Project Category: Case Study
Enterprise Mobility App Boosts Driver Engagement and Efficiency
Challenges:
Drivers were restricted to desktops, unable to update real-time information, faced administrative lags, and struggled with timely information dissemination.
Industry
Logistics
Solutions:
A mobile app replicating the driver web portal for real-time updates, efficient communication, and instant notifications on Android and iPhone.
Results:
Improved communication with 10,000+ drivers and saw a 60% increase in employee satisfaction shortly after adoption.
Locations:
US
About the Client
SCI LLC, headquartered in Queensbury, NY, is a leading third-party administrator specializing in transportation and logistics services across the United States. With over 11,000 contract drivers supporting 400+ clients nationwide, SCI provides a web portal enabling seamless registration and management of drivers and client information.
Partnering with top providers, SCI offers comprehensive solutions, including background checks, vehicle rentals, and discount programs.
Case Overview
SCI LLC serves as the premier third-party contract administrator for general contractors of independent owner-operators in the courier and light trucking industries. Facing challenges with desktop-centric operations hindering communication and real-time updates for drivers, SCI sought an enterprise mobility solution.
They partnered with Fingent to build a mobile application that replicated the drivers' web portal and restructured their operational processes.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Access
Drivers were restricted to using desktops, causing inconvenience and inefficiency.
Communication Delays
Interaction with drivers depended on their availability to access the web portal on a computer, leading to significant delays.
Administrative Lag
Waiting for computer access to update personal and vehicle information caused administrative headaches and lags.
Unable to Update Real-Time Information
Drivers couldn't promptly update real-time information, such as insurance details.
SOLUTION
Fingent's Role in Improving SCI LLC's Operations
Mobile Accessibility: A mobile app for Android and iPhone to enable drivers to update personal and vehicle information in real time.
Document Management: Use the mobile camera to upload essential documents such as licenses, permits, insurance certificates, etc.
Vehicle Management: Activate/deactivate vehicles, track active vehicles, and receive updates on vehicle status and earnings.
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BENEFITS
Making an Impact on Client Success
Fingent helped transform SCI LLC's operations with an enterprise mobility app that yielded significant benefits across their operations and workforce, enhancing communication, boosting employee satisfaction, streamlining processes, and improving overall efficiency.
A significant boost in employee contentment shortly after mobile app adoption.
Simplified and streamlined driver registration process, increasing driver registrations
Improved driver retention rate and attracted more drivers through referrals
Freed up a lot of SCI staff, thereby improving accuracy and providing greater flexibility for customers
60% Boost in Employee Satisfaction
20% Increase in Driver Registrations
Freed up Staff Time
Improved Interaction with 10,000+ Drivers
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55% Productivity Gain with Custom Project Management Software
Challenges:
Ineffective data management, inability to make the right decisions, lack of transparency, and project delays
Industry
Healthcare
Solutions:
A custom-built project management system to effectively track and manage projects
Results:
A better grip over general expenses and resources with a 55% productivity gain
Locations:
US
About the Client
Founded in 1886, Johnson & Johnson is an American multinational company based in New Brunswick, New Jersey. They specialize in pharmaceuticals, medical devices, and consumer goods, including healthcare, beauty, and baby care products.
Johnson & Johnson operates around 250 subsidiaries in 60 countries and sells products in over 175 countries.
Case Overview
Johnson & Johnson relied heavily on spreadsheets to manage various tasks, such as raw material supply management, ensuring quality and compliance, supply chain analysis, etc.
As they scaled their operations, dependency on spreadsheets became impractical, causing manual errors and inefficiencies. To address this, we proposed a customized project management solution to consolidate all their needs into one platform.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in accessing significant information
Challenges in accurately forecasting resources and costs
Encountering frequent manual errors
Inefficiencies in tracking and managing projects and issues
Unable to identify duplicated data
SOLUTION
Fingent's Solution - A Custom-built Project Management System
Consolidates project management: Aggregates all project needs under a single platform.
Feature-rich: Includes project creation, modification, and work status tracking features.
Desktop application: Provides a desktop tool for data collection and extraction of project metrics.
