AI & ML Claims Management Solution for Cutting
Average Case Settlement time

Challenges:

Lengthy procedures, varying data formats, strenuous manual efforts, prone to human errors, and changing regulations.

Industry

Legal

Solutions:

Ambit, a light-touch workers' compensation solution that leverages AI and machine learning

Results:

50% decrease in average total claim costs, claim cycle time, associated personnel costs

Location:

US

About the Client

Sapra & Navarra, co-founded by Albert Navarra and Ambika Sapra, is a leading franchise legal firm in California specializing in Workers’ Compensation Law. They are dedicated to representing self-insured employers, carriers, third-party administrators, and captive employers.

In 2011, Sapra & Navarra developed a revolutionary litigation strategy called "Breaking The Habit," designed to streamline complex, expensive, and time-consuming claim processes. They envisioned augmenting their strategy with AI to optimize their process, improve services, and enhance client experience.

Case Overview

Sapra & Navarra developed a litigation strategy called "Breaking The Habit" to streamline claim processes and reduce case settlement times. Despite its potential, the strategy faced inefficiencies due to manual processes in document segregation, data retrieval, and analysis.

Recognizing these limitations, Sapra & Navarra identified an opportunity to automate repetitive legal tasks using AI technology. Fingent developed a custom-built AI machine learning software that solved litigation challenges and complexities.

CHALLENGES

Roadblocks Faced in the Existing System

Lengthy Settlement Time

Typical compensation claims took up to three years for case settlements.

High Costs

Average settlement costs were around $85,000 per case, impacting business owners and carriers.

Manual Data Processing

Manual processes in document segregation, data retrieval, and analysis reduced efficiency.

Large Volumes of Data

Workers’ compensation claims often contain hundreds of pages of unstructured content.

False Claims

Identifying false claims early could significantly reduce costs and effort but was challenging with existing methods.

SOLUTION

Fingent's Light-touch AI Solution

Ambit: A light-touch workers’ compensation solution integrated with AI, to streamline claim procedures.

Automation: Leveraging AI to automate repetitive and rote legal tasks such as e-discovery and document review.

Character Recognition and Computer Vision: Utilizing AI techniques for reading and understanding case files.

Document Identification: Automating the process of finding and identifying relevant documents.

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SOLUTION BENEFITS

Making an Impact on Client Success

Sapra & Navarra's partnership with Fingent has yielded transformative benefits for their innovative approach to workers’ compensation law. This partnership has not only optimized claim processing efficiency but also enhanced client satisfaction and operational effectiveness across the legal industry.

Reduced settlement time and costs

Decrease average total claim costs, claim cycle time, and associated personnel costs.

Minimizing errors by automating complex data analysis.

Easy and quick segregation of documents.

Settlement time
reduced to 1-2 days

Costs reduced
to $15,000

50% decrease in
average total claim costs

Reduced Human Errors

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        Customizing Technology To Ease Access to Justice

        Challenges:

        The client wanted to help a larger population quickly find the right legal aid services. However, conducting personal interviews and collecting accurate data proved tedious and time-consuming.

        Industry

        Law/Nonprofits

        Solutions:

        A Web-based Triage System - OkLegalConnect

        Results:

        Platform users can now quickly attain the right legal aid services by simply attempting the interview sessions designed by the client team

        Locations:

        Oklahoma, US

        About the Client

        The client is a state-wide non-profit law firm focusing on providing legal assistance with civil (non-criminal) cases to low-income individuals of the state. They wanted a platform to widen their reach and streamline their operations.

        With the growing need for civil legal aid, the client found it difficult to serve more customers with their legacy methods that involved interviewing and collecting vital information. A technology solution seemed obvious, but it had to meet their budget requirements.

        Case Overview

        Fingent recommended a feasible web application solution - OkLegalConnect that automates online interviews with simple questions and an assessment logic that determines appropriate services and legal aids.

        One of the biggest challenges of the project was ensuring that the application was easily integrated with the existing systems of the partnered legal aid agencies so that operations could be optimized without disruptions.

        CHALLENGES

        Roadblocks Faced in the Existing System

        Help a wider population achieve justice

        Time-consuming manual and legacy processes

        Inability to quickly conduct personal interviews and collect data

        Difficulty in identifying the right POs and quickly sharing documents with them

        Utilize new-age technology to speed up processes

        SOLUTION

        Fingent’s Approach - A Web-based Triage System - OkLegalConnect

        The application helps the client connect seamlessly with a larger population, and thus, the platform was optimized to work effectively on smartphones, tablets, laptops, and desktops.

        The admin creates and edits the dynamic forms that drive the interview process.

        The app enables users to take a guided interview formulated by the client team.

        The POs can share data and information regarding their services with the users.

        Want to explore our client's full story?

        BENEFITS

        Making an Impact on Client Success

        The platform simplifies the interview processes and provides an advanced way to educate clients on legal procedures. It enables the client to connect more people to the right legal services and promptly solve issues. The standardization of the product has resulted in a great solution for the end clients, making OkLegalConnect a unique web application for finding civil legal services faster.

        Flexible to quickly adjust to the fluctuating requirements of the partnering agencies

        Enabling seamless API integrations

        Educate clients on legal procedures easily through the app

        Automate connecting users with the right participating organizations to share more relevant information

        Streamlined collaboration
        with POs

        Smarter and prompt processes

        Reach a wider audience

        Leverage new-age technology

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              Simplifying the Legal Aid Services for Self-Represented Litigants

              A simple and powerful self-help web application for the Legal Aid of Nebraska to enhance the reach of their services

              Company

              Legal Aid of Nebraska

              addressCreated with Sketch.

              Industry

              Legal

              flagCreated with Sketch.

              Region

              United States

              laptopCreated with Sketch.

              Technologies

              PHP, AngularJS, MySQL

              web application for legal aids
              note-bookCreated with Sketch.

              Requirement

              The customer wanted to develop a web-based self-help interview system that helps the low income and less literate litigants of Nebraska find solutions to their legal problems.

              ideaCreated with Sketch.

              Challenges

              Enabling the low income - low literate groups to handle legal formalities smoothly by expanding the scope of verbal communication and reducing the delay in receiving legal aid.

              resultCreated with Sketch.

              Results

              The web-based interview system allows performing user screening and data sharing so that users (with low income & literacy levels) get better access to simplified legal procedures in real time.

              “The website received strong support for its simple usability, visual appeal, and functional performance. It was built within budget specifications and the end-product exceeded expectations. Fingent impressed us with their responsiveness and technical skills.”

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