Simplifying Healthcare Insurance With Custom Web Application

Challenges:

Lack of digitization. Manually processing invoices proved error-prone, tedious, and time-consuming.

Industry

Healthcare/Insurance

Solutions:

TruCare - A Web Application for Healthcare Software Company

Results:

A highly scalable, high-performing, and robust application with best-in-class UI and UX design with seamless integration of complex workflows.

Locations:

US

About the Client

The client is a leading provider of population health technology solutions in the U.S. They develop applications for health insurance companies to monitor their utilization management, disease management, and care management.

The team wanted to build TruCare Insights as a new companion app that could provide a suite of action-oriented dashboards and management tools for health insurance leaders.

Case Overview

The TruCare app had a few limitations. It did not provide integrated reporting options. Maintaining reports and reconciling them against the organizational benchmarks involved significant manual labor.

Fingent proposed a highly scalable web application with a best-in-class UI/UX design. The application allowed seamless integration, streamlined the organization’s complex workflows, and enabled the management of 10 million+ data records using custom filters.

CHALLENGES

Roadblocks Faced in the Existing System

A_reliable_tool

A reliable tool that can provide insights into health insurance company

The_need_to_simplify

The need to simplify decision-making

Improve day-to-day operations, and identify new user segments

Monitor system performance, Workflows & staff productivity

Ability_to_meet

Ability to meet compliance requirements

SOLUTION

Fingent’s Approach - TruCare Insights: A New Companion Application

The new TruCare Insights application aggregates TruCare data and allows users to filter, group, and sort data, monitor, update, reassign tasks/activities, and message users from within the application.

A reliable tool to provide insights to health insurance companies

Ability to handle 10 mn+ data records using custom data filters

Allow users to identify and categorize information in a self-service fashion

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Casenet-benefits

BENEFITS

Making an Impact on Client Success

TruCare Insights proved to be a reliable and well-functioning software that is well-received by the vast client base. The app allows the client to easily connect with top-level executives in health insurance companies who make buying decisions, enabling the renewal of many expiring deals and attaining several new sales.

Automation of redundant processes and tests

Ability to install the application in the client’s on-premise environments

Allows users and insurance partners to draw insights easily

Promotes intelligent decision-making

Simple UI/UX

Highly scalable, high-performing

Quick insights

Seamless integration

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        An Innovative Radio Mobile App

        Challenges:

        A radio app with a fresh design, new features, and simple navigation to match the new age preferences of mobile radio listeners.

        Industry

        Nonprofit

        Solutions:

        CBN Radio - An Innovative Mobile Radio App

        Results:

        Simple to use radio app that engages mobile users better with unique experiences

        Locations:

        US

        About the Client

        The Christian Broadcasting Network (CBN) is a global ministry committed to preparing the world for Jesus Christ's coming. Its chief motive lies in helping the young and old understand the principles of the Kingdom of God that relate to the spheres of human endeavor.

        Utilizing the power of mass media communications, CBN reaches over 150 countries and territories through programs and content in over 70 languages to spread the glory of God and extend generous assistance in resolving human suffering.

        Case Overview

        Recognizing the constantly evolving heat in the internet radio market and analyzing CBN Radio's audiences, the client wanted a complete UI revamp for the app, giving it a new look, simple navigation, and exciting features.

        Fingent initiated a whole new layout and design for the app, along with new features. The app’s new UI/UX and simple navigation elevated the user experience. The app also now supports background playing, enabling users to function effectively with other apps on mobile devices.

        CHALLENGES

        Roadblocks Faced in the Existing System

        Reach a wider audience

        Revamp and redesign the existing Radio app

        Enhance mobile app user experience

        Enable_simple

        Enable simple navigation and enhance UI/UX

        Utilize the latest in mobile technology

        SOLUTION

        Fingent’s Approach - Redesigning Of The CBN Radio

        The newly designed CBN Radio app allows users to seamlessly play, pause, stop, and stream through stations in the background, parallel with other apps. These features and designs are available on all iPhones or iOS devices.

