Project Industries: Hospitality
MUSA: Fingent’s AI-powered Virtual Assistant Helps Employees With HR & DevOps Queries
Challenges:
The HR team struggled with excessive routine tasks, limiting time for strategic activities, leading to frustration, inefficiency, and low morale.
Industry
IT
Solutions:
Developed a multi-utility smart assistant (MUSA), an AI-powered virtual assistant integrated with Fingent Hub
Results:
Quick responses to HR queries, automated routine tasks, reduced workloads, and enhanced support for remote employees.
Location:
US
About the Client
At Fingent, the PeopleOps (HR) team plays a pivotal role in fostering a people-centric, high-performance culture essential to the company's mission. As Fingent expands, the HR team has experienced rising demands from both new and long-serving employees.
To meet these challenges effectively, Fingent embraced innovation by leveraging AI to enhance HR service delivery, reduce workload pressures, and uphold high morale and operational efficiency.
Case Overview
Faced with the sudden shift to remote work, Fingent's HR team encountered challenges in delivering timely assistance to employees while managing increased responsibilities like monitoring health and wellness during the pandemic.
In response, Fingent developed Multi Utility Smart Assistant (MUSA), an AI-powered HR chatbot. MUSA effectively addresses common HR and IT inquiries, enhancing operational efficiency and employee support.
CHALLENGES
Roadblocks Faced in the Existing System
Time Management
Balancing urgent employee needs with routine tasks like leave inquiries.
Limited Resources
Handling a large employee base with a small HR team, reducing capacity for individual attention and support.
Strategic Focus
Difficulty prioritizing strategic initiatives like growth planning and employee engagement.
Communication Barriers
Overcoming challenges in virtual communication, affecting engagement, clarity, and morale.
Health and Wellness Monitoring
Ensuring employee well-being during a pandemic, including mental health support and emergency aid coordination.
SOLUTION
Fingent's Solution: MUSA, Fingent’s AI-powered Virtual Assistant
AI-Powered Virtual Assistant: Developed an HR chatbot named MUSA (Multi Utility Smart Assistant) using Artificial Intelligence.
Continuous Learning : MUSA undergoes rigorous training to expand its capabilities in handling various HR and IT-related inquiries.
Enhanced Employee Support: Provides instant responses to common queries regarding leaves, company policies, IT issues, reimbursements, and more.
Integration with Internal Systems: Integrated MUSA with Fingent Hub, the internal employee management system, to streamline access to HR and IT DevOps information.
Specialized Modules: Includes dedicated modules for PeopleOps and DevOps, ensuring comprehensive support for HR and IT issues respectively.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent's AI-powered virtual assistant, MUSA, has revolutionized how the company's HR team supports its workforce, particularly amidst widespread remote work arrangements. By automating responses to common inquiries and streamlining HR processes, MUSA has significantly reduced response times and alleviated the team's workload.
MUSA enables instant responses to common HR queries, enhancing efficiency and reducing wait times for employees.
Automates routine tasks and FAQs, freeing HR team members to focus on strategic and complex issues.
Handles a large volume of inquiries efficiently without a proportional increase in HR staff.
Facilitates flawless support for employees working from home or remote locations, ensuring continuity in HR services.
Increased employee satisfaction by providing quick, reliable, and accessible HR support anytime, anywhere.
Improved Response Time
Reduction in Workload
Support for Remote Workforce
Scalability
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Custom Web & Mobile App for Working Professionals & Hospitality Entrepreneurs
Challenges:
The organization urgently needed to deploy technology to streamline processes, facilitate easy collaboration, and enhance overall efficiency.
Industry
Hospitality
Solutions:
A user-friendly role-based web and mobile app for professionals, partners, and Priceless Places to operate through dedicated portals.
Results:
A feature-rich, budget-friendly platform for Priceless Places, ensuring smooth integration and continuous collaboration.
Location:
Netherlands
About the Client
Priceless Places connects working professionals with hospitality entrepreneurs in the Netherlands, offering flex-workplaces, meeting rooms, and exceptional hospitality at competitive rates. Their service improves occupancy for hospitality partners, especially during off-peak hours, while providing professionals with innovative and enriched working environments.
However, ensuring enhanced benefits for both customers and partners proved challenging with traditional methodologies. Seeking to streamline processes, enhance collaboration, and boost efficiency, Priceless Places partnered with Fingent to implement the right and affordable software solutions.
Case Overview
Priceless Places encountered hurdles in enhancing benefits for customers and hospitality partners using traditional methods. They required flawless, responsive applications ensuring customers could easily adapt to the new ecosystem.
Fingent addressed these challenges by developing a custom web and mobile application suited to Priceless Places' specific needs. This solution included a simple, role-based design that enabled smooth operation for working professionals, hospitality partners, and Priceless Places through distinct portals.
CHALLENGES
Roadblocks Faced in the Existing System
Ensuring unique benefits and effective services for both customers and hospitality partners.
Prioritizing comfort and ease for customers while providing flexibility to hospitality partners.
