Project Category: Case Study
Streamlining Online Listing and Inventory Management
How we helped Bonanza create an efficient process through which their customers can edit and manage their listings offline
Bonanza
Industry
Retail
Region
United States
Technologies
.NET
About the Customer
Bonanza is an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Their aim is to simplify the technology practices for building an online business and make selling online easy and profitable.
Voted as the “Most Recommended Marketplace” in 2016, Bonanza helps sellers simplify online product sales management, enabling them to build better relationships with their customers.
Fingent’s Solution
The difficulty with which online sellers tracked and updated their inventory concerned Bonanza. Their customers needed a system to manage their inventory data and product listings offline, prior to updating the details in an online marketplace. This could help them streamline their inventory process and manage their interactions with multiple marketplaces. Understanding this customer need, Bonanza wanted to create an efficient process through which their customers could edit and manage their listings offline.
Fingent conceived a desktop listing editor called Spark Lister, that allows sellers to list, edit, and store their product listings online or offline. They could then easily sync the list to their Bonanza or eBay accounts. Spark Lister allows the seller to post their listings online immediately or schedule the post for a convenient time. The seller can create templates, export listings, and link multiple Bonanza or eBay accounts to his application.
Fingent conceived a desktop listing editor called Spark Lister, that allows sellers to list, edit, and store their product listings online or offline. They could then easily sync the list to their Bonanza or eBay accounts. Spark Lister allows the seller to post their listings online immediately or schedule the post for a convenient time. The seller can create templates, export listings, and link multiple Bonanza or eBay accounts to his application.
How we helped our client
Manage items and sync with marketplace accounts
Link to multiple Bonanza and eBay accounts
Plan and schedule list synchronizations
Create templates for item listing and enable bulk import of items
Create and back up data. Export data as CSVs
Track activity log
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Real-Time Safety Alert Mobile App
How Fingent helped SSNW build a safety alert mobile app to warn users and facilitate incident reporting related to security issues
SSNW
Region
United States
Industry
Security Services
Technologies
AngularJS, NodeJS, Android, iOS
About the Customer
Established in 1977 by Joseph N. D’Amico, Security Service Northwest has been meeting the security needs of Pacific Northwest. SSNW’s round-the-clock monitoring facility ensures complete and total security services for residential and commercial customers. Their services include Site Security, Residential/Commercial Patrol, Event Security, Maritime Security, and a host of other security services. However, SSNW felt they were lagging behind in the digital race, and wanted to create specific tools that would help improve their digital presence in the security services business. They wanted to create an app that could help the US citizens.
Fingent’s Solution
Fingent helped SSNW build a system, including a mobile application, to alert users instantly on various threats, such as shooting or terrorism. The system gathers data from various trusted sources and analyzes threat levels. Further, the mobile app communicates this information to people notifying them of imminent dangers. The application also helps users in danger by informing them of the steps they should take for the reported incidents.
How we helped our client
Send alerts related to security incidents to users based on their location and act as a warning system
Warn the users of possible threats in an area by creating threat zones
Send alerts to users warning the presence of offenders nearby
Provide an online marketplace for users to buy security-related products and vendors to market their products
Provide the locations of nearby police stations, hospitals, and fire departments
Users can report incidents which are then used to alert others after a verification process
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Healthcare Services Platform
How an online platform created by Fingent enabled NovitaCare to engage patients, providers, researchers, and nonprofit organizations
NovitaCare
Industry
Healthcare
Region
United States
Technologies
Drupal, LAMP, AJAX, JavaScript, Apache, Rackspace, AES, SSL, HTML5, CSS3
About the Customer
NovitaCare aims to improve caregiver coordination by making it easier for caregivers to manage health information with patients and their family members. Their vision is to empower caregivers and family members with the tools, knowledge, and support to achieve well-being.
Fingent’s Solution
We equipped the early-stage healthcare startup with an online platform for engaging patients, providers, researchers, and nonprofit organizations. Our application provides a streamlined online workflow for a variety of healthcare services, including those for patient-caregiver and caregiver-patient interactions, eliminating wastage, improving accountability, and raising the quality of care.
How we helped our client
Easy administration
Streamlined workflow
HIPPA compliance
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Easy Dock Builder App
Challenges:
Increase customer engagement with an online tool to help users design their docks, style, and shape them.
Industry
Construction
Solutions:
A Custom-built Web Application To Enable Easy 2D Replicas of Docks
Results:
The application enables users to design and create 2D replicas of docks easily. The app also calculates dock style, water depth, tax, shipping distance and more to generate automated quotes.
Locations:
Seneca, NY
About the Client
Bestmade Docks is a leading manufacturer of high-quality dock systems based in Seneca Falls, NY. With decades of expertise, they specialize in designing and building customizable, durable docks for residential and commercial waterfront needs.