Reports: Retrieve insightful reports and information with charts
Issue escalation: Supports escalation of issues and notifications
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BENEFITS
Making an Impact on Client Success
Fingent provided Johnson & Johnson with a customized project management solution that transformed their operations by replacing spreadsheet-based processes. This new system centralized their data storage, improved project visibility, and enhanced decision-making capabilities, leading to significant productivity gains and cost savings.
Transitioned from spreadsheets to a centralized database
Facilitated on-time and on-budget task management
Cut technology costs by half with better insights and analytics
Enabled timely information updates for better decision-making
Increased overall productivity within the first quarter
55% Overall Productivity Gain
Slashed Technology Expenses
by Half
Centralized Data Storage
Improved Decision Making
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Automated Integration Between SAP SuccessFactors and SAP S/4HANA
How Fingent automated the integration between two SAP workflows that helped the customer gain real-time insights for improved decision-making
Company
NPC International
Industry
Retail
Region
United States
Technologies
SAP S/4HANA, SAP SuccessFactors
Requirement
The customer wanted to automate the data flow (integration) between SAP SuccessFactors – Employee Central and SAP S/4HANA.
Challenges
The customer used to manually update the organizational records to S/4HANA. Thousands of employee master changes were being handled periodically.
Results
Automatic data transfer eliminated double maintenance, redundant data, and saved the customer’s costs and efforts. Full control over the data exchange reduced chances of manual errors.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Smart Locker Management Solution Optimizes Parcel Deliveries
Challenges:
Unavailability of customers during delivery, hassles of rescheduling deliveries, and inefficiency in the current locker system
Industry
Retail
Solutions:
A smart locker management system to efficiently track, control, and manage deliveries
Results:
43% increase in customer base within first six months of using the solution
Locations:
Australia
About the Client
VLocker, an established family locker business, faced common delivery challenges that many customers experienced. These included missed deliveries due to customer unavailability, lack of proper delivery addresses, and hassle of rescheduling.
To address these issues and provide users with more flexible package delivery options, VLocker sought to expand and diversify its services beyond traditional locker systems.
Case Overview
VLocker teamed up with a supermarket to create a reliable package delivery system. They needed a solution for customers who did not have a proper delivery address or could not be at home to receive orders. They could pick up their products from lockers at their convenience.
To achieve this, VLocker turned to Fingent to develop a web-based platform for managing locker installations, controlling parcel deliveries, tracking shipments, and boosting customer experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Customer Availability During Delivery
When customers were unavailable during delivery, it resulted in missed deliveries and rescheduling issues.
Lack of Proper Delivery Addresses
The delivery boy found it difficult to drop the parcel without reliable delivery addresses.
Rescheduling Hassles
Rescheduling delivery or changing delivery address was a hassle, leading to inconvenience and dissatisfaction for customers.
Inefficiency in Current Locker System
The current locker system needs to be more robust and technologically advanced to handle diverse delivery needs.
SOLUTION
Fingent's Role in Improving VLocker's Delivery Operations
Web-Based Delivery Management: A web-based solution that monitors and manages deliveries efficiently, ensuring streamlined operations and successful deliveries across multiple locations.
Flexible Collection Options: A system that prompts customers to select either in-store pickup or locker delivery post-purchase, enhancing convenience and choice for shoppers.
Timely Notification System: Integrated notifications to alert customers when their order is dropped in the designated locker and a follow-up notification upon package collection.
Barcode System for Delivery: Each package is tagged with a unique barcode, enabling easy scanning and tracking throughout the delivery process.
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BENEFITS
Making an Impact on Client Success
Fingent's smart locker management solution profoundly changed VLocker's operations, resulting in significant improvements across various aspects of its business. From customer satisfaction to operational efficiency, the impact was immediate.
Surge in customer base within the first six months of implementation
Achieved a significant rise in customer satisfaction due to the increased flexibility
Streamlined processes and automated tasks led to improved operational efficiency
Improved customer satisfaction and operational efficiency opened up new opportunities
43% Increase in Customer Base
50% Reduction in
Manual Workload
Doubled their Efficiency
Expanded Business
Opportunities
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Smart Service Ticketing Solution for PwC
Fingent analyzed PwC’s challenges and developed a smart ticketing system for them with an emphasis on usability
Company
PricewaterhouseCoopers
Industry
Professional Services
Region
Australia
Technologies
Android, iOS, HTML5, CSS, JavaScript, SQLite
Requirement
The customer needed an efficient, automated, and transparent ticket management solution for their internal use.
