Project Industries: Retail
A Roadmap To Sustainable & Profitable Retail Business with 3D Commerce
Challenges:
Improve online customer engagement, streamline sales process, and integration with shopping platforms
Industry
Retail eCommerce
Solutions:
Custom web application integrating 2D and 3D product configurators and seamless third-party shopping site integration.
Results:
Easy product customization, streamlined sales process, and reduced textile printing errors.
Location:
US
About the Client
The client, originally specializing in wood-carved gifts and decorative accessories, became a prominent player in retail and custom printing. With a focus on adapting to market trends and customer preferences, they expanded into ecommerce, maintaining strong sales year-round.
To remain competitive, the client partnered with Fingent to sustain its competitive edge in eCommerce while effectively meeting evolving consumer demands.
Case Overview
Transitioning towards sustainable practices, the client aimed to excel in on-demand textile printing, requiring innovative solutions to enhance customer engagement.
Fingent empowered the client by developing a custom technology solution. This included implementing advanced features such as interactive product design using 2D and 3D models, seamless integration with ecommerce platforms, and optimizing their operational efficiency in textile printing.
CHALLENGES
Roadblocks Faced in the Existing System
Enhancing online customer engagement amid evolving digital landscapes
Simplifying sales processes for store owners through streamlined workflows
Facilitating easy product customization and design options
Seamless integration with diverse shopping platforms for enhanced accessibility
Improving sustainability and reducing wastage
SOLUTION
Fingent's Solution: Custom Web Application
Tailored web application that implements 2D and 3D models for product design
Integration capabilities with third-party shopping sites like Shopify and Etsy
Product customization with 2D and 3D configurators
Streamline end-to-end on-demand textile printing process
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BENEFITS
Making an Impact on Client Success
In today's competitive market, customers demand the ability to design and customize their products. To meet this demand, Fingent developed a custom web application that empowers users with advanced design tools and seamless integrations, revolutionizing the customer experience and driving business growth.
Enables customers to design and customize products, increasing traction and broadening the customer base.
Lowered costs by minimizing errors and optimizing the design-to-production process.
Improved accuracy in product design, thereby reducing printing errors.
Easy integration with shopping platforms like Etsy and Shopify, facilitating small-scale store owners in offering unique, customized products.
Cost-effective product customization
Reduced manufacturing cost
Reduced textile printing errors
Personalized shopping experience
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Empowering Businesses With A Social Selling Platform
Challenges:
Enable retail and e-commerce brands to leverage digital tools to enhance their online presence and improve leads
Industry
Retail
Solutions:
A State-of-the-art Social Selling Platform
Results:
Retailers can easily access a network of digital marketplaces and websites while enabling a complete sales management suite to drive and monitor performance.
Locations:
USA & France
About the Client
As consumers increasingly become digitally enabled, businesses find it more challenging to reach their target audience. Although acquiring a strong digital presence is becoming inevitable, retailers and e-commerce businesses need help finding the right space to leverage digital tools that enhance their online customer experiences.
Our client wanted to build a platform to help retailers translate their operations from brick-and-mortar to online while seamlessly transitioning and enabling them to harness the power of a digital presence.
Case Overview
Fingent helped the client develop a web and mobile app, MyReplika, that provides retailers instant access to a network of digital marketplaces, websites, and more. It also provides retailers a complete sales management suite to drive and monitor performance.
Replika combines products, content, and online marketing channels into a single platform. The app empowers sales teams with digital tools that improve their collaborations, engagement, and bond with customers online.
CHALLENGES
Roadblocks Faced in the Existing System
Build an online presence and brand value
Lack of a medium to directly interact with brand websites
Inability to track purchases to the respective Social Sellers to enable commissions
Time-to-market is often lengthy and frustrating
Lack of a mobile solution to enhance engagement
SOLUTION
Fingent’s Approach - A State-of-the-art Social Selling Platform
Fingent helped the client build a web and mobile application, My Replika that follows a customer’s digital journey and touchpoints. The solution provides operational support to three types of users: Replika Admin, Brand Admin, and Salesperson (SA).
Replika Admin has complete control of the app and the registered brands
Brand Admin manages the brand segment and all the stores under it
Salespersons are assigned a store and can manage the salesperson section
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BENEFITS
Making an Impact on Client Success
The app empowers any brand or retailer looking to capitalize on the online shopping space. It allows creative sales personnel to reach their contact base and promote or recommend products. Replika also encourages customers to take on the role of product influencers to promote, recommend, and generate sales across their contacts.
Track performance across brands, stores, salespersons, total sales
View the sales report of each brand and store
Report on purchase history
Content suite to create engaging social media posts, and newsletters
Enhanced brand engagement
Easy social sharing
Improved sales
Better control & sales management
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Ecommerce Gift Center for Personalized Planet
Challenges:
Leverage the latest in ecommerce to enhance customer experience and boost sales.