In order to streamline their operations and enable customers to be more involved in the building of docks, the client needed an online tool. Through this tool, they wanted the customers to be a part of the dock designing and building processes so that the expectations were met well, wastage was reduced, accuracy was maintained, and customers felt more engaged.
Case Overview
The project's objective was clear: customer engagement was the priority, and operational efficiency would be enhanced by adopting new technology. Fingent, after a thorough analysis of the client operations, realized that a web application with 2D features would be an apt solution.
The web application Dock Builder App allowed users to collaborate with designing and creating 2D replicas of their dock designs, styles, and more. The app also helps generate automated quotes by calculating deck style, water depth, shipping distance, and more. The app offers convenience, improved collaboration, customer engagement, and operational efficiency.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of customer involvement in the design process
Difficulty in visualizing custom designs
Quote generation was complex
Scope for inaccuracy and wastage
Limited client collaboration and engagement
SOLUTION
Fingent’s Approach - Easy Dock Builder App
The web app solution used 2D design capabilities to allow customers to bring their ideas to life visually. This helped Bestmade Docks better understand customer expectations and deliver accurate services. The app not only helped design docks but also eased quote generation, making the operations more seamless, along with other top features like,
The admin backend allows to change the prices of components/accessories.
Provision to choose from different delivery options
Automated quote generation as per customer choice
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BENEFITS
Making an Impact on Client Success
The Dock Builder App empowered customers to visualize and customize their dock designs, ensuring clarity and reducing design-related errors. The solution enhanced customer satisfaction, minimized wastage, and strengthened collaboration throughout the design process.
Easy quote management
Communicate dock design specifications with more ease
Online tool to easily customize dock designs
Ease for customers to choose from a variety of dock styles
Enhanced Customer Experience
Improved Service Efficiency
Improved Brand Value
Stronger Competitive Advantage
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Smart Product Ordering System for Trade Alliance Group
How we streamlined our customer’s operations by creating an intuitive CRM, a smart product ordering system, and a member portal
Company
Trade Alliance Group (TAG)
Industry
Construction
Region
Australia
Technologies
Microsoft, jQuery, C#, Visual Studio, Xero, RingCentral, SharePoint
Requirement
The customer wanted to replace their incumbent single form portal with a comprehensive and holistic solution to manage their end-to-end operations.
Challenges
TAG was handling its entire spectrum of operations manually through a single form portal which resulted in human errors, inaccurate quotes, and delayed follow-ups with entities.
Results
Fingent created three intuitive solutions that streamlined TAG’s internal processes and facilitated seamless handling of larger volumes of transactions.
“Fingent’s communicative and proactive approach has created a seamless partnership between the two organizations. Their cutting-edge solution has increased our billing efficiency by 20% and is a vast improvement over our older system.”
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Self-Showing App - a Real Estate IoT Application
How the customer solved their property leasing management challenges through the self-showing IoT app developed by Fingent
Company
Residential Capital Management and Associates
Industry
Real Estate
Region
United States
Technologies
.NET, Android, iOS
Requirement
The client wanted a mobile application that could help them identify leads in need of houses for lease. The solution was expected to help them follow-up with clients promptly, ensuring their comfort in the new space.
Challenges
Huge number of leads, diverse set of functions across different properties, peak season management, overlapping schedules, key exchange overheads, and other property management hurdles hindered their work.
Results
Fingent developed a “Self-Showing App” that uses IoT for connecting clients to rental properties through Lockbox, a point central device for keyless access, which requires minimal hardware investment.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Premium Retail – Mobilizing Workforce
How Fingent enabled a dynamic data analytics and visualization solution for Premium Retail Services
Company
Premium Retail Services
Industry
Retail
Region
United States
Technologies
PHP
Requirement
The client required an application to replace the existing obsolete and inefficient reporting and communication systems. The solution was expected to efficiently handle the large amounts of data being generated.
Challenges
Inefficient communication methods, traditional reporting systems, and excessive reliance on manual processes marred their ability to derive crucial insights for improved decision-making.
Results
Fingent developed a customized solution to analyze and convert large volumes of data into user-friendly visual representations, automate data input procedures, manage field data, and gauge performance reviews.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Mohawk 360 – Integrated Day Camp Management Platform
How Fingent developed a powerful and reliable solution that radically improved the camp management activities of Camp Mohawk
Company
Camp Mohawk
Industry
Education
Region
United States
Technologies
PHP, JavaScript, Àndroid, iOS
Requirement
Camp Mohawk wanted to radically improve their camping experience, streamline camp management, and enable real-time communication between the parents of campers and staff.
Challenges
Without a camp management solution on board, Camp Mohawk was unable to keep track of their activities and failed at creating an engaging experience for every registered camper.