Challenges
Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.
Results
PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Technology Partnership with the Leading Talent Management Firm
TalentQuest needed an extended technology wing that can act as their dedicated technology partner to continuously improve their software
Company
TalentQuest
Industry
Human Resources
Region
United States
Technologies
.NET
Requirement
The client wanted to ensure that the TalentQuest software founded by them is being continuously improved according to their clients’ requirements, changing technologies and times.
Challenges
Organizational structures and capabilities are changing constantly in response to global trends. The customer wanted to ensure that they stay relevant and updated in this dynamic market.
Results
Fingent handpicked a set of experts from the talent pool to dedicatedly work for TalentQuest. We helped them with front end development, for improving almost all critical features of the software.
“The developers were both technically adept and visibly committed to a successful partnership. They definitely have a culture and a model that attracts talent ”
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Single Platform Multiple Real Estate Solutions – Honey Badger
How Fingent created Honey Badger- a customized proptech solution with modules for Acquisition Management and Property Management
Company
WRI Property Management
Industry
Real Estate
Region
United States
Technologies
.NET, Android, iOS
Requirement
The customer required a tightly integrated property lifecycle management solution that can streamline and organize their workflow, systematize their functions, and reduce their complexities.
Challenges
The customer used to follow complex internal processes. Highly fragmented functions, traditional business proceedings and systems were obstructing the growth of the enterprise.
Results
Honey Badger eased the asset management challenges of the customer resulting in increased productivity, growth, and streamlined management of investment property portfolio.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Simplifying the Legal Aid Services for Self-Represented Litigants
A simple and powerful self-help web application for the Legal Aid of Nebraska to enhance the reach of their services
Company
Legal Aid of Nebraska
Industry
Legal
Region
United States
Technologies
PHP, AngularJS, MySQL
Requirement
The customer wanted to develop a web-based self-help interview system that helps the low income and less literate litigants of Nebraska find solutions to their legal problems.
Challenges
Enabling the low income - low literate groups to handle legal formalities smoothly by expanding the scope of verbal communication and reducing the delay in receiving legal aid.
Results
The web-based interview system allows performing user screening and data sharing so that users (with low income & literacy levels) get better access to simplified legal procedures in real time.
“The website received strong support for its simple usability, visual appeal, and functional performance. It was built within budget specifications and the end-product exceeded expectations. Fingent impressed us with their responsiveness and technical skills.”
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Integrated Proptech Solution for Real Estate Brokers
Fingent’s vast experience in providing Proptech solutions to real estate firms over the years enabled us to create a customized web-based application for UBRealty Inc.
Company
UB Realty Inc.
Industry
Real Estate
Region
Canada
Technologies
ASP.NET MVC, jQuery, .NET, SQL Server, Umbraco
Requirement
UBRealty wanted to develop a customized web application to digitalize their entire communication structure so that property sellers and buyers can coordinate seamlessly and carry out their individual roles effectively.
Challenges
With an increase in large projects, they faced difficulties in continuing business with regular procedures. Delays in updating property agents with accurate buyer data led to the loss of many potential buyers.
Results
Property agents get access to accurate buyer data. 2 role-based user portals were created to support individual tasks. Automation enhanced property agents’ productivity and increased their ability to manage multiple properties simultaneously.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Digitizing the Educational System for Youth Education Nonprofit
Custom web and mobile solutions enabled The Salvation Army to improve traceability, transparency, and accountability of their teaching processes
Company
The Salvation Army
Industry
Nonprofits
Region
United States
Technologies
HTML5, PHP, Android, iOS
Requirement
The Salvation Army wanted to utilize modern-day technologies and facilities to unify and improve their teaching methods and make their teaching process more efficient and transparent for the students, teachers, and management.
Challenges
Organizing classes in a unified manner for students across different territories, getting region-wise reports on the status and performances, and forming a consolidated teaching system.
Results
We created a mobile application and a web backend to support the application that carefully organized and managed the teaching curriculum for all students across the different territories.
“We had a very complex thing that we had to break down, and they made it very easy. Exceptional customer service and an appropriate communication style made a reasonably complex project much more manageable.”
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