Category: Business

In an increasingly real-time economy, the speed of services and timing are the prime factors for the logistics and supply chain industry. As per researchers, 76.9% of executives in the industry affirm that the shift towards a real-time economy has impacted their business strategies, structure, and processes. Here’s how Fingent helped a leading logistics and supply chain company enable new and productive business process automation.

A Prominent Logistics and Supply Chain Management Client

A leading third-party contract administrator for owner operators servicing in the transportation and logistics industry, who has partnered with critical providers, wanted to offer them access to vehicle rentals, background checks, and discount programs promptly and efficiently. They are specialized in a variety of segments like Settlement Processing, Personalized Customer Service, Logistics Management Technology, Owner Operator Programs, Fleet Data Visualization, Mobile Applications, Occupational Accident Coverage, Cargo Insurance, Cargo Insurance, and Customizable Enrollment Workflows.

The client handles over 11,000 contract drivers servicing 400+ clients in 46 states. They had a web portal through which drivers and clients could register, update, and manage vehicle-related and personal information. Limiting employees’ working options to desktops was indeed making their processes very unproductive and caused so much lag. Also, drivers were unable to update real-time information, or view important announcements from the company on the go.

A Mobility Shift for a Smarter Business

Today, amidst the accelerating technology evolutions and digitization, efficiency, speed, optimization, and timing have become critical aspects of a successful logistics business. It is mobility that allows logistics professionals to access important information or data, wherever they are, whenever they want. This enhances the productivity of workers, allowing them to do more work in lesser time, and thus be more efficient.

Fingent knew that it is enterprise mobility that will solve the challenges of improper and untimely communication channels and the inability to offer real-time information to the drivers in the company. We proposed to build a mobile application, that not only replicates their drivers’ web portal but also helps drivers to update personal and vehicle information on the go, check payment related details, know the benefits offered to them, view important announcements from the company, contact the company easily and do much more. Drivers can use their mobile device camera to scan and upload important documents (like driving licenses, truck permits, owner operator agreement, regional permits, insurance certificates etc.) into the database, track all their active vehicles, activate or deactivate vehicles in use etc.

The app was a significant investment to enable efficiency for their drivers in terms of better communication, real time information and increased visibility. The solution also helped to free up a lot of staff, improve accuracy, save the customer’s time and offer a greater deal of choice and flexibility.

The Impact of Fingent’s Enterprise Mobility Solution in their Logistics Business

The client noted the following impacts once the solution was deployed:

• Increased efficiency, throughput, and communication through process automation
• Real time information visibility leading to better asset utilization and work optimization
• Reduction in cost, effort and handling time for drivers
• Real-time proof of all active and inactive vehicles
• Increased accuracy of information exchanged between drivers and the company
• Improved vehicle utilization, order fulfillment, driver productivity, satisfaction and thus better customer satisfaction
• Increased Return on Investments.

In the current connected and globalized world, there are many people involved to get an object delivered from its manufactured place to its destination. There is always someone waiting for something, whether it be customers, logistics firms, distributors, retailers or any other part of the supply chain. The longer these parties must wait, the more they risk on resources, reputation, money etc. Logistics businesses, thus, must increase their speed, making use of every best technology, to strive and remain relevant in the industry.

Researches show that more than a quarter of logistics and supply chain businesses have still no digital strategy in place. As per Capgemini Consulting, most logistics companies today still operate on hybrid supply chain models, which combine both paper-based and IT supported processes. Papers and excels have always been a huge risk and challenge in optimizing any business. These are slow, only locally available, under the risk of damage and inefficient. Moving from hybrid supply chains to complete digitalization is the only key for a successful logistics business. A flexible, secure and easy to integrate platform for automating processes will surely work wonders for logistics and supply chain in terms of better efficiency, sales, and ROI.

Logistics is of critical importance in today’s highly competitive world. The success of an enterprise largely depends on its internal efficiency and the extent to which it can delight its customers. A well-oiled supply chain and seamless logistics are essential to realizing both these objectives, and this by and largely depends on deploying the right logistics management software.

Good Logistics Software Solutions Gets the Basics Right

The basic function of any logistics management software is productivity and efficiency enhancement, in warehouse operations, aimed at saving money and improving customer satisfaction. A comprehensive suite covers everything from supply chain planning to control of inventory, and from the refining of warehouse functions such as picking, packing, slotting and shipping, to streamlining transportation routines, and much more. Side by side, it co-opts logistics tracking software to improve transparency and enforce greater control over operations.

Some of the basic features include:

• Multi-client architecture to support more than one customer
• Efficient costing and invoicing control functionality to process and apply service contract policies in real-time, to facilitate prompt invoicing
• Real-time inventory control and visibility, to nip issues in the bud
• Automated vendor-managed inventory management, to processes and record replenishment requests, aimed at speeding up the supply chain and minimize stock-out situations
• Logistics tracking software, which automatically sends and receive shipping data, to improve accuracy and offering unbridled transparency into cargo movements
• Comprehensive reporting capabilities, with key data such as inventory figures, product histories and shipment records are all accessible remotely at the swipe of a finger or the click of a button, and more.

Smart enterprises go in for inherently customizable and scalable solutions in software and data depositories. While this screams out “cloud,” not all cloud-based tools are equal. Smart players opt for packages or solutions with the right chain management architecture, rather than satisfying themselves with a simple multi-client deployment model.

Good Logistics Management Software Facilitates Seamless Integration

While there are several stand-alone and off-the-shelf software for essential functions related to logistics, today’s highly competitive and integrated business ecosystem requires either a single comprehensive suite covering all these activities or seamless integration between the various stand-alone suites.

The requirements of integration extend to the ecosystem. There would hardly be any enterprise handling the entire gamut of its logistics operations, end-to-end. Outsourcing is the norm, and striking strategic alliances with competent partners is an established industry best practice and a source of competitive advantage. Many enterprises partner with 3PL companies, who in turn work closely with mainstream parcel carriers such as FedEx and UPS. The smoother the interactions with such partners, the more productive the business.

The best logistics management software requires the capability to tap into the software of all these 3PL and other partners, draw critical information from it, subject it to analytics, and present it to the stakeholders in the form of actionable information.