        A new, improved Homepage with daily devotionals, videos, and articles

        Allows users to skip through songs and access on-demand streams

        Added options like an open mic, suggesting a song or sharing a testimony

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        BENEFITS

        Making an Impact on Client Success

        CBN Radio proved to be a successful channel for the CBN group to reach a wider audience. The app has over 196K users and fans across the globe, appreciating good Christian music, gospels, and news stories from around the world.

        Enabled CBN to match the changing customer behavior and preferences

        Improved engagement with features like ‘Request Prayers’

        Allow users to utilize the app to the fullest with autoplay alarm options

        Continuous collaboration to remove bugs and other app issues

        Improved UI/UX

        Wider reach

        High user engagement

        Improved ratings

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              Custom Curriculum Mapping Software for K-12 and Higher Education

              Challenges:

              Render educational requirements in a simple and comprehensive manner

              Industry

              Education

              Solutions:

              INTERACT123® - A Custom Course Mapping & Pivoting App

              Results:

              Easy course mapping and pivoting across various learning formats, from face-to-face to hybrid, HyFlex, and online.

              Locations:

              US

              About the Client

              K-12 and higher education institutions have varying academic and instructional requirements linked to accreditation and licensure. For K-12 education, measurement is often defined by meeting a minimum number of total days annually (e.g., 180) with days broken down by instructional time. Higher education uses a credit hour system for measurement.

              Substantive Solution.Inc. (SSI) created an analytical approach to assist K-12 and higher education institutions with mapping, designing, and redesigning courses in alignment with credit hours, accreditation, and licensure. SSI’s requirement was to assist them in making their solution more practical and secure.

              Case Overview

              The client’s legacy application made it difficult to render the educational requirements in a simple and comprehensive manner. The complexities were more as the legacy systems relied on Excel Sheets, which were created using very complex formulae to track interaction and credit hours in alignment with specified institutional measurements.

              Fingent’s solution - INTERACT123®, offers K-12 and higher education institutions a pioneering approach for mapping and pivoting courses across learning formats (face-to-face, hybrid, HyFlex, online) to support instructional design, educational delivery, engagement, professional development, and student success.

              CHALLENGES

              Roadblocks Faced in the Existing System

              Need_for_a-useR

              Need for a user-friendly course management application

              Complex accreditation processes

              Difficulty for instructors to update and manage credit hours

              Dependency on legacy and complex applications

              Complicated Excel Sheet formulae make workflows even more tedious

              SOLUTION

              Fingent’s Approach - INTERACT123® - A Custom Course Mapping & Pivoting App

              Fingent developed a new cloud-based web and mobile responsive application that provided higher education institutions with a pioneering approach to addressing compliance with online, hybrid, and onsite programs related to instructional design, educational delivery, engagement, and professional development.

              Super admin portal for the high-level authority to easily manage all other institutional admins under them

              Institution admin portal to manage all schools & colleges coming under an institution or university

              School or college admin portal to manage schools and colleges and other instructors under them

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              BENEFITS

              Making An Impact On Client Success

              INTERACT123® simplifies the path for mapping and pivoting courses across face-to-face, hybrid, HyFlex, and online formats in alignment with accreditation and licensure. The top benefits of the app are as follows:

              Instructors can collaborate within the application to design or redesign courses

              Users can handle their profiles and update data from anywhere, anytime

              Reduced cost and efforts in preparing courses and compliance reviews

              Cloud environment offers high scalability and integration capabilities

              LTI integration & 508 compliance

              Seamless integration

              Streamlined workflow

              Reduced costs and
              manual efforts

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                    Virtual Reality Campus Tours with GearUp VR App

                    Challenges:

                    Help students, especially those from underprivileged areas, find an appropriate college education

                    Industry

                    Education

                    Solutions:

                    GearUp VR Mobile App

                    Results:

                    Gear Up VR app enables students to visit campuses cost-effectively and virtually experience every facility offered.

                    Locations:

                    US

                    About the Client

                    The University of North Carolina is recognized for its world-class teaching and dedicated public services. It offers over 200 academic programs and graduates more than 54,000 students annually. The organization wanted to improve students' performance and participation in higher secondary and post-secondary education and reduce college dropouts.