Industry
Retail
Solutions:
Ecommerce Platform Powered by Magento to simplify product administration and structure online shopping
Results:
Enabling online shopping helped the client boost sales. Moreover, the ecommerce channel eased and streamlined the categorizing of products and managing sales.
Locations:
US
About the Client
Personalized Planet specializes in gifts for moms, dads, grandparents, newlyweds, children, and pets. Within just a few years of its inception, the business expanded to add jewelry, apparel, room decor, picture frames, kitchenware, and pet supplies to its store.
The client realized they needed to leverage digitization to match the changing market trends and customer demands. Offering customers online shopping experiences could boost their sales and also help them better manage their products, various categories, and sales.
Case Overview
Fingent realized that the client needed a solution that could enhance their customers' shopping experiences. Thus, Fingent strategized to design an ecommerce platform that was user-friendly and eased customers' shopping journey with easy access to various products.
Fingent structured the online shopping portal to make it accessible to gift buyers of all ages and interests. Fingent used expertise in the Magento framework to quickly and affordably implement the customized ecommerce capabilities while providing a backend that makes product administration intuitive and straightforward.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Online Shopping Facilities
Customer Engagement Gaps
Need for a Unique Shopping Experience
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - Ecommerce Platform Powered by Magento
Fingent designed and developed a Magento-based eCommerce platform tailored to enhance Personalized Planet’s digital presence and shopping experience. The platform ensured intuitive navigation for users and simplified backend management for the client.
Simplified ecommerce management
Product administration
Category and filter management
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BENEFITS
Making an Impact on Client Success
The new ecommerce platform improved customer engagement and streamlined internal operations. It empowered the client to scale efficiently while meeting evolving market demands.
Easy user account management
Streamlined shopping experience for customers with shopping carts
Faster time-to-market for new product categories
Greater flexibility to enhance the shopping experience
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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Streamlining Online Listing and Inventory Management
How we helped Bonanza create an efficient process through which their customers can edit and manage their listings offline
Bonanza
Industry
Retail
Region
United States
Technologies
.NET
About the Customer
Bonanza is an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Their aim is to simplify the technology practices for building an online business and make selling online easy and profitable.
Voted as the “Most Recommended Marketplace” in 2016, Bonanza helps sellers simplify online product sales management, enabling them to build better relationships with their customers.
Fingent’s Solution
The difficulty with which online sellers tracked and updated their inventory concerned Bonanza. Their customers needed a system to manage their inventory data and product listings offline, prior to updating the details in an online marketplace. This could help them streamline their inventory process and manage their interactions with multiple marketplaces. Understanding this customer need, Bonanza wanted to create an efficient process through which their customers could edit and manage their listings offline.
Fingent conceived a desktop listing editor called Spark Lister, that allows sellers to list, edit, and store their product listings online or offline. They could then easily sync the list to their Bonanza or eBay accounts. Spark Lister allows the seller to post their listings online immediately or schedule the post for a convenient time. The seller can create templates, export listings, and link multiple Bonanza or eBay accounts to his application.
Fingent conceived a desktop listing editor called Spark Lister, that allows sellers to list, edit, and store their product listings online or offline. They could then easily sync the list to their Bonanza or eBay accounts. Spark Lister allows the seller to post their listings online immediately or schedule the post for a convenient time. The seller can create templates, export listings, and link multiple Bonanza or eBay accounts to his application.
How we helped our client
Manage items and sync with marketplace accounts
Link to multiple Bonanza and eBay accounts
Plan and schedule list synchronizations
Create templates for item listing and enable bulk import of items
Create and back up data. Export data as CSVs
Track activity log
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Premium Retail – Mobilizing Workforce
How Fingent enabled a dynamic data analytics and visualization solution for Premium Retail Services
Company
Premium Retail Services
Industry
Retail
Region
United States
Technologies
PHP
Requirement
The client required an application to replace the existing obsolete and inefficient reporting and communication systems. The solution was expected to efficiently handle the large amounts of data being generated.
Challenges
Inefficient communication methods, traditional reporting systems, and excessive reliance on manual processes marred their ability to derive crucial insights for improved decision-making.
Results
Fingent developed a customized solution to analyze and convert large volumes of data into user-friendly visual representations, automate data input procedures, manage field data, and gauge performance reviews.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Automated Integration Between SAP SuccessFactors and SAP S/4HANA
How Fingent automated the integration between two SAP workflows that helped the customer gain real-time insights for improved decision-making
Company
NPC International
Industry
Retail
Region
United States
Technologies
SAP S/4HANA, SAP SuccessFactors
Requirement
The customer wanted to automate the data flow (integration) between SAP SuccessFactors – Employee Central and SAP S/4HANA.
Challenges
The customer used to manually update the organizational records to S/4HANA. Thousands of employee master changes were being handled periodically.
Results
Automatic data transfer eliminated double maintenance, redundant data, and saved the customer’s costs and efforts. Full control over the data exchange reduced chances of manual errors.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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