Read more: Custom Fleet Management Software in Supply Chain

For instance, seamless logistics requires smooth integration of the software managing warehouse operations and logistics tracking software to the ERP suite of the enterprise, enabling decision-makers and managers to sync and plan inventory and product movement between the warehouse and the store. State-of-the-art automated logistic management software automates such a function, scheduling warehoused dispatches in sync with the movement of the cargo through the supply chain, to avoid stock-out situations. Likewise, it may schedule a slowdown of production if the cargo is blocked at some point in the supply chain, to reduce inventory glut or warehouse over-capacity situations.

Success, however, depends on a caveat. Businesses would need to resolve the traditional aversion many businesses have, to share too much information with third-party providers, regardless of whether they are business partners in noncompeting businesses and part of the same supply chain or not.

Logistics Tracking Software Goes Beyond Offering Visibility to Aid Tactical Planning

The core of any logistics software is warehouse operations management. Likewise, logistics tracking software offers visibility and helps maintain control of the supply chain. Success depends on a well-integrated logistics software solution, integrating all these critical solutions, and deliverable to the right stakeholders in easy to use dashboards, preferably through mobile apps that facilitate anywhere, anytime access.

However, mere visibility is no longer enough in today’s hyper-competitive age. Visibility must be combined with insights on what to do next, and here Big Data analytics step in. Embedded analytics is much in demand among today’s successful logistics players.

As the business becomes more complex, the nature of the data also becomes more complex, necessitating the deployment of advanced analytical tools. The best analytics tool separates the wheat from the chaff, to pick out the relevant and timely information from the data corpus, subjects it to analytics, and presents it to the stakeholders in the form of actionable information. For instance, a consistent delay in shipment delivery over a period may be a signal to change the logistics route, or the logistics partner. An ordinary logistics tracking solution would make explicit the delay, but integration with the analytical solution would enrich the insight with possible solutions, such as quotes from other providers, alternative viable routes, or any other solution. Today’ system goes beyond ironing out chinks in the armor but also become a valuable tool in tactical planning.

Good Logistics Software Solutions do not Rock the Boat

Logistics providers would do themselves a favor by having clear-cut objectives when implementing their logistics management software. Legacy providers would do well to devise a system least disruptive to their existing operations, for otherwise they would be saddled with the additional headache of managing resistance to change, a situation underestimated by most enterprises. Always review each feature of functionality in terms of why it is needed, the benefits it brings to the table, and the issues or problems it would solve. Also, have a blueprint of how the new system of functionality will gel in with the logistics operations.

Several off-the-shelf software offers valuable add-ons, such as industry research and peer-to-peer events. Nothing prevents custom software developers to co-opt such features, but the keywords are relevance. The hallmark of a good software is not an extended bucket list of features or functionality, but the extent to which the relevant features are co-opted, and implemented in a non-obtrusive way to the smooth functioning of the enterprise.

Developing and deploying a robust logistics management software is well-nigh impossible in-house for logistics firms, as their core competence and focus are elsewhere. Implementing a brand-new logistics system isn’t a cheap affair either. To get maximum bang for the buck, logistics firms are better off roping in the services of a reliable and competent tech partner who has experience in delivering cutting edge solutions.

The quest for improved productivity and efficiency in a highly competitive world has landed many enterprises at the altar of automation. A global survey by the Grant Thornton International Business Report reveals about 56% of firms are either automating processes or plan to do so over the next 12 months.

However, businesses caught up in the hype of emerging technologies seldom realize that for all the benefits of automation, it is a double-edged sword, which has the potential to inflict serious damage to the vitality of the enterprise.

Automation Improves Accuracy and Speed with Reduced Costs

Automation brings to the table a load of benefits, and among the most obvious and direct benefits are improved accuracy and speed, with reduced costs.

Manual processing of tasks is prone to errors, regardless of how dedicated the person entering the data, and how rigorous the cross-checks. Moreover, manual updating of records, data entry, or process is both time-consuming and resource intensive. What takes days of painstaking effort may be executed in a matter of seconds, by leveraging automated technologies.

Likewise, automated operations, with synchronized operations, and turning switches on and off at the right time, improves efficiency, eliminating wastage.Automated robots work 24×7 at factories, without taking a break, and automated agricultural operations increase crop yield, improving productivity and Returns on capital investment manifold.

Automation also brings in consistency to processes, and increase predictability. With automated system and processes, the outcome both in terms of time and results may be predicted with a high level of accuracy.

Automation enables implementing the seven lean principles of eliminating overproduction, reducing waiting, prompt transportation, avoiding unnecessary processing, eliminating unnecessary inventory, doing away with excess motion, and eradicating defects, with gusto.

Automation Improves Safety

Automation eliminates the risks associated with several hazardous jobs, from handling molten lead to operating shredders, and preempts employees from being infected with ergonomically related disorders through monotonous data entry, injuries due to lifting heavy weights, and so on.

Automation Offers Macro Level Benefits

Automation removes the kinks in the production and operations process, leading to a high level of efficiency and better products. At a macro level, such improved efficiency leads to reduced costs and lower prices which boost demand, both factors improving the now all-sacrosanct bottom-line.

A spin-off benefit is, gains to the environment. The highly efficient operation of heating and cooling systems, brought on by automation, reduce energy. Likewise, automated robots used in mining reduce waste and conserve the environment.

However, often overlooked are indirect benefits of automation, which may be just as profound. Automation spares employees from drudgery and allows them to focus on meaningful tasks. Such work enrichment plays no small part in giving employees a psychological boost and can contribute to employee retention in a big way.

Automation and the Job Loss Quandary

For all the benefits, automation poses certain challenges as well.
One of the biggest benefits and a major reason why companies opt for automation is to reduce their wage bills, which often constitutes a sizable chunk of their operations expenses, to the point of making operations unviable. In fact, it is the wage bill that sounded the death knell of many industries in the US and other developing economies, shifting business to China and other developing countries. Automation is widely seen as an effective tool for competitive advantage, to overcome the challenge posed by low-wage economies.

Automation does lead to a reduction in workforce and reduced wage bills. About 43% of businesses expect automation to lead to job losses. About one in every three companies in the manufacturing, technology, clean tech, and food & beverages sectors expect automation to replace at least 5% of their workforce.

