Payment Processing Made Easy with UPS

How Fingent empowered Universal Processing System with custom solutions to enhance their productivity and efficiency

Universal Processing System

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Industry

Logistics

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Region

United States

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Technologies

Android, iOS

software solutions
erp

About the Customer

UPS – Universal Processing system is an ERP system for Credit Card Processing. Using an OPEN-ERP Technology with a centralized server, UPS enables all the necessary features of an ERP.

Fingent’s Solution

Fingent aimed to enable better reach for UPS through a mobile application. Fingent also helped UPS improve existing capabilities by developing the Application Form of the ERP system. The goal was not to create yet another payment system but a complete productivity system for businesses.

mobile application

How we helped our client

erp mobile application software

Send E-mail with PDF attachment

Create PDF on the Server

Capture Signature

Capture Image

Save data locally

Sync data with the server

Offline usage

“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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      Enterprise Mobility App Boosts Driver Engagement and Efficiency

      Challenges:

      Drivers were restricted to desktops, unable to update real-time information, faced administrative lags, and struggled with timely information dissemination.

      Industry

      Logistics

      Solutions:

      A mobile app replicating the driver web portal for real-time updates, efficient communication, and instant notifications on Android and iPhone.

      Results:

      Improved communication with 10,000+ drivers and saw a 60% increase in employee satisfaction shortly after adoption.

      Locations:

      US

      About the Client

      SCI LLC, headquartered in Queensbury, NY, is a leading third-party administrator specializing in transportation and logistics services across the United States. With over 11,000 contract drivers supporting 400+ clients nationwide, SCI provides a web portal enabling seamless registration and management of drivers and client information.

      Partnering with top providers, SCI offers comprehensive solutions, including background checks, vehicle rentals, and discount programs.

      Case Overview

      SCI LLC serves as the premier third-party contract administrator for general contractors of independent owner-operators in the courier and light trucking industries. Facing challenges with desktop-centric operations hindering communication and real-time updates for drivers, SCI sought an enterprise mobility solution.

      They partnered with Fingent to build a mobile application that replicated the drivers' web portal and restructured their operational processes.

      CHALLENGES

      Roadblocks Faced in the Existing System

      Limited Access

      Drivers were restricted to using desktops, causing inconvenience and inefficiency.

      Communication Delays

      Interaction with drivers depended on their availability to access the web portal on a computer, leading to significant delays.

      Administrative Lag

      Waiting for computer access to update personal and vehicle information caused administrative headaches and lags.

      Unable to Update Real-Time Information

      Drivers couldn't promptly update real-time information, such as insurance details.

      SOLUTION

      Fingent's Role in Improving SCI LLC's Operations

      Mobile Accessibility: A mobile app for Android and iPhone to enable drivers to update personal and vehicle information in real time.

      Document Management: Use the mobile camera to upload essential documents such as licenses, permits, insurance certificates, etc.

      Vehicle Management: Activate/deactivate vehicles, track active vehicles, and receive updates on vehicle status and earnings.

      SCI LLC-benefits

      Want to explore our client's full story?

      SCI LLC-solution

      BENEFITS

      Making an Impact on Client Success

      Fingent helped transform SCI LLC's operations with an enterprise mobility app that yielded significant benefits across their operations and workforce, enhancing communication, boosting employee satisfaction, streamlining processes, and improving overall efficiency.

      A significant boost in employee contentment shortly after mobile app adoption.

      Simplified and streamlined driver registration process, increasing driver registrations

      Improved driver retention rate and attracted more drivers through referrals

      Freed up a lot of SCI staff, thereby improving accuracy and providing greater flexibility for customers

      60% Boost in Employee Satisfaction

      20% Increase in Driver Registrations

      Freed up Staff Time

      Improved Interaction with 10,000+ Drivers

      Have a similar challenge or an idea to discuss?

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