                    The GearUp project was initiated to significantly increase enrollments from underprivileged areas of the state. The client wanted to improve students' performance and participation in higher secondary and post-secondary education by helping them gain a better understanding of the various programs available to them in the universities.

                    Case Overview

                    Realizing the increased use of mobile apps among students, the client wanted to invest in mobile technology to create more engagement among students and encourage them to enroll in various courses. They wanted the app to be a medium to educate students on the various programs available.

                    Enabling immersive experiences, Fingent deployed virtual reality to create an app that instantly connected students with the universities' programs. Through the app, the students can virtually experience every facility provided on the organization's 16 campuses.

                    CHALLENGES

                    Roadblocks Faced in the Existing System

                    Increase the number of enrolments

                    Educate students on various available courses

                    Time-consuming and costly campus visits

                    Allow students to access information regarding the university quickly

                    Utilize mobile technology to increase influence

                    SOLUTION

                    Fingent’s Approach - GearUp VR Mobile App

                    Implementing the latest mobile technology and 360-degree VR video abilities, Fingent helped the University build an innovative mobile app that promptly connected students with all 16 UNC campuses through their mobile devices, giving them more insight into the available courses and opportunities.

                    The app lets you explore the 16 campuses of UNC through a single mobile device

                    Students can experience a pool of 360-degree VR videos of the campuses and classrooms

                    The app also features the option to ask questions about the programs, compare each campus, and more.

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                    BENEFITS

                    Making An Impact On Client Success

                    With the GearUp app, students are now closer to college education and the 16 campuses of the UNC than ever before. Eliminating tedious and costly campus visits, the GearUp app has regulated and streamlined the complete search process for colleges.

                    Facilitates a better understanding of the various college programs at UNC

                    Enables students to visit campuses eliminating high costs and time spent virtually

                    Helping students better engage with and comprehend the vast pool of opportunities.

                    Assists students in choosing the right career paths for a better future.

                    Improved enrolment

                    Cost-effective campus visits

                    Enhanced student engagement

                    Better student-university interaction

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                          Innovative Web & Mobile Weight Loss Tracking Apps

                          Challenges:

                          Revamp their existing Signatur Patient Tool, making it more engaging and innovative. Enable a companion mobile app as well.

                          Industry

                          Healthcare

                          Solutions:

                          Innovative Web & Mobile Weightloss Tracking Solution

                          Results:

                          The new Medi-Weightloss app helped them increase their number of happy customers by 16%, offering effective weight loss programs.

                          Locations:

                          US

                          About the Client

                          The client, a leading fitness firm, offers weight loss programs, products, and services in over 90 locations across the US. The organization was founded by a group of physicians and registered dietitians who are qualified in the area of weight loss. Medi-Weightloss employs a holistic approach to help people control their calories and enable weight loss.

                          Medi-Weightloss wanted to innovate its Signature Patient Tool with the latest innovations in web and mobile solutions, to enhance customer engagement and increase patient participation. Considering the growing business, the organization was looking for a robust technology partner to help revamp their existing web application and develop a mobile app within a limited time.

                          Case Overview

                          Analyzing the rapid evolution in web and mobile technologies, the organization wanted to transform its Signature Tool to enhance customer experience and improve user engagement. They wanted their app to promote more intuitive content that could help clients in their weight loss journey.

                          Focusing on improving customer engagement and user experience, Fingent innovated the existing Medi-Weightloss web application with a fresh look and unique new features. Along with the standard weight loss tracking system, the app could now allow patients to maintain daily journals, set daily nutrition and fitness goals, and receive badges on goal completions.

                          CHALLENGES

                          Roadblocks Faced in the Existing System

                          Inability to track customer weight loss journey

                          Limitations to engage clients with interactive content to promote weight loss

                          Engage patients through a mobile app

                          Build a user-friendly signature tool

                          Reach a wider audience through mobile app ability

                          SOLUTION

                          Fingent’s Approach - Innovative Web & Mobile Weight loss Tracking Solution

                          Fingent helped build a web application using Django for the backend - a Python-based web framework and React for the front end. Minimizing the implementation complexities and adoption time, Fingent’s solution seamlessly blended within Medi-WeightLoss's existing environment and met their important delivery deadlines.