However, enterprises salivating on the prospects of a substantial reduction in their wages bill, as automation takes over manual tasks, may have to hold on to their celebrations. Automation takes away manual tasks, but brings in additional complications, such as the need to monitor and maintain the automated system, with adherence to Quality Assurance (QA) process. In essence, it may replace several low-end jobs with a few high-end jobs. Only large enterprises can be assured of a reduced wage bill. For small and medium enterprises, automation reducing their wage bills depends on the scale and nature of operations, and in the worst-case scenario, automation may actually end up inflating the wages bill!

Automation induced job losses can cause macro-level disruptions as well. In Stephen Hawking’s words, automation can “decimate the middle-class jobs” and displace the working class. Apart from the remaining employees being psychologically unmotivated, such a trend can result in the enterprises finding it difficult to get talent, and having to spend more resources and effort than necessary of its human resource and strafing functions.

Automation May End up Being Costlier!

From a financial perspective, deploying automated systems requires significant capital investment. A situation may well arise when the cost to implement and maintain the automated systems exceeds the manual costs, making automation financially non-viable. There are also unpredictable costs related to maintenance, and repair, and also predictable but indirect costs related to supervision and training that make automation financially dangerous for an enterprise.

Also, automation depends on having a highly matured technology infrastructure as its backbone. Without reliable ultra-fast backbone and equally dedicated supply of energy, automation will fall flat on its face and become counter-productive. Many companies assume this as given, when the reality may be different, or at least much costlier than anticipated, even in first world economies.

Automation is Not Yet Compatible with Customization

A more significant challenge is the loss of versatility or flexibility. No machinery is as flexible as the human body, and no artificial intelligence can supplant the human brain. An employee can perform a flexible variety of tasks, whereas a machine is limited to what it has been programmed to do. Automation basically entails repeating the same process over and over again and requires standardization. One off customizations, to cater to any special situations or exigencies, or even approaching each customer in a special way, is an anathema to process or operational automation.

The latest developments in 3D printing may provide a breakthrough in applying automation in a customized way, but it is still early days, and there is a long way to go before viable models emerge and mature.

Unless automation is implemented without a thorough understanding of the business process, or customer preferences, it can make things pretty annoying for the customer. Consider the case of an automated customer service helpline, where the customer has to spend minutes selecting one option after another, and in the end, be cut off because he made a wrong choice somewhere and now cannot find the option he wants.

Also, automation works well in a perfect world, but in a practical world, where there may be a need for compromises, automated systems may fall flat on its face. For instance, a strike or a hold up may disrupt the supply chain, throwing the entire synchronized system in disarray.

Each wave of automation has come with fresh benefits. The first wave of automation, heralded by the Industrial Revolution of the 19th century and made production robust. The second wave of automation in the 20th century boosted production capabilities and speeded up things. The latest wave of digitally inspired automation, powered by IoT and related technologies, promises intelligent insights which have the capability to overcome, almost all these existing drawbacks or challenges.

The trick is to get the implementation right. It requires effective teamwork, bringing together all stakeholders. A partner who knows his trade is essential to develop cutting edge and seamless solutions that leverage the benefits of automation and customize it for the enterprise.

As the adage goes, “it is a wild, wild world out there,” and nothing exemplifies it more than real estate. Real estate business offers rich and lucrative returns, but the scene is often chaotic. The absence of uniform standards, vastly different regulations and compliance requirement across geographies, highly fickle and disparate consumer requirements, all pose big challenges. Real estate firms face several pain points in coming at a correct amount for acquiring properties, identifying the apt rent amount, collecting the rent, effective management of properties, tracking maintenance, identifying long-term lease strategies, fixing agent commission, managing data, and in just about all gamuts of operations.

Many real estate companies take the easy route of ad-hocism, but such methods deliver only short-term and temporary gains and come with the cost of long-term pain.

Technology now offers viable solutions. Intuitive web applications and solutions help real estate companies remain in control of the highly fluid environment they work in and meet customer demands in a proactive way.

Related post: How technology helps Real Estate Companies improve profits

Ready Made Apps

Several ready-to-deploy apps in both the Google Play Store and AppStore, used by several property managers:

• Zillow is a popular free app for property search, offering several robust search filters and value added features such as mortgage calculators, access to “hidden” inventory, property estimates, and more.
• AppFolio, a marketing app, allowing property dealers to post ads to their own website and a number of other websites easily, rather than update all the websites and portals one-by-one. Other handy functionalities on offer include the ability to screen residents for credit eviction and criminal antecedents, check up on payment history provided by Experian RentBureau, the FICO credit score, and more.
• Rent Tracker allows property managers to enter tenants, contractors, buildings and even multiple owners. Tenants make rent payments and receive auto-generated email receipts, taking a load of the property’ manager’s back. PayByGroup goes a step further and allow property managers to organize and collect money from multiple tenants, and manage multiple tenets seamlessly.  DIY Landlord likewise allows property managers to organize and manage property by unit, lease and tenant information. Follow-up and collecting rent in a timely manner is a big challenge and sucks up time and resources.The ideal mobile option offers various payment options such as debit card and credit card payment gateway, e-checks, and money transfer option, enabling tenants and buyers to make payments conveniently, without having to take a break from their busy life to do so. Such apps effectively manage hurdles such as delayed payment, conflict in payment, NSF and tax payments, cheque bounce issues, and a lot more, saving precious time.
• ReachOut Suite, a property inspection app, makes the task of conducting property inspections very easy and improves the productivity of inspectors manifold.
• ZipRealty offers an intuitive HomeScan feature, where a user simply holds up her iPhone to discover the homes for sale or recently sold in the vicinity, with the option to delve into further details such as asking price and photos.

While such readymade apps offer a host of useful functions, these are generic in nature, and may not suit the specific needs of the firm. In any case, the shortcut of using these apps come at the cost of loose integration of data, and the accompanying loss of efficiency, productivity, and accuracy, as data is duplicated, re-entered, and moved from one system to another.

Apps of Leading Realtors

Successful real estate firms see through the inefficiencies and roadblocks posed by disparate and half-baked systems and have invested in deploying native apps and other systems, customized for the exact needs of their stakeholders. Stakeholder centric responsive apps, for employees, agents, residents, owners, vendors, and others, provide the right data in a timely manner and automate routine processes. Such apps are almost always part of a comprehensive system.

