manual procedures and paper-based forms limited their visibility into tracking service requests and optimizing field service activities.

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Result

Three role-based mobile apps improved the Turn Around Time for customer complaints, reduced manual work, and increased profitability.

“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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