Project Industries: Media
Improving Customer Support and Engagement
Challenges:
A mobile app to assist customers in identifying the warranty status of the products and requesting support.
Industry
Communications
Solutions:
Mobile App to Improve Customer Engagement
Results:
The mobile app empowers customers to utilize their products better by enabling easy warranty status tracking and communicating with the support team.
Locations:
US
About the Client
Xorcom, a leading provider of business communication solutions since 2004, specializes in designing and manufacturing systems that support traditional PSTN and modern VoIP communication. To enhance customer experience, Xorcom sought a streamlined process enabling users to access relevant product information without hassle.
To stay ahead of the stringent competition of the communications industry, Xorcom needed a solution that would provide instant access to product information, enabling customers to make quick and informed choices. By improving accessibility and responsiveness, they aimed to enhance customer engagement, reduce friction in the buying process, and strengthen their competitive edge in the industry.
Case Overview
Fingent thoroughly analyzed Xorcom’s customer behavior and identified the need for a seamless mobile experience. To address this, they planned to deploy a mobile-based web application that would provide users with quick and easy access to essential product details.
This approach aimed to enhance customer satisfaction by ensuring that critical product information was readily available at their fingertips. The intuitive interface allows users to verify coverage details and request support whenever needed, streamlining the post-purchase experience. By implementing this solution, Fingent helped Xorcom improve customer engagement and optimize service efficiency.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Accessibility for Customers to Product Information
Complex Post-Purchase Support Process
Customer Engagement Gaps
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - An Intuitive Mobile App to Improve Customer Engagement
The mobile-based web application provides Xorcom’s customers instant access to intricate product details. It enables users to seamlessly check warranty status, request support, and retrieve critical product information, enhancing their overall experience.
Request support
Get product and warranty details
Track products
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BENEFITS
Making an Impact on Client Success
By streamlining accessibility and responsiveness, Xorcom strengthened customer engagement, improved service efficiency, and gained a competitive edge in the communications industry.
Customers are more connected with the products
Communication with users is more streamlined
Reduced customer frustration and improved satisfaction
Stronger relationships between Xorcom and its customers
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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Simple Appointment Management – Absolutely Leisure
How Fingent built an online booking system to augment on-premise booking and ensure a happy booking experience for the users
Absolutely Leisure
Industry
Entertainment
Region
United Kingdom
Technologies
ASP.NET MVC
About the Customer
Absolutely Leisure, founded in 2009, is a subsidiary of Slough Community Leisure. Absolutely Leisure offers numerous entertainment activities such as Karting, Laser Combat, and Ten Pin Bowling, among many others. Their aim is to provide affordable leisure and entertainment activities for everyone. Absolutely Leisure struggled to streamline their go-karting booking system. They wanted to easily manage online booking along with their on-premise booking and ensure a happy experience for their customers.
Fingent’s Solution
Fingent built an online booking system to augment an on-premise booking system. Clients are able to securely schedule and book the rental of go-karts and related products from home.
How we helped our client
User Registration
Product Catalogue
Calendar Coordination
Credit Card Processing
Gift Cards Payments
Promo Codes
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Interactive Second Screen Experience
FilmSync was a commercial project to develop a smartphone app that provides interactive second-screen experience to video content viewers
Company
FilmSync
Industry
Media
Region
United States
Technologies
Android, iOS
Requirement
The customer wanted to engage the audience better, making video watching a more interactive experience. They required an app that provides interactive second-screen experience to video content viewers.
Challenges
The challenge was to connect people watching a news story or documentary on television with related, additional content, through a second screen app on their smartphones.
Results
Fingent solved the technical hurdles of creating a synchronized second screen app that delivers an engaging experience in line with the story, allowing the second screen to display content in sync with the video on the primary screen.
“I have been very pleased with Fingent Corporation’s user experience and design capabilities. Reviews from engineers testify that their code was consistently solid and comprehensively documented. ”
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Enabling A Smarter Digital Workplace
Challenges:
Disconnected workplace, limiting the ability to operate efficiently with smooth collaboration and communication
Industry
Telecommunications
Solutions:
Bitrix 24, SharePoint 2016, Atlassian
Results:
Considering the long-term IT roadmap, cost/budget constraints, employee competence, and the timeline for deployment, Fingent suggested 3 possible solutions: Bitrix 24, SharePoint 2016, Atlassian. Each of these solutions is projected to increase employee communication by over 30%.
Locations:
Japan
About the Client
Sony Mobile Communications Inc. is a multinational telecommunications company and an iconic smartphone brand that pioneered innovation in the 2000s. With research and development facilities across borders, the company consistently strived to break new ground in the telecommunications sector.
However, Sony's extensive and globally distributed workforce challenged the company to execute a well-connected work culture. The company was determined to end a siloed and disconnected workplace environment by leveraging the latest technologies.
Case Overview
Fingent’s analysis aimed to gather key pain points, improvement ideas, and IT demands, ultimately crafting a roadmap to achieve a collaborative digital workspace. The survey highlighted challenges in sharing and accessing information, coordinating tasks, finding the right expertise, and more.
Fingent shortlisted 3 software solutions for SONY Mobiles: Bitrix 24, SharePoint 2016, Atlassian. These solutions were then subjected to pairwise comparisons for each of the nine capability features to determine the most suitable option.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities of a digital workspace landscape
Lack of Inter-connectivity and usability
Diverse perspectives on needs
Inability to use new-age technology
Need for a customized solution
SOLUTION
Fingent’s Approach - Identifying A Smarter & Connected Digital Workplace
Fingent’s meticulous User Needs Analysis process helped identify 23 suitable software solutions from over 300 available options. These solutions span various categories, including Enterprise Portals, Enterprise Content Management, Collaborative Project Management, Intranet Solutions, and Document Management Solutions. The technology analysis phase included:
Installation, usage trials, and vendor discussion
Analysis of reviews and feedback from users
Customizability, interconnectivity, and extensibility checks
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BENEFITS
Making an Impact on Client Success
The solutions identified by Fingent are projected to increase employee communication by over 30%, significantly boosting productivity and overall efficiency. With these improvements, Sony Mobile could meet deadlines twice as effectively and deliver nearly triple the value in their projects.
Super-connected digital workplace solution
Flexible to leverage new-age technology
Enhanced performance capabilities
Foster a collaborative work environment
Seamless collaboration
Boosted performance
Instant communication
Connected workplace
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