                          Journals allow users to log their daily workouts & intake of food

                          Users can set weight loss goals in their journal

                          Badges for users who have completed their weight loss goals

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                          BENEFITS

                          Making an Impact on Client Success

                          The new, improved tool enabled Medi-Weightloss to enhance its weight loss programs with more intuitive videos and sessions. They could now upload over 1,730 recipes and exercises seamlessly to their Signature Tool. The intuitive and mobility-enabled platform enhanced user experiences, encouraging more patients to participate. As a result, their number of happy and successful customers increased by 16%.

                          User-friendly design and unique features

                          Medi-Weightloss helps its users all over the country lead a successful weight loss journey

                          Leveraging the latest technologies in web and mobile development

                          Allows admins to manage and engage customers better

                          User-friendly app

                          Wider reach

                          Enhanced customer engagement

                          More successful weight loss stories

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                                Creating Immersive Learning Experience With Custom Software

                                Challenges:

                                Truly understanding the original bible verses requires a proper understanding of the biblical languages, which are often difficult to learn due to their complexities.

                                Industry

                                Education

                                Solutions:

                                Biblingo - An Immersive Learning App

                                Results:

                                Biblingo helps students quickly recognize literary patterns, grammatical structures, and senses of words, enabling them to learn biblical languages faster and stress-free.

                                Locations:

                                US

                                About the Client

                                Analyzing the decline in Bible reading and biblical literacy in today’s culture, Kevin Grasso, a passionate linguist and Bible translator, envisioned Biblingo as a way to advance God’s Word in the world. He realized that making the biblical languages more accessible and easier to learn would help spread knowledge of God’s word.

                                The client aimed to help laborers of all kinds master the culture and languages of the Bible and aid them in transforming the world with bible teachings. However, students often found the biblical languages Hebrew and Greek very complex and difficult to grasp. Thus, the team wanted to implement an interesting and captivating teaching mode.

                                Case Overview

                                Learning biblical languages is daunting and frustrating. Without solid resources, it is difficult to grasp or actively use them daily. Students often spend hours together on Greek and Hebrew, only to make little progress in originally using the languages and having a perfect understanding.

                                Fingent helped the client build a fun, interactive, engaging, and intuitive platform that promoted immersive learning. The custom-built app Biblingo uses proven second language acquisition techniques and modern language studies to enable students to grasp biblical languages quickly.

                                CHALLENGES

                                Roadblocks Faced in the Existing System

                                Limitations in understanding bible verses that are written in biblical languages

                                Difficulties in grasping the complex biblical languages

                                Time-consuming learning process

                                Difficulty in finding the right instructors

                                Reduced efficiency in fulfilling the organization’s missions

                                SOLUTION

                                Fingent’s Approach - Biblingo - An Immersive Learning App

                                Fingent helped create an intuitive learning app with user-specific portals that facilitated easy learning for students while enabling easy administration for instructors. With simple registration, students can access all learning materials and instructions in the selected language with ease. The admin side, on the other hand, allows the organization to upload files, create classrooms, and manage students.

                                Biblingo uses multimedia and rich vocabulary to reconstruct the Bible culturally

                                Flashcards, Dictionaries, and Vocabulary features help students learn words and phrases

                                Teachers can create classrooms for better student management

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                                BENEFITS

                                Making an Impact on Client Success

                                Executing an immersive and interactive approach, Biblingo helps students learn the biblical languages in a fun and engaging manner. It helps students quickly advance in learning the biblical languages and understand and imbibe the culture of the Bible. With simple-to-use features, Biblingo is an effective learning app for schools, organizations, families, and individuals who enjoy and think can benefit from learning biblical languages.

