The Line Manager gets IT right: Why Line Managers should take technology decisions.

Manager in office

Last spring, we found ourselves working with a global media giant,  to understand why their new high tech enterprise information sharing IT system was not being used by employees. As we plowed through the usual rigors of analyzing feedback from front-line staff, department managers and BU heads, we discovered something puzzling. While the new state-of-the-art system was hardly …