Struggling with traditional working methodologies to enhance benefits for both parties.
Facilitating easy collaboration and improving efficiency.
Recognizing the need to deploy technology for streamlined processes.
SOLUTION
Fingent's Approach: Custom Web and Mobile Application
Role-based Design: Separate portals for working professionals, hospitality partners, and Priceless Places.
Instant notifications on bookings, cancellations, and space availability.
Centralized dashboard for managing bookings, staff, payments, sales, marketing, and subscriptions.
Warning panel for managing critical situations like room removal, payment changes, missed payments, etc.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent developed a versatile platform for Priceless Places, encompassing both web and mobile applications. This solution streamlined booking processes, enhanced customer engagement, and empowered Priceless Places with centralized management capabilities. As a result, Priceless Places significantly expanded its market reach, improved occupancy rates, and positioned itself for substantial growth opportunities in the hospitality sector.
Developed a platform compatible with both web and mobile.
Ensured a smooth transition and ongoing support for Priceless Places, partners, and customers.
Simplified navigation and user-friendly design improved customer engagement and interaction.
Equipped Priceless Places with advanced technologies to pursue growth and seize opportunities in the market.
Enabled ease of booking workspaces via web and mobile platforms, expanding market reach.
Feature-Rich Platform
Centralized Management
Empowered Growth
Enhanced Occupancy Rate
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Streamlining Event Management With Custom WordPress Solution
Challenges:
Improve back-end processes to manage events and ticketing better.
Industry
Event Management
Solutions:
Website Revamp With Custom WordPress Plugins
Results:
Fingent revamped the client’s website with custom WordPress plugins to streamline backend processes and ticketing, all from a single point.
Locations:
Australia
About the Client
The client Australian Retailers Association (ARA) specializes in conducting workshops and events for retailers across Australia. Their services mainly include training new recruiters in retail and managing events for experienced retailers. They are the oldest, largest, and most diverse national retail body in Australia, representing 120,000 retail shopfronts and online stores.
The client’s functionalities mostly include upskilling employees and updating them with current trends. These events and their ticketing are all managed through their websites, which became a hurdle with the company's increased growth.
Case Overview
Managing multiple events, tracking performance, and ticketing are tedious tasks, especially with separate websites and portals. The client, amidst similar challenges, needed technology support to improve their back-end processes and ease managing events and ticketing from a single point
Fingent helped the client revamp their website with custom WordPress plugins. These latest plugins, adhering to responsive website guidelines, reduced load times and improved render times on the website, improving the client's event management and ticketing processes.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in managing multiple events on multiple websites
Complex ticketing process
Outdated websites
Restricted API Integrations
Poor website load time and render time
SOLUTION
Fingent’s Approach - Website Revamp With Custom WordPress Plugins
Fingent built a custom WordPress plugin that enabled the client to manage events from a single point. The plugin also integrates with the Eventbrite API to streamline ticketing and attendee registration. Fingent further revamped the website with a custom responsive WordPress theme that conforms to the latest responsive website guidelines.
WordPress plugins that integrate with the Eventbrite API
Revamped website with custom responsive WordPress theme
Ease of event management and ticketing from a single-point
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BENEFITS
Making an Impact on Client Success
The website revamped with custom WordPress plugins significantly improved the client’s event management and ticketing capabilities, including centralized event management, streamlined ticketing processes, improved website performance, and more.
Reduced load time and render times on the website
Easy event management and ticketing from a single-point
Customized WordPress plugins
Improved scalability and flexibility
Smart ticketing
API Integration
Attendee management
Improved website performance
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Real-Time Safety Alert Mobile App
How Fingent helped SSNW build a safety alert mobile app to warn users and facilitate incident reporting related to security issues
SSNW
Region
United States
Industry
Security Services
Technologies
AngularJS, NodeJS, Android, iOS
About the Customer
Established in 1977 by Joseph N. D’Amico, Security Service Northwest has been meeting the security needs of Pacific Northwest. SSNW’s round-the-clock monitoring facility ensures complete and total security services for residential and commercial customers. Their services include Site Security, Residential/Commercial Patrol, Event Security, Maritime Security, and a host of other security services. However, SSNW felt they were lagging behind in the digital race, and wanted to create specific tools that would help improve their digital presence in the security services business. They wanted to create an app that could help the US citizens.
Fingent’s Solution
Fingent helped SSNW build a system, including a mobile application, to alert users instantly on various threats, such as shooting or terrorism. The system gathers data from various trusted sources and analyzes threat levels. Further, the mobile app communicates this information to people notifying them of imminent dangers. The application also helps users in danger by informing them of the steps they should take for the reported incidents.
How we helped our client
Send alerts related to security incidents to users based on their location and act as a warning system
Warn the users of possible threats in an area by creating threat zones
Send alerts to users warning the presence of offenders nearby
Provide an online marketplace for users to buy security-related products and vendors to market their products
Provide the locations of nearby police stations, hospitals, and fire departments
Users can report incidents which are then used to alert others after a verification process
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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