                                In-built study tools to elevate the learning experience

                                Detailed list of students with ID numbers to enable admins to manage the users better

                                Built-in dictionary to allow users to get more clarity of words while reading the Bible

                                Better understanding and readability of the Bible verses

                                Immersive learning

                                Convenient access to learning materials

                                Easily grasp and retain knowledge

                                Improved instructor-learner relationship

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                                      A Customized Solution To Unite Against Bullying

                                      Challenges:

                                      Creating a “digital bridge” to allow the youth to instantly connect with the right help, support, and guidance during any emergencies.

                                      Industry

                                      Nonprofit

                                      Solutions:

                                      A Bullying Prevention App With Both Web And Mobile Accessibility

                                      Results:

                                      A custom-built mobile and web application to enable quick access to helplines and resources to stay equipped during emergencies. Better understanding of rights and support against bullying.

                                      Locations:

                                      US

                                      About the Client

                                      Be Strong is a national non-profit organization working to empower youth in preventing bullying. Utilizing a comprehensive student-led approach, Be Strong strives to change peer behavior by helping students reveal their challenges and training them to become more resilient. The organization provides resources, support from friends, families, and communities, interventions, programs, and best practices to help students battle emotional, behavioral, and everyday challenges.

                                      The client wanted to support a larger group by creating a “digital bridge”. They wanted the students to have the ability to instantly connect with the right help or support, guaranteeing more safety. Merely having a website was not helping engage the respective groups rightly.

                                      Case Overview

                                      Be Strong wanted to enhance its website capabilities, enabling a wider engagement. The team wanted to initiate live broadcasting of events, push notifications, interactive surveys, quizzes, and polls. Analyzing the increased usage of mobile devices amongst today’s youth, Be Strong also wanted to create a mobile app solution for both iOS and Android to ensure more people benefit from the various contents, resources, and supports delivered by the team.

                                      Utilizing expertise in custom web and mobile app development, Fingent initiated mobile app development and web app modification simultaneously to reduce production time. Considering that the mobile app solution was intended primarily for students, teachers, parents, and school administrators, user roles were created for both iOS and Android device users.

                                      CHALLENGES

                                      Roadblocks Faced in the Existing System

                                      Develop_a_“digital bridge”

                                      Develop a “digital bridge” for youth to access the right support

                                      Enable better website engagement and experience

                                      Bring vital resources and helplines closer to the youths in need

                                      Enable polls and live-streaming

                                      Reach a wider audience through mobile convenience

                                      SOLUTION

                                      Fingent’s Approach - Web & Mobile Bullying Prevention App

                                      Fingent helped the client build a custom cross-platform mobile app and modified their existing website to enable more intuitive apps for bullying prevention. The mobile app allows students and users to reach emergency contacts and helplines instantly. Users also get the opportunity to learn and interact better with Student-led programs for more support. The web app was enhanced by utilizing custom plugins for more interactions and engagement.

                                      Easy access to resources that prevent bullying and build youth resilience

                                      Content filters to match user roles like teachers, students, administrators, etc.

                                      Ability to create polls on the website

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                                      BENEFITS

                                      Making an Impact on Client Success

                                      The custom-built mobile and web applications now enable the client to reach a wider audience seamlessly. Updated IT infrastructure and scalable APIs on the website allow smooth streaming of live events, streamlined functioning of live polls, receive feedback and updates from students, and enable a stronger support system.

                                      Quick access to anti-bullying and suicide hotlines

                                      Connects users via zip codes to food, housing, and escape violence

                                      Enable better user engagement on the website with live streams and polls

                                      Allow a better ecosystem to prevent bullying and extend support

                                      Better user engagement

                                      Easy access to vital resources

                                      Wider reach

                                      Bridging the gap with technology

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                                            Migrating 36 Websites to the Headless CMS Sanity.io

                                            Challenges:

                                            Transform with better and modern technology to allow more user engagement on websites.

                                            Industry

                                            Life Sciences

                                            Solutions:

                                            Migration of 36 Websites from Discrete Versions of Drupal to the Headless CMS Sanity.io

                                            Results:

                                            Restructured content management following a CI-CD (Continuous Integration-Continuous Delivery) model to enable better user engagement and website traffic.

