5 Tips to verify business process expertise of your IT outsourcing partner

From creating growth models to maintaining healthy margins while managing ever-rising prices – industries today face a number of challenges. Being able to face this challenge is what sets successful businesses apart from their competitors. Business process expertise in SAP has helped businesses achieve just that in today’s hyper-competitive environment.

This blog will help you decide if you need industry and business process expertise in SAP. It also gives a few tips to help you verify if your IT outsourcing company is truly a business process expert or not. But before that, let’s find out what is industry and business process expertise in SAP.

What is Business Process Expertise in SAP?

Business process expertise in SAP can be attained internally or externally with individuals or groups of people who are experts in this field. Their job is to bridge the gap between business professionals and information technology.

Related Reading: Create Intelligent Organizations with SAP Model Company

Individuals with business process expertise are not only tech-savvy; they also understand the implications of the business process requirements and factors such as data volume, existing landscape, programming language, and security. They need to frame strategies by keeping in mind the legacy of the organization. They use their expertise in driving innovation within the organization and use best practices that go beyond the scope of a single department. They are ones who can recommend, design, and implement SAP solutions that are tailored for your business.

Why Do Businesses Require Industry and Business Process Expertise?

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”-Benjamin Franklin.

True to these words, a business process is not a project with a defined beginning and an end date. If you desire the best results and want to ensure that your process grows and adapts to your business, you need to keep improving them continually. And that is where business process expertise comes to play. Business process experts ensure that your business experiences continual and long-term improvements on various metrics within the organization.

Having business process expertise adds to the skill set required to develop ongoing assessments and action plans, communicate changes and provide the necessary training that impacts your business units. The expertise could be used to identify who is truly performing statistically better or worse compared to others in the unit. This way, business process expertise helps businesses measure and monitor performance improvement initiatives. 

Let’s say you are now convinced that your business needs to incorporate industry and business process expertise. The next step is to choose the right IT outsourcing partner with the expertise you need. How can you tell if the company you are looking to hire is a business process expert or not?

Related Reading: 7 Tips To Ensure A Seamless Transition To SAP S/4HANA

Five Critical Skills to Look For In Your IT Outsourcing Partner

Your IT outsourcing partner should be able to understand both your business process requirements and the technologies needed to map, model and implement the required changes within the given time frame and budget. To this end they would require these five skills:

1. Experience: Your IT outsourcing company’s staff should have business process experts who have grown into their role by participating in multiple projects that involved members from both, business and IT. 

2. Modeling knowledge: Along with the knowledge of basic principles and theoretical concepts, business process experts should know modeling. They should be able to artfully describe objects, rules, and roles and should be able to relate them to your business process with a descriptive language from your viewpoint. 

3. Tool knowledge: An increased number of model-driven tools that go beyond the classical tools are hitting the market. Since the role of your IT outsourcing partner is to build the business process, they should be able to use SAP tools. They should be able to use those tools to impact the level of granularity or modularity of the model.  They should also be capable of implementing it within the same tool environment. 

4. Internal and external expertise: The company’s experts should be familiar with the internal structures, the evolution, the history and the long-term strategy of your business. They should know who or which unit would give them the needed support. You will have to check their aptitude in understanding your business. Externally, they should be able to bring in fresh views, especially those that have a long-term positive impact on your business.

5. Communication: The experts of the IT outsourcing company need to have the ability to move diplomatically on the slippery floor of communication. They should be able to explain the terminologies to each team without compromising the facts required for decision making and implementation. They should be able to break down complex facts to simple yet accurate definitions. 

Take the Next Step – Leap Into the Future

At Fingent, our SAP experts focus on creating measurable results that are customized to your needs. Fingent can help organizations to implement and manage SAP and non-SAP applications using the central SAP Solution Manager platforms. 

Talk to us to understand how you can take the leap with our SAP business process expertise. 

Information Technology (IT) industry is composed of innovations, growth, and a lot many transformations. There are many uncertainties that are associated with the IT industry due to the rapid changes in the technological trends. The preferred skill sets by the employers also change as per the trends and demands of the industry and the IT professionals face the burden of the same. In 2017 the technologies, such as cloud computing, mobility, Big Data, Business Intelligence, and networking were on a rise.

The IT industry surpassed $3.4 trillion-mark in 2016 and is set to cross $3.5 trillion milestones by the end of this year. There are three primary components that are associated with this industry viz. hardware, software, and services. These three components make up for 59% of the global total and the rest 41% is covered by the fourth component, that is, telecom services.

The following list covers the most in-demand IT jobs and skills in 2017.

• Data Analysts: There are massive clusters of information that an organization processes and manages on a daily basis. The role of a Data Analyst includes the identification of relevant patterns and trends from these data sets to assist the organization in strategic planning and decision-making. There are various automated analytical tools that have also been developed for this purpose. With the increase in the need for data and information, the role of a Data Analyst is high on demand. It is expected to grow by another 25% in the next five years.
• Security Analysts: With the increase in the usage of data and information by the organizations, the likelihood of the security threats and attacks have also gone up. It has led to the increase in demand of Security Analysts, Security Administrators, and Data Security Managers. The year has witnessed some gruesome information security attacks, such as WannaCry ransomware attack. The attack had an adverse impact on the computer systems and network in over 150 countries. The need for a highly efficient data security team has become prominent as a result.
• Health IT: The use of IT in the healthcare sector has increased in the recent years. With the growth of remote health monitoring and telehealth tools, the demand for health IT skills has also enhanced. The much in demand roles in this area include Clinical Informaticist, Clinical Systems Analyst and Revenue Cycle Analyst.
• Web Development & Programming: The involvement of web has become an integral part of the business all across the globe. The latest web development and programming skills, such as the use of lightweight programming and responsive web design & development are being looked upon by the employers. Also, the skills of mobile application development have also grown due to the rise in the usage of mobile applications.
• UI/UX Designers: The primary motive of any web application or a service is to attain maximum customer base and higher levels of customer engagement. One of the most significant aspects to achieve the same is a rich and visually appealing User Interface (UI). The customers are attracted towards the applications that offer them higher usability and good user experience. The demand for this role has therefore increased with the increase in the use of web and mobile applications.
• IT Project Management: One of the most significant resources in any of the IT projects is the Project Manager. There is a lot of responsibility that is put on the shoulders of this resource during the project life cycle. It is, therefore, anticipated that the IT project management skills will continue to remain in demand in the years to come.

With the change in technology, there are also some of the skills that are no longer demanded in the IT industry. There was a time when Mainframe computing was considered as a top skill for an IT professional.  However, the latest technological advancements have eliminated the demand for the same. The use of manual testing processes has been replaced by the automated testing practices which have kept the skills of manual testing on low priority. With the advent of social media, the requirement of SEO specialists has also diminished.

The face of IT is changing at a rapid pace. It has become necessary for the IT professionals to maintain the pace with the changing nature of IT. They should always look for the mechanisms and methods to enhance their skillsets to maintain their value in the market.