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Today’s consumers are tech-savvy, demand consistency and know they can switch brands at any time. Therefore, Customer Experience (CX) is extremely important now more than ever. Customers aren’t just buying a product. They are looking to gain a good experience throughout the customer journey – before, during and after their purchase. Imagine the pressure of …
Continue reading “CTOs Guide – How Robotics and AI Can Improve Customer Experience”
Artificial Intelligence (AI) is the simulation of human intelligence processes with the aid of machines. These machines primarily include computer systems and tools that carry out learning, problem-solving, reasoning and perception. Customer service is one area where AI tools and technology can be used efficiently. As per a recent study, it is estimated that nearly …
Continue reading “How AI is Redefining the Future of Customer Service”
The past decade has been a game-changer for the way businesses operate in the realm of retail. The advent of e-commerce and its subsequent boom has compelled brick and mortar outlets to undertake a paradigm shift from a profits-first to a consumer-centric approach. Failure in conforming to new consumer demands fueled the retail apocalypse that …
Continue reading “5 Disruptive Technology Trends For Your Retail Experience”
Artificial Intelligence (AI), the next big thing in the technology space, is all set to unleash big scale disruptions. The potential impact is more profound in the financial sector, which lives and breathes data. Artificial Intelligence (AI) powered “smart” machines do not just crunch data. It indulges in self-learning to solve cognitive tasks, until now …
Continue reading “How Predictive Algorithms and AI Will Rule Financial Services”