Artificial Intelligence (AI) Solutions
Unlock quick wins with AI- effortlessly integrated into your existing systems. Our expertise ensures the right approach without disruption.
How To Harness AI for Maximum Business Impact
Start small. Scale smart. Transform boldly.
We help our clients adopt AI through a clear, proven maturity curve, beginning with quick wins that unlock efficiency and evolving toward breakthrough innovation.
Stages of AI Adoption That Drive Real Results
Reduce Operational Friction
Free up human time, reduce costs, and simplify work.
Reduced manual effort
Faster turnaround times
Cost savings
Robotic Process Automation (RPA)
Intelligent Document Processing
Chatbots
Predict Outcomes
Leverage data to anticipate outcomes and optimize decision-making.
Higher forecast accuracy
Increased retention & LTV
Better conversion rates
Predictive Analytics
Recommendation Engines
Customer Segmentation
Reinvent Customer Value
Unlock new revenue, build smarter products, and reshape your market.
New revenue streams
Competitive differentiation
Scalable innovation
Generative AI for Product Innovation
Autonomous Systems
AI-Powered Pricing Models
Real-World : AI Case Studies Delivering Tangible Business Outcomes
Faced with the challenge of manually evaluating only 3% of their 9400 daily calls across 350 agents, they deployed an Azure-based solution to automatically score calls against their established quality criteria.
Challenge:
The organization’s call center handled 9400 calls on average, daily through 350 customer service agents, but their quality assurance program faced significant limitations.
Solution:
- Deployed an AI-based agent scoring system on Microsoft Azure.
- Automated evaluation of 100% of call transcripts via API integration.
- Applied secure, auditable workflows with BI reporting and access controls.
Results:
- Increased call evaluation coverage from 3% to 100%.
- Reduced QA costs through automation.
- Enabled real-time insights, alerts, and data-driven coaching decisions.
A global B2B services firm replaced manual lead handling with an AI agent that automated responses and routing, cutting response times to under an hour, maximizing sales opportunities.
Challenge:
Manual, inbox-based lead processing caused 24+ hour response delays, poor routing, and lost deals to faster competitors.
Solution:
- Automated lead classification, routing, and response using an AI agent.
- Applied rule-based sales assignment with human fallback for exceptions.
- Integrated CRM, email, and calendar workflows for personalization.
Results:
- Cut response times to under one hour.
- Reached 96% lead classification accuracy.
- Ensured 100% correct sales routing.
- Recovered 25–30 hours of weekly operational effort.
A fast-growing experiential marketing agency unified fragmented systems with an AI assistant, cutting data lookup by 70% and improving client interactions and sales productivity.
Challenge:
Fragmented enterprise systems forced teams to spend excessive time searching for client, project, and inventory data, slowing decisions and impacting sales and service quality.
Solution:
- Implemented an AI-powered operational assistant with a unified natural language interface.
- Integrated CRM, project management, and inventory systems via secure APIs.
- Used retrieval-augmented generation to deliver accurate, real-time answers.
Results:
- Reduced routine information lookup effort by 70%.
- Improved sales productivity by 3–5% and report generation time by 40%.
- Achieved 85% employee adoption within months.
- Increased customer satisfaction through faster, informed responses.
An intelligent system triumphs over human errors, providing precise project cost estimates within tight deadlines.
Challenge:
Managing complex project data, spotting duplicates, and clarifying ambiguities while handling RFPs in various formats is daunting. Manual processes are slow and error-prone without automation, hindering swift and accurate project cost estimation.
Solution:
- Intelligent system leveraging AI and ML
- Integrating NLP libraries
- Automation of mundane tasks
- Automated report generation
Results:
- Precision improvement by 30 – 40%
- Accurate figures backed by historical data
- Generate estimates for documents of varied formats
- Faster and accurate project estimation
MUSA, an AI-powered virtual assistant, transforms HR productivity exponentially.
Challenge:
Adapting swiftly to remote work, Fingent’s HR faced a dilemma: balancing timely employee assistance with increased responsibilities amid the pandemic’s virtual communication challenges.
Solution:
- MUSA, an HR chatbot using Artificial Intelligence
- Integrated into the Fngent employee hub
- Automation of Frequently Asked Questions (FAQs)
Results:
- Streamlines handling common employee queries
- Improves HR response time significantly
- Substantially reduces HR workload
- Offers instant and accurate responses
3 Steps To Kickstart Your AI Journey
Assess Your AI Readiness
We perform a thorough analysis of your business ecosystem to pinpoint your current AI maturity and uncover untapped opportunities.
Spot Opportunities
We identify the most promising areas where AI can drive measurable value and rapid ROI in your operations.
Integrate AI
We strategically implement AI solutions in key areas to align with your goals, streamline processes, and amplify efficiency.
Find Out Where You Stand in the AI Journey.
AI Innovations: From Applied AI to Gen AI and Chatbots
Artificial Intelligence (AI) solutions bring out several fascinating innovations reshaping how we interact with technology. The three key areas are Applied AI, Gen AI, and Agentic AI. Whether delivering personalized suggestions, mimicking human intelligence, or improving customer interactions, our AI development services cover it all.
Applied AI
We help you build AI solutions that automate tasks, optimize operations, and support smarter decisions - using your existing data and business logic.
Gen AI
Leverage Gen AI to create personalized content, automate code generation, and accelerate innovation. We help you build custom Gen AI applications tailored to your needs.
Agentic AI
Go beyond automation - we can help you build intelligent agents that can plan, reason, and act independently to handle complex workflows and business tasks.
Start your AI efforts cost-effectively and minimize risk, guided by the experts.
AI Can Power Your Business Landscape
25%
Enhanced Efficiency
Increase in employee productivity is experienced by businesses that automate processes with AI.
80%
Personallized Experiences
Customers are more likely to do business with a company that offers personalized experiences.
84%
Competitive Edge
Enterprises believe AI gives them a competitive advantage.
30%
Data Driven Insights
More likely to have their operational decisions based on data by using AI for data analysis.
60%
Cost Effectiveness
Reduction in business costs by using AI-driven automation for operations.
77%
Scalability
Companies consider scalability to be a key factor in adopting AI solutions.
Fingent’s AI Development Services
Natural Language Processing (NLP)
Enhancing language understanding for improved communication and interaction.
Intelligent Automation
Automating repetitive tasks and workflows with AI.
Customized AI Solutions
Tailored AI applications to meet specific business needs.
Chatbots and Smart AI Assistants
Creating intelligent virtual assistants for customer support and engagement.
Predictive Analytics
Leveraging AI to forecast trends and make data-driven predictions.
Proven AI Use Cases Driving Measurable Impact Across Industries
How AI Is Transforming Software Development At Fingent: Smarter, Faster, Better
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AI-Driven Demand Forecasting Makes Supply Chains More Efficient and Responsive
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AI-Enabled Medical Imaging Solutions Accelerate the Path to Disease Discovery and Recovery
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AI-Powered Predictive Maintenance Increases Equipment Lifespan and Production Uptime
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AI-Driven Fraud Detection and Prevention Makes Financial Operations Safer and Reliable
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AI-Powered Property Discovery Personalized Property Suggestions for Every Homebuyer
ReadTrusted By Global Clients
"What we find most impressive about Fingent is their knowledge and how sensitive they are to our needs." -
Director of Technology, Real Estate Company
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