• Leading realtors such as Weichert have deployed innovative customer facing apps, offering a gamut of functions such as social selling, taking prospects on a virtual tour of the property, and knowledge sharing, besides basic functions such as scheduling site visits and fixing appointments. In the backend, such customer-initiated activities become the basis for effective lead management.
• Keller Williams’ customer facing app likewise offers several handy functionalities, including a GPS map of the property locations, a listing of nearby schools and other utilities in the vicinity, photo galleries, mortgage calculators, ability to engage with an agent, and more.
• The Corcoran Group’s app leverages Google maps to shows sales and rental listings and also helps users find shops, restaurants, and other services near their current location. Such an Uber-like app works wonders for customers seeking rentals and purchase of a property. An intuitive drill down feature, offering further details such as price, lease terms, and other details accelerate the process, and may even lead to prospects closing the deal immediately.
• Voyager, Yardi’s property management solutions packs in a comprehensive range of functionality, centered on an integrated database. The solution integrates the accounting system, builds a lease renewal workflow with the ability to renew contracts, follow-up leads, manage maintenance work orders, generate comprehensive reports, and much more.

• Rentmoji, the all-in-one property management app handles every phase of the real estate business, right from property acquisition, vendor and work order management to maintenance and rent collection. It utilizes a SMART methodology platform, mapping out each vertical by automating property syndication, lead harvesting, resident screening, document storage, maintenance workflow management, vendor management, accounting and more. 
• Coldwell Banker’s redesigned app is exemplary of the changing customer preferences. Buyers and sellers can post listings, and also share notes, photos, and videos, in a storytelling mode. The app also enables seamless engagement with agents, and a host of other features.

The Rationale for an Integrated Real Estate Solution

Managing all functions, from investment decisions to procurement, and from leasing to property management, from a single integrated system enables greater flexibility with good control. The executive, can, for instance, view trends as it unfolds and make necessary changes to the business process, without leaving the app. She could react to the announcement of a new project in a locality, with an immediate decision to purchase plots in the area, and execute the decision by deploying their agents in the locality, and simultaneously go on a promotional blitzkrieg, all without leaving the app.

The importance of big data analytics can never be emphasized in any business, more so in real estate, where several trends are at play, and there is a need to pamper the customer. An integrated app facilitates deep analytics. Millennials have both the budget and the inclination for home ownership. However, they are also technology independent, and real estate businesses have no option but to reach out to them with customized services, on an informed basis.

An integrated suite also plays into the need for cost consciousness. Success in today’s highly competitive environment, topped up by a recessionary climate, no longer depends only on increasing sales, but also requires extracting maximum possible efficiency from the deployed resources. Technology helps firms generate maximum value for money.

A major pain point for real estate companies is keeping track of maintenance requests, and managing maintenance. An integrated mobile app keeps property managers informed of the status of their properties, with real-time up-to-date data delivered at any time of the day or night, wherever they are. Such an ideal app would open a ticket for each request, notify the persons responsible for executing the tasks, notify key stakeholders of the status, all in real time. Property managers could track the completed works vis-à-vis the ideal timelines, and take remedial actions if required.

Real estate firms would do themselves a favor by developing custom software with the required features, and flexible enough to scale up and down as required. The double benefits of productivity and efficiency improvements, with improved customer satisfaction, is well worth the investment.

Mobility is growing at an exponential pace and mobility apps are the flavor of the season. However, it is still important to get the development right, to reap the benefits of mobility. A crucial consideration, to be taken upfront, is whether to opt for native apps or web apps.

A Native App is developed specifically for a particular mobile device, customized for the operating system and other device configuration, and installed directly to the device, usually through app stores. At a basic level, there are separate native apps for Android devices and iPhones. A web app, on the other hand, is Internet-enabled app residing in the cloud, written in web code and accessible through the mobile device’s browser. Both native apps and web apps have its pros and cons. Web apps are similar to websites but more interactive.

Web Apps Surge in Popularity

Native mobile architecture is on its way out. Today, about 60% of the mobile architecture is mobile apps or hybrid, and just 26% of apps remain native.

The highly fragmented mobile space, coupled with the popularity of the BYOD environment where employees are free to use the device of their choice, make it commercially and practically unviable to develop native apps for each platform.

Native apps also lose out due to the need for velocity, so essential in today’s highly competitive environment. In most of the cases, the best time to roll out an app would be yesterday. Delays in rolling out the app may make the app obsolete, with competitors taking away the business. As such time to develop native apps for each platform is simply not available.

About 43% of companies now place movement as their top business capability, and they are still struggling to stay on par with the speed in which mobile technology advances.

Accessibility

Both web apps and native apps have its pros and cons, making trade-offs imperative.
On the face of it, web apps are accessible on any device, sparing the need for download onto the user’s mobile device. Such apps generally require internet connect to operate, though the latest web technologies such as IndexedDb, Web Storage, and AppCache deliver offline capabilities to web apps.

Functionality-Flexibility Trade-Off

Functionality wise, native apps, being optimized for the device, work faster and are more efficient, over web apps. A native app works as a standalone entity and remains totally compatible with the device’s hardware and native features, such as the accelerometer, camera and so on. Web apps, on the other hand, being generic, can usually access only a limited amount of a device’s native features. The biggest stumbling block is the difficulty of web apps to access the phone’s webcam, sensors, and some other hardware components. Web apps may also face difficulty in accessing the file system and local resources, but modern browsers adopt the File API, overcoming this big limitation. Generally, native apps are best suited for complex feature sets, whereas web apps are ideal when the requirement for native gestures is minimal.

While native apps, customized for the device, had a distinct superiority in the user interface, the gap has significantly narrowed in recent times, and there is very little difference in the user interface or usability between today’s web apps and native apps.

Moreover, where web apps compromise on functionality, it scores in flexibility. Web apps give developers unbridled freedom as the apps do not require approval from app stores, allowing release in any form and any type. Developers of native apps wanting to upload their app in app stores such as Google Play need to comply with the stipulations laid down by the respective app stores.

Robustness and Safety

Native apps, being leveraged to work seamlessly with the device’s built-in features, are efficient and faster. These apps also get the full support of the concerned app stores and marketplaces. Approval from the app marketplace denotes a high level of safety and security as well.

However, keeping native apps safe require the user to keep on updating the app at regular intervals, which is easier said than done. With web apps, the developer makes all the changes at the backend, without user intervention.

Development Approaches

The main difference between web apps and native apps is internal or in the development process.