Results
Fingent came up with Mohawk 360, an integrated camp management platform with role-based features and provisions to streamline and manage the end-to-end activities of camping.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Enterprise Mobility App Boosts Driver Engagement and Efficiency
Challenges:
Drivers were restricted to desktops, unable to update real-time information, faced administrative lags, and struggled with timely information dissemination.
Industry
Logistics
Solutions:
A mobile app replicating the driver web portal for real-time updates, efficient communication, and instant notifications on Android and iPhone.
Results:
Improved communication with 10,000+ drivers and saw a 60% increase in employee satisfaction shortly after adoption.
Locations:
US
About the Client
SCI LLC, headquartered in Queensbury, NY, is a leading third-party administrator specializing in transportation and logistics services across the United States. With over 11,000 contract drivers supporting 400+ clients nationwide, SCI provides a web portal enabling seamless registration and management of drivers and client information.
Partnering with top providers, SCI offers comprehensive solutions, including background checks, vehicle rentals, and discount programs.
Case Overview
SCI LLC serves as the premier third-party contract administrator for general contractors of independent owner-operators in the courier and light trucking industries. Facing challenges with desktop-centric operations hindering communication and real-time updates for drivers, SCI sought an enterprise mobility solution.
They partnered with Fingent to build a mobile application that replicated the drivers' web portal and restructured their operational processes.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Access
Drivers were restricted to using desktops, causing inconvenience and inefficiency.
Communication Delays
Interaction with drivers depended on their availability to access the web portal on a computer, leading to significant delays.
Administrative Lag
Waiting for computer access to update personal and vehicle information caused administrative headaches and lags.
Unable to Update Real-Time Information
Drivers couldn't promptly update real-time information, such as insurance details.
SOLUTION
Fingent's Role in Improving SCI LLC's Operations
Mobile Accessibility: A mobile app for Android and iPhone to enable drivers to update personal and vehicle information in real time.
Document Management: Use the mobile camera to upload essential documents such as licenses, permits, insurance certificates, etc.
Vehicle Management: Activate/deactivate vehicles, track active vehicles, and receive updates on vehicle status and earnings.
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BENEFITS
Making an Impact on Client Success
Fingent helped transform SCI LLC's operations with an enterprise mobility app that yielded significant benefits across their operations and workforce, enhancing communication, boosting employee satisfaction, streamlining processes, and improving overall efficiency.
A significant boost in employee contentment shortly after mobile app adoption.
Simplified and streamlined driver registration process, increasing driver registrations
Improved driver retention rate and attracted more drivers through referrals
Freed up a lot of SCI staff, thereby improving accuracy and providing greater flexibility for customers
60% Boost in Employee Satisfaction
20% Increase in Driver Registrations
Freed up Staff Time
Improved Interaction with 10,000+ Drivers
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55% Productivity Gain with Custom Project Management Software
Challenges:
Ineffective data management, inability to make the right decisions, lack of transparency, and project delays
Industry
Healthcare
Solutions:
A custom-built project management system to effectively track and manage projects
Results:
A better grip over general expenses and resources with a 55% productivity gain
Locations:
US
About the Client
Founded in 1886, Johnson & Johnson is an American multinational company based in New Brunswick, New Jersey. They specialize in pharmaceuticals, medical devices, and consumer goods, including healthcare, beauty, and baby care products.
Johnson & Johnson operates around 250 subsidiaries in 60 countries and sells products in over 175 countries.
Case Overview
Johnson & Johnson relied heavily on spreadsheets to manage various tasks, such as raw material supply management, ensuring quality and compliance, supply chain analysis, etc.
As they scaled their operations, dependency on spreadsheets became impractical, causing manual errors and inefficiencies. To address this, we proposed a customized project management solution to consolidate all their needs into one platform.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in accessing significant information
Challenges in accurately forecasting resources and costs
Encountering frequent manual errors
Inefficiencies in tracking and managing projects and issues
Unable to identify duplicated data
SOLUTION
Fingent's Solution - A Custom-built Project Management System
Consolidates project management: Aggregates all project needs under a single platform.
Feature-rich: Includes project creation, modification, and work status tracking features.
Desktop application: Provides a desktop tool for data collection and extraction of project metrics.
Reports: Retrieve insightful reports and information with charts
Issue escalation: Supports escalation of issues and notifications
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BENEFITS
Making an Impact on Client Success
Fingent provided Johnson & Johnson with a customized project management solution that transformed their operations by replacing spreadsheet-based processes. This new system centralized their data storage, improved project visibility, and enhanced decision-making capabilities, leading to significant productivity gains and cost savings.
Transitioned from spreadsheets to a centralized database
Facilitated on-time and on-budget task management
Cut technology costs by half with better insights and analytics
Enabled timely information updates for better decision-making
Increased overall productivity within the first quarter
55% Overall Productivity Gain
Slashed Technology Expenses
by Half
Centralized Data Storage
Improved Decision Making
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