                                            Locations:

                                            US

                                            About the Client

                                            MJH Life Sciences™ is the largest privately held medical media company in North America that delivers trusted healthcare news across multiple channels, providing healthcare professionals with the information and resources they need to optimize patient outcomes.

                                            For a dynamic industry that generates volumes of data every second, staying on a legacy technology could block the road to progress. That is why the client required 36 of their websites hosted on various versions of Drupal to be migrated to Headless CMS Sanity.io. They also wanted to reduce the interdependence between the front end and back end as maintenance and enhancements consumed more time and money.

                                            Case Overview

                                            A legacy database prevented the client from staying relevant with the latest technology, posing challenges in delivering an engaging digital content experience. Pushing content to numerous touchpoints was also complex and time-consuming.

                                            Fingent helped the client reconstruct content management within a limited time ensuring the least downtime of existing applications. Enabled migration of 36 websites to Sanity.io Headless CMS while ensuring no data was lost. Better user engagement on the websites helped reduce website bounce rates and improve traffic rates.

                                            CHALLENGES

                                            Roadblocks Faced in the Existing System

                                            Delivering content to numerous touchpoints was time-consuming

                                            Challenges with omnichannel user engagement and experience

                                            Legacy websites built on multiple versions of traditional CMS

                                            Lesser agility and slower customization of systems.

                                            Interdependence between front-end and back-end complicated maintenance

                                            SOLUTION

                                            Fingent’s Approach - Migration of 36 Websites to Headless CMS Sanity.io

                                            MJH Life Sciences™ wanted to migrate 36 of their websites hosted on different versions of Drupal to an advanced headless CMS without losing any crucial data. Fingent developed customized migration PHP scripts for moving content from Drupal’s database to Sanity’s without losing any content. The front end was parallelly developed using React.

                                            Easily export content and control how and where the content should appear

                                            Customize and upgrade digital assets without affecting performance

                                            Align content management well with modern frameworks and practices

                                            Want to explore our client's full story?

                                            BENEFITS

                                            Making an Impact on Client Success

                                            Fingent helped MJH restructure its content management within a limited time frame, ensuring the least downtime of the existing systems. Following the CI-CD (Continuous Integration-Continuous Delivery) deployment model, the continuous updates were rapidly moved to the production environment.

                                            Ability to customize front-end without relying on the CMS

                                            Increased customer retention rates led to reduced bounce rates

                                            Ad components are built and placed as provided by Google Ad Manager to

                                            Transform data to suit their display logic through consumable APIs

                                            Improved user engagement

                                            Flexible to utilize new technology

                                            Boosted website traffic

                                            Improved revenue

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                                                  Custom Online Booking Software For An Outdoor Adventure Superstore

                                                  Challenges:

                                                  Tedious paper-based management of customer bookings depreciated the client’s service value.

                                                  Industry

                                                  Entertainment

                                                  Solutions:

                                                  A Custom-built Online Booking System

                                                  Results:

                                                  The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform

                                                  Locations:

                                                  UAE

                                                  About the Client

                                                  Adventure HQ, an initiative of the Sharaf Group, is a leading outdoor adventure superstore in Dubai, UAE. Along with a wide range of professional gear and other 10,000+ sports products, the client offers adventure activities ranging from camping, biking, kayaking, and more.

                                                  The client company is a one-stop solution for all adventure and sports needs. However, as the brand became more popular, the client faced difficulty managing its online customer bookings for sports and adventures, resulting in miscommunications, delayed services, operational inefficiencies, and poor customer service.

                                                  Case Overview

                                                  The client realized an increased need to leverage modern technology. They wanted to scrap their traditional paper-based methods and implement smarter ways of operation. Bookings from various locations and channels were poorly handled, which led to low service quality and risked brand reputation.

                                                  Fingent helped the client custom-build an online booking application that enabled seamless integration of all the booking applications in use. This allowed all bookings to be centrally managed through one system, improving visibility and service planning.