Each mobile platform has unique features and unique set of platforms and requires compliance with its own unique development process. For instance, iOS uses Objective-C, Android uses Java, and Windows uses C++. Native apps have to comply with such requirements. Web apps, in contrast, are free of such customizations, with the developer free to use JavaScript, CSS3, HTML5, or any other Web application frameworks as per their desires.

However, there is a flip side to the story as well. Each mobile platform offers standardized SDK, development tools, and other user interface elements, using which developers may create native apps with considerable ease. Web apps do not get the convenience of such  SDKs or tools, and the developer has to do the hard grind. This is changing of late, though, with the developer now having access to several tools and frameworks for creating web apps and deploying it to multiple mobile platforms and Web browsers.

Costs

Cost wise, developing a single web app that may be manipulated to suit any device is much more cost-effective that developing native apps for each device. Native apps also cost higher to maintain, considering the need to update many versions of the app.

There is no definite answer on whether native apps or web apps are better. What works best depends on the circumstances. Consider the target audience who are likely to use the app, the required features and functionality, the hardware features required in the app, the timeline, and the budget to decide on whether to opt for web apps or native apps. Either way, it requires expertise to understand the exact requirement and take the crucial decision on whether to go native or web. We have the expertise to help you in this regard, the talent to roll out cutting-edge solutions highly customized to suit your requirements, and the experience to get it right the first time round.

In today’s tech-neutral age, talent is the key differentiator between companies, with employees a key source of competitive advantage. Top app developers are in high demand to ride the mobility wave, and enterprises scramble to retain developers from being poached.

Developers are by and large content with their current jobs, but three out of four developers are open to new opportunities, and would readily change to a job that offers them better working conditions. Even developers not actively seeking out jobs do spend around an hour per week checking on potential jobs. This is in addition to the time they spend with other developers and potential recruits on communities such as Stack Overflow.  In such a state of affairs, employers need to remain on their toes always, to retain developers.

Here are some tips to retain top talent in your enterprise, without allowing competitors to lure them away.

Provide Opportunities to Grow

Most programmers are knowledge workers who value their skills and strive to keep themselves updated. One in every three programmers contribute to open source projects, and a whopping 81% of developers program as a hobby as well. These programmers are neither beholden to any organization, nor dependent on any corporate training program for their skill enhancement. They remain with their organization as long as it is worth their while, and simply move elsewhere if the organization get in the way of their development. Their loyalty is to themselves first and to any organization second. Organizations would do well to understand this fact and provide employees opportunities to grow and develop their skills.

A good salary and fringe benefits are now a basic requirement, rather than any special motivators to ensure employees stay. Rather, if an employee feels the enterprise offers them opportunities to enhance their skill-set, valuable exposure, time to spend in creative pursuits, and more, they are more likely to stay.

Get the Leadership Right

Very often how the employee is treated in an enterprise determines whether he or she sticks on or leaves. As a rule of thumb, an authoritative leadership style is a sure-fire way to doom for the enterprise, and a servant leadership style, where the focus is to serve the employee, by facilitating them to do their thing, works wonders.

Having said this, a charismatic leader, who can lead from the front and motivate employees by dint of authority can also work wonders, no matter the leadership style. A good case in point is Steve Jobs, who would yell and publicly shame his teammates when dissatisfied with their work, and yet made Macintosh engineers believe they could achieve the impossible.

Keep Employees Motivated

The most effective retention trick is to facilitate the employee harness their creativity in tasks that matter to them. Abraham Maslow’s time-tested need-hierarchy theory lists out five levels of needs or motivation that satisfied an employee, starting from the basic psychological and safety needs, a moving on progressively to need for affiliation, esteem, and self-actualization. Most developers, by dint of being “knowledge workers”, have already accomplished their basic needs, and look primarily at higher level needs such as esteem and self-actualisation.

The onus is on the enterprise, especially HR to craft retention strategies, keeping in mind what exactly motivates an employee, and would prompt them to stay. Challenging work assignments, rewarding projects that would enable them to gain the esteem of their co-workers and peers, a sense of satisfaction on having accomplished a project that is really useful, and more are some ways to retain the employee’s interest to stay.

Pamper the employee

Motivating the employee into staying is of no use unless the basic systems are in place. Developers being highly skilled “knowledge workers.” The onus is on the enterprise to facilitate a congenial working atmosphere to do their thing.

Facilitating the employee means pampering to their needs, and a flex-and-fun time, combined with work-from-home options lead the list of facilities sought after by most developers. About 64% of developers already work remotely at least one day each month, and 11% of developers work remotely on a full-time basis, as of now. Nevertheless, much more is required to keep developers happy, and facilitate their creativity. While 57% of developers valued the ability to work from home on vacation days most, 53% of employees valued vacation days, 47% of employees valued health benefits, 40% of employees valued work hours, and 40% of employees valued the equipment they use.

Autonomy and Career path

At times, retention of talent may have more to do with a dysfunctional enterprise than any other factor. A rigid and hierarchical enterprise, with a culture of deferring to authority, and where information is kept on a tight light is hardly congenial for developers, who value creativity and openness. Most talents seek to leave enterprises where talent and merit are not valued, where promotions are a matter of tenure and not merit, and where there are no mentors to guide them.

Programmers value autonomy and empowerment. Empowering them to take crucial decisions regarding their projects, entrusting them to engage with clients directly, drawing deadlines through a collaborative process rather than imposing one from the top, are all steps that make employees feel valued, appeal to their self-esteem, and go a long way in retaining them for the enterprise.

Also, enterprises that fail to chalk out a clear career path for their top talent risk them leaving. Not all developers make competent managers, and many of them do not even seek a managerial position. The onus is on enterprises to ensure progress in roles and responsibilities that suit them. A technical path, parallel to a managerial or supervisory role, may work best for technocrats who may not find managing people their cup of tea.

Top programmers seek continuous value. They seek out highly challenging projects and seek to leave when they perceive the projects they work on are futile or destined to failure.

Getting and retaining top app developers is not easy. However, we offer an effective alternative. We already have a team of highly talented, resourceful, and experienced app developers, with a track record of having delivered several intuitive mobility and other projects, for customers cutting across industries. When you hire us, you are free of all your human resources related worries. Retaining the top talent, pampering them, and preventing others from poaching the best talent becomes our headache, leaving you free to focus on your business.

Businesses, especially small businesses, these days are increasingly adopting cloud service technologies. Why?

It’s the flexibility, scalability and value features of the cloud that are apparently driving this growth in its adoption. The basic aim is to allow employees to work better and promote an efficient work environment, with their offices available everywhere, now that telecommuting is becoming more prevalent as a trend.

Here are some facts that prove how rapidly telecommuting is becoming mainstream:

• By 2020, cloud spending in terms of IT and services is likely to exceed half a trillion dollars.
• 70% of software revenues are based on cloud code – SaaS, PaaS or on-premise as ISV’s base on-premise on cloud platforms.
• Tweet: Almost 50% of large enterprises are looking to double up software and services development staff for cloud projects. 

But, as a general fact,

do all businesses stand to gain from using cloud services?
Will all businesses reap equal and extensive benefits from using the cloud?
Is it beneficial for you to use the cloud?

The answer to all these questions depends on the size of the business as well as preferences in terms of data, storage, security and the like.
Before you jump on the bandwagon, you need to analyse your business scenario and your preferences to make an intelligent decision.

Is cloud migration the right way to go for you?

Cloud migration (or moving your apps and services to the cloud), is more of a long term trend. While it may have several benefits of its own, there are several factors that you need to consider before going for it.

When should you consider moving to the cloud?

• If your applications are experiencing an explosive increase in traffic and it is practically difficult for you to scale and arrange resources on the fly, in order to meet the rising demand.
• If you are a software solutions provider and your clients are increasingly demanding faster application development and deployment, and you want to facilitate that while cutting down on infrastructure overheads.
• If your clients are looking to expand their business and diversify geographically and you think it might be a challenge for you to accommodate a multi-region infrastructure system, including its due maintenance, time and human resources.
• If you are looking to reduce your operational costs and increase the effectiveness of your IT.
• If you are looking to set up a disaster recovery system for an entire data center, while still having adequate control over resources and keeping costs under check.
• If you are planning to expand your development team and make it widely distributed so as to allow even remotely located employees to work easily.

These are just some common situations where you could consider cloud migration. There may be more. If you can relate to at least some these, then you can probably start planning.

Small and medium businesses are more likely to be experiencing one or more of the above scenarios. They are the ones who are constantly undergoing rapid and drastic changes in terms of scale, profits and business size. Hence, the obvious features of the cloud like scalability and accessibility can come in very useful.

Large enterprises may have more sustained developments in their business, in which case, they may not necessarily need the cloud. There are other options for them which we’ll be getting into, in a while.

The flipside

Now let’s see some possible consequences that follow cloud migration. You might want to consider the flip side of things as well, before getting into it.

• If your application uses, stores and sends back a lot of sensitive data, then you might not be able to use the cloud. Even compliance regulations restrict you from maintaining such data, in sources like the cloud.
• If you are using proprietary software or technology, and you are looking to move to the cloud, then you have a problem. It might not be legally possible for you to move or deploy such software into the cloud.
• You might have to deal with transparency and control issues, as your hardware is being controlled by someone else.
• You might encounter latency or dormancy issues with certain operations when using the cloud.
• If you want to retain ownership of certain data in your application, then cloud might not be the thing for you. When you migrate your data to the cloud, you have no control of where your data gets stored.
• Shared resources can lead to occasional disturbances in terms of performance and efficiency.
• Your application’s design or architecture might not be suitable as such to fit the cloud architecture. Hence you might need to make certain modifications.

Again, these are only some limitations of cloud migration to get you started on the thinking process. The most common ones are listed above. You may have to deal with other minor issues as and when you migrate.

To make a judgment…

On a normal case, where you already have a setup, which is satisfactory to your employees as well as customers, and you don’t really need much scaling and maintenance at the moment, then you could very well continue as such. It would not be worth these limitations for you to disturb the existing smooth process.

If you are a startup company in the manufacturing industry, it might not be feasible to maintain in-house servers and applications for internal uses. You also might not encounter a lot of the above-mentioned issues as you don’t use the cloud to serve customers directly. In such cases, opting for cloud services might be the best way to go.

For those of you who own large business enterprises in the software industry, it might be better to go for a hybrid model – one which combines the best of cloud services as well as in-house servers or private servers. For applications that involve a lot of sensitive data, or for proprietary software, you could use your own servers, and for other applications, you could use cloud services. That way, you don’t have to compromise on security or data ownership issues while at the same time, attain the flexibility and scalability of the cloud.
You also have the option of private clouds. More on that soon.

The cloud computing model

From a broad perspective, you could go for one out of three cloud computing models – Iaas (Infrastructure as a Service), SaaS (Software as a Service) and PaaS (Platform as a Service).

In case of IaaS models, you don’t have to take care of storage, networking, CDN and virtualization. They can all be left to the IaaS provider.

In PaaS, the application platform, the development, and the database are all handled by the providers.

SaaS models take care of business management, CRM, security as well as tools.
It is important to choose the model once you have decided to for the cloud.

The cloud options

Large enterprises also have the option of choosing a private or a hybrid cloud model.

Private cloud is where you can create your own cloud using specific platforms like Openstack. That way you can access the benefits of the cloud, while still retaining data security and ownership. It is apt for businesses using secure and confidential information and core systems.

A public cloud is where all of your resources are hosted by a separate cloud service provider. It supports more number of customers and is better suited for companies having lesser confidential information, as all the resources are publicly shared and virtualized.

A hybrid cloud model is one in which your resources are spread over private and public clouds. Specific resources can be used in the private cloud, whereas those which do not need a high level of security can be hosted by the public servers. Large software enterprises can benefit from using this model as they can have the best of both worlds. It is a perfect blend of reliability, availability, security and reduced operations costs.

It is extremely important for business enterprises, whether large, medium or small to analyze their business and choose the appropriate cloud solution. If your business scenario demands cloud migration, then your next steps should be in choosing the right model. Once you know exactly what kind of cloud services you need, you can be sure you are doing the right thing.
Still confused? Talk to our experts and find the perfect solution.

Smartphone malware rose by 400% in 2016, and touched an all-time high, with an estimated 8.5 million malicious installation packages in existence!

With mobility in the middle of a golden boom, it is no secret smartphones are in the crosshairs of cyber criminals. By October 2016, 1.35% of all mobile devices across the world had already succumbed to malware attacks, up from 1.06% in April 2016. With restricting mobile devices now no longer an option, here are some tips to keep your business safe, amidst the rising malware threat.