                                                  CHALLENGES

                                                  Roadblocks Faced in the Existing System

                                                  Tedious paper-based workflow

                                                  Multiple channels for customer booking

                                                  Difficulty in managing customer bookings

                                                  Lack of visibility of the services booked

                                                  Difficulty in scheduling events and activities

                                                  SOLUTION

                                                  Fingent’s Approach - A Custom-built Online Booking System

                                                  Fingent developed an advanced online booking application to streamline Adventure HQ’s booking process. The application's seamless integration allowed the client to easily manage bookings from all locations through a single app.

                                                  Notes and reminders were initiated in the app to allow service efficiency

                                                  Availability tracker to instantly recognize available dates for selected services

                                                  Admin dashboards to ease booking management

                                                  Explore how our experts can turn your innovative
                                                  ideas into reality

                                                  BENEFITS

                                                  Making an Impact on Client Success

                                                  Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.

                                                  Easy user profile and role management

                                                  Easy-to-use scheduler

                                                  Centralized management and enhanced visibility

                                                  Smarter operations and enhanced customer experience

                                                  Easy management of bookings

                                                  Quality & prompt service

                                                  Seamless integration

                                                  Centralized management

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                                                      Custom-built Appointment Management System For Beauty Salons

                                                      Challenges:

                                                      An ultimate solution for all merchants, hairdressers, and beauty salons to manage appointments.

                                                      Industry

                                                      Beauty & Wellness

                                                      Solutions:

                                                      Appt Pro - A Custom-built Appointment Management System

                                                      Results:

                                                      The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform

                                                      Locations:

                                                      US

                                                      About the Client

                                                      The client wanted an ultimate solution for merchants, hairdressers, and salon businesses to utilize an online tool to manage customer appointments easily. The tool could also be a medium to allow these small-scale beauty and wellness firms to improve growth and customer reach.

                                                      The client also envisioned the application to be able to allow users or potential customers to check service availability, schedule and reschedule appointments, share feedback, and more. This would ease the customer’s stress of booking appointments and keep them engaged and satisfied.

                                                      Case Overview

                                                      The client's objectives were clear! They needed an online tool to easily manage appointments for salons, hairdressers, and other beauty and wellness firms registered with the app. They not only needed a software product that could scale with time but also a medium for small-scale firms to reach a wider audience.

                                                      Consistent collaboration with the client enabled Fingent to understand the project's needs better. Fingent aimed to design a simple, easy-to-use application that could be utilized by anyone with minimum tech skills on the client side to manage appointments, clients, and reports easily.

                                                      CHALLENGES

                                                      Roadblocks Faced in the Existing System

                                                      Difficulty_in_managing-1

                                                      Difficulty in managing appointments

                                                      Challenge for customers to reach the right service

                                                      Difficulty in identifying available dates

                                                      Complexities in reporting

                                                      Lack of a proper system to manage customer feedback

                                                      SOLUTION

                                                      Fingent’s Approach - Appt Pro - A Custom-built Appointment Management System

                                                      Fingent developed Appt Pro, a booking app for beauty and wellness service providers. Through simple registration, users can utilize the app to search, filter by categories, view available time slots, and confirm customer bookings. The customer side supports scheduling, rescheduling, and canceling appointments.

                                                      Client management through emails and mobile

                                                      Feedback mechanism allowing service providers to manage customer reviews

                                                      Scheduling calendar appointments and management abilities

                                                      Explore how our experts can turn your innovative
                                                      ideas into reality

                                                      BENEFITS

                                                      Making an Impact on Client Success

                                                      Appt Pro enables seamless appointment scheduling for beauty and wellness clients, enhancing customer satisfaction and engagement. Salon owners can efficiently manage bookings, view availability, and receive customer feedback, creating a streamlined process that saves time and boosts business growth. The solution supports scalability, allowing small-scale salons to expand their customer reach and improve operational efficiency.

                                                      Enhanced customer satisfaction and engagement

                                                      Streamlined process and efficient management

                                                      Expanded customer reach

                                                      A scalable and flexible product solution

                                                      Easy appointment booking and management

                                                      Synchronized to calendar

                                                      Feedback mechanism

                                                      Extensive reporting

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