1. Monitor Usage

An enterprising cyber-attacker could exploit latent vulnerabilities in an app to take control of the device, and use it as a bot. The ready example is the Mirai botnet and the associated DDoS attacks, the most devastating attacks in 2016. Mirai turned computer systems into remotely controlled “bots,” primarily targeting devices such as remote cameras and home routers, and in the process exposing the latent vulnerabilities of the emerging Internet of Things.

Trying to prevent such infiltration is likely a losing battle. Android platforms, being open source, are very distributed with different manufacturers, operating system vendors, app vendors, handset makers, carriers, and other stakeholders in the mix. Malware can be slipped in at any point. Monitoring network activity using any of the available network monitoring or anti-malware tools could detect abnormal traffic, and pinpoint it to a source, offering an effective solution to the menace.

2. Update the OS Regularly

The focus of any respectable cyber-security strategy is to prevent the smart device getting compromised in the first place, rather than making amends after it is flawed. Keeping the operating system up-to-date is the first step towards this effort. One of the reasons Android and other operating systems issue updates regularly is, to offer patches for vulnerabilities that may have surfaced recently, and which cyber attackers may exploit. The situation is graver in Android OS than any other OS, considering devices with Android OS accounted for 81% of malware infections in the second half of 2016.

3. Be Careful of Downloads

Download apps only from trusted sources, preferably only the Google Play Store, Apple’s store, or the official store of the respective OS or enterprise. They have an approval process for accepting apps on the iTunes. If the app has gone viral and is around for while, it is likely to be safe. The user ratings and comments offer a good indication of the reliability of the app.   Google’s “Bouncer” for instance scans for problem apps in the PlayStore. However, all these methods are not foolproof.

As far as possible, stay away from such third-party app stores, or any source outside the official app store. However, at times, downloading from such sources may become inevitable. In such an eventuality, perform a background check on the app developer. Seek out reviews of the app wherever possible as well. Always err on the side of caution.

Also, consider the permissions sought at the time of installation. In modern smartphones, each app has its own work environment and is unable to access other apps’ data. The extent of activity the app can do depends on the permission it is granted, to access the phone’s features and data. If the app asks for a permission it is unlikely to need to perform its intended function, it raises a huge red flag.

4. Use a VPN

Determined hackers are always on the prowl, and logging on to public Wi-Fi make oneself especially vulnerable. Hackers on the same network have several tools to snoop on user activity. Encrypting the connection using a virtual private network (VPN) is a safe practice when using public connections.

5. Deploy an Antivirus Suite

An antivirus suite may seem obsolete in smartphone’s where each app works in isolation, depending on the privileges it receives. However, a good antivirus suite still has its uses but not just offering antivirus protection, but scanning app activity. With smartphones being used extensively for browsing, such anti-virus suites scan for malicious URL and shields the phone. Many antivirus suites offer value-added features, such as blacklisting problem numbers, ability to PIN protect private apps, Wi-Fi scanning options for improved security, and more.

6. Have Precautions in Place

At times, even with the precautions, malware inevitably strike. The hacker may not even have to slip in the malware. Merely following the smartphone owner and stealing the smartphone during one careless moment may do the trick in accessing sensitive corporate data.

Deploying a lock screen, having a remote wipe feature activated to use in case the smartphone is lost or compromised, activating the remote track facility, limiting remote access to internal apps or programs that involve sensitive corporate data, and more are some of the other features to protect the data even if the smartphone itself is compromised.

Very often, the weakest link in the security chain is not the technology, but the people. Often it is the failure in basic security practices or lack of common sense from employees that throw open the door for hackers to make their entry.  Training and awareness, even on those things considered too obvious, can never be underestimated.

Have a solid and comprehensive mobile device management (MDM) strategy which encompasses and integrates all facets of security. Whether it is building state of the art cutting edge apps, with solid inbuilt security features, or instituting and deploying a company-wide security policy, we have the experience and expertise to do it and make an ideal partner for all your requirements.

In today’s highly interconnected world, marked by the dominance of the social media, a poor app is a virtual death sentence for the brand. With several options readily available, users are more likely to abandon transactions and even delete the app altogether when they encounter glitches and obstacles, or if they encounter poor mobile app design. Getting quantifiable insights into the extent to which a user is satisfied or dissatisfied with the app, and identifying the pain points that cause dissatisfaction is of critical importance in the wider scheme of things.

A survey by HP in Europe and North America reveals 53% of mobile app users delete an app if it crashes, freezes or produces errors, 49% of users no longer use an app with response times longer than two seconds, and 36% of users shun apps that are battery hogs.

UX is the name of the game in developing highly intuitive mobile apps that delight the customer. Here are some tools that offer greater insights and empower the developers to deliver a great mobile app design, and by extension deliver superior UX.

1. New Relic APM

New Relic APM is the leading mobile app performance management (APM) software. APM software offers in-depth visibility into the data consumed by the app, detailed monitoring of vital parameters including network monitoring, and monitoring of how users interact with the app. It helps resolve issues affecting end-user experience and generates advanced trend analysis.

Using New Relic APM, app developers, could, for instance, generate crash reports on the fly, to identify the underlying reasons that caused the crash, identify the root cause of why the service is not as fast or reliable as expected, unearth and fix errors, and do more. Just a few clicks make explicit the bottlenecks that hinder performance.

New Relic APM especially scores high on transparency, making explicit what exactly takes place behind the scene, which code paths are running, and more.  Using the tool enables developers to troubleshoot and improve the app on a proactive basis, rather than wait for errors or issues to flare up before fixing it reactively.

2. HPE AppPulse Mobile

HPE AppPulse Mobile is another popular APM tool, offering almost all the functionality and benefits available with NewRelic. It also offers some additional features, such as a tag list capturing the data end users generate through their interactions with the app. This tool scores very on its user-friendly nature, offering developers very powerful features without having to write a single line of code.

3. Dynatrace

Dynatrace is another tool that offers live performance monitoring, allowing developers to detect problems and nip issues in the bud before it grows and saps the vitality of the app. The app also makes explicit performance trends, facilitating diagnosis of performance and identifying degradation in performance over time.

4. Dell Foglight

Dell Foglight is yet another APM suite, making explicit the behind-the-scenes working of an app. This tool co-opts some valuable features, such as a central repository which saves time in analysis, and a high level of automation, which reduces manual works considerably. It is strong in history, enabling effective analysis over time, something not available with many other APM tools.

5. HP AppPulse Mobile

HP App Pulse Mobile documents user interactions with the app, logging their swipes, taps, and stretches the screen, to make explicit user behavior, and offering a blueprint for improvement. Tracking how users navigate an app reveals unintended obstacles, how users circumvent such obstacles, and at what point users simply abandon the transaction, resulting in lost sales and poor reviews.

HP App Pulse Mobile integrates with HP Haven big data analytics to analyze the performance and stability of the app, the resources the app consumes and identifies any issues plaguing the app. The tool generates a score that makes it easy to compare UX among apps, and also offers recommendations to fix the underlying root causes of issues connected with the apps.

6. AppSee

The AppSee tool makes explicit what exactly users are doing on the app. It offers a range of intuitive reports and materials, such as session recordings, analytics, and heat maps, which reveal rich insights into several areas of the apps, including the most popular areas of the apps, trouble spots, unwanted features, how users navigate the app, and much more.

7. Applause

The Applause tool taps into the power of crowdsourcing, to target groups of users who use the app and inviting them into a survey to test the app. Applause also offers in-house expert usability surveys, narrated captures, consultations, and more, all aimed at generating the right feedback for the app.

With mobility gaining widespread acceptance, and more and more functions being implemented through mobile apps, the stakes of a good UX has never been so important. Maintaining constantly high ratings and acceptance for the app is a challenge, and nothing beats professional help. When you partner with us for your app development works, you are guaranteed high-quality apps, customized to your requirements, and superior in all aspects. Our highly skilled, talented, and resourceful team makes it a point to pay finer attention to the detail and use their wealth of experience to deliver high-quality UX sure to gain widespread acceptance.

The mantra of success in today’s hyper-competitive and tech-neutral age is offering unmatched value, topped up by incredible experience, to customers. With the focus on the end product, most enterprises overlook the fact that the software development team are often the front lines in delivering superior service. The software developing a glitch when an urgent work is pending, searching in vain for an essential feature overlooked by the development team, a convoluted process to achieve a simple thing are an all-too-common experience which frustrates a customer or the end user of the software.

Often such drawbacks are not because of any deep-rooted incompetency or incapability, but a result of lack of focus, or not paying attention to development process it deserves. The name of the game in keeping software developers happy, engaged and productive, all factors which have a proven correlation with end customer satisfaction.

Facilitate the Developer

The basic requirement to make developers happy is facilitating them. It is innate human nature that creativity and mentally intensive tasks such as writing quality code thrive only in an environment of freedom, where one can express their suggestions without fear of repercussions.

An open and transparent culture, with free flow of information, and without data silos is the basic and essential requirement.

Developers need to be empowered to take their own decisions, without having to run to their project manager for every small thing. Allowing developers to engage with the customer or end users directly, and freedom to make any changes that do not alter the scope of the project, goes a long way in empowering them and making them happy.

Side by side with creativity, human beings need very high levels of precision, focus and concentration to be able to write quality code. They require a comfortable atmosphere, with ready access to resources required to do their job well.

Another essential requirement, almost indispensable, is flex-time, and freedom to work from home. Creativity and inspiration never follow a 8 to 5 schedule.

Empowerment often creates a level playing field, allowing small startups to compete effectively with large behemoths, where the salary may be higher, but where organizational morass has set in, with an entrenched bureaucracy stifling creativity and freedom. There, developers may have to spend more time in paperwork, playing by the “rules of the game,” or worse, pampering egos, than do what they are meant to do – writing high-quality code.

Offer Perks

Lucrative salaries attract top talent, but perks ranging from on-site massages to unlimited coffee breaks, the ability to work from home, and more are the real motivating factors that attract top talent. The trick lies in understanding what developers want and design the perks likewise. HR plays a crucial role in this dimension, by talking to developers, and understanding what motivates them, especially during the recruitment stage. Flexibility, topped up by innovation in the delivery of perks and other benefits help the enterprise scale new heights in job satisfaction. Happy, engaged software developers produce high-quality results, which impacts everyone else involved in the development, delivery, marketing and sales of the product.

Forge a Shared Culture

The time-honored management concept of “hire for a fit”  has never been more relevant than now. Competency aside, what matters above everything else is a cultural and emotional fit or shared values. Shared values, in essence, mean the company and the employee being on the same page with regards to striving to delight the customer, and seeking excellence in whatever work is done. On the software development front, this translates to the engaging the end user enthusiastically from the start to finish, resolving any questions and issues with calm professionalism. A solid project management system, complete with a collaborative platform, helps.

Create a Learning Organization

Peter Senge, the management guru advocates creates a “learning organization,” where the workforce continuously enhances their capabilities and keeps themselves relevant. From the individual, it requires inculcation of the attitude “Learning is a journey that has no end,” and the enterprise has to play the role of a facilitator, both by providing learning opportunities and forging a culture that encourages and value learning.  Developers especially like playing with flashy new technologies. A competent developer, confident of his or her knowledge, is sure to add immense value to the end customer.

Forge a Clear Career Path

A brilliant artist or a top developer needn’t necessarily be a good manager / a leader. A well-deserved promotion up the corporate ladder may actually do more harm than good, both for the individual, who find his expression of creativity stifled and for the enterprise, who is stuck with a bad manager. The onus is on the enterprise to forge a career plan for their power-employees, with lateral promotions, or flexibility to continue the same job with a higher position if the situation so requires.

The stakes are high. The problem with an inferior product rarely ends with dissatisfied customers. In today’s hyper-connected age marked by the dominance of social media, customers can and do vent their feelings, resulted in a spiraling effect of bad image and lost potential customers.
The scramble for top talent has made developers, a pampered lot. A software developer who is even just a little bit better than the competition has the potential to generate a result that will bring exponential non-linear returns on the investment. Just as in professional sports, even a one percent advantage makes a big different in the end result. However, enterprises needn’t necessarily enter the talent rat-race. They can just as well enter into a partnership with us, who have a ready team of highly intuitive and professional app developers, ready to do your bidding. We have a track record of delivering several highly customized and dynamic mobility and other solutions to customers across the globe, cutting across industries and sectors.