Project Category: Case Study
Standardizing International Operations with SAP S/4HANA Implementation & Rollout
Challenges:
Standardize international operations with one global SAP ERP. Get more operational visibility and real-time updates.
Industry
Manufacturing
Solutions:
SAP S/4HANA Implementation & Roll Out for the client’s production plants in China
Results:
Unified business processes, improved business visibility, reduced maintenance costs, and flexibility to implement new technologies.
Locations:
About the Client
AGP Group is a leading high-tech glazing manufacturer with a rich history that began in Berlin, Germany. Today, the company is at the forefront of driving value-added solutions, from addressing security-related needs for civilian to military applications.
AGP Group is a manufacturer and a visionary dedicated to enabling a cleaner, safer, and smarter world. Their bespoke high-tech glazing solutions are shaping the future of vehicle mobility, paving the way for innovation and progress.
Case Overview
AGP Group operates manufacturing plants and tech innovation centers globally, with commercial offices in 20 countries. To maintain standardized quality, they aim to streamline operations across all facilities into one global SAP ERP. However, this was challenging with their China plants still running on different systems.
The company sought an experienced and reliable SAP service provider to help align their China Plant operational structures with the rest of their production plants through SAP S/4HANA Migration.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to run all operational units and plants in one ecosystem
Lack of operational transparency
Inability to access real-time data
Data duplication & redundancy
Lack of Centralized and streamlined management
SOLUTION
Fingent’s Approach - SAP S/4HANA Implementation & Rollout
Fingent proposed rolling out the implementation with a preceding standard project instead of a ready-model solution. This would help the team ensure that the proposed SAP solution:
Complemented the ecosystem of AGP’s other manufacturing plants
Aligned with the brand's process models, and
Adapted to China’s localized processes and compliances.
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BENEFITS
Making an Impact on Client Success
The SAP S/4HANA implementation standardized processes with business units in different regions, significantly improving operational efficiency and cost savings within the production plants. Some significant operational improvements were reduced data redundancy, greater visibility, improved strategic decisions, and real-time performance monitoring. The transformation positioned the company for future growth by enabling seamless integration of modern technological solutions.
Unified business processes and streamlined reporting
Minimized data duplication and reduced data redundancy
Enhanced performance visibility with access to real-time data and updates
More flexible to new technology & innovations
Strategic decision-making
Centralized management
Single system
configuration
Easy identification of
improvement areas
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Custom Software Solutions Powering End-to-end Operational Efficiency
Challenges:
Adapting to rapid industry growth, navigating economic and cultural shifts, refining digital adoption strategies
Industry
Lifestyle
Solutions:
Feature-rich, tailored web and mobile application for effective management of end-to-end operations
Results:
Significantly improved business operations and widened their customer reach
Locations:
AUS
About the Client
The client operates a SaaS platform in the beauty and cosmetics industry in Australia and New Zealand. They are experiencing rapid growth but were challenged by economic, cultural, and technological changes.
To remain competitive, the client partnered with Fingent to transition to a more resilient and integrated system. This shift aims to enhance operational efficiency and transparency, ensuring the client adapts swiftly and stays relevant in the evolving market landscape.
Case Overview
The client sought a more robust and cohesive system to boost operational efficiency and transparency. Their strategic vision included expanding their client base through impactful services, easy communication, and effective marketing.
Fingent proposed three custom web applications designed to empower admins, partners, and end-users, ensuring effective management of end-to-end operations.
CHALLENGES
Roadblocks Faced in the Existing System
Synchronizing workflows to achieve optimal business efficiency
Expanding the client base through impactful services
Effective marketing strategies to improve branding
Gaining a competitive edge within an accelerated timeframe
Digitizing with modern technologies and automating operations
SOLUTION
Fingent's Approach: Custom Software Solutions
Fingent proposed three feature-rich tailored web applications. These applications were designed to empower client admins, partners, and end-users and facilitate the effective management of end-to-end operations.
Custom web and mobile applications were built for the partners to ease their business and service portfolio management.
A custom web application was built for the client admin group to empower them with improved transparency and greater control.
Custom web and mobile applications were built for the end customers to help them better connect with the services.
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BENEFITS
Making an Impact on Client Success
Fingent's agile methodology provided a clear path to successful project implementation for the client. This approach powered enhanced performance capabilities and a competitive edge with a user-friendly design. By integrating smart technologies like automation, the custom-built software improved operational efficiency and personalized customer communication, foster a collaborative ecosystem.
Enhanced operational efficiency and performance.
Seamless integration for better teamwork and transparency.
Strategic technology adoption to stay ahead in the market.
Continuous maintenance and scaling of applications to meet evolving needs.
Transparent
operations
Boosted
performance
capabilities
Wider customer
reach
Personalized Customer
Communication
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A Roadmap To Sustainable & Profitable Retail Business with 3D Commerce
Challenges:
Improve online customer engagement, streamline sales process, and integration with shopping platforms
Industry
Retail eCommerce
Solutions:
Custom web application integrating 2D and 3D product configurators and seamless third-party shopping site integration.
Results:
Easy product customization, streamlined sales process, and reduced textile printing errors.
Location:
US
About the Client
The client, originally specializing in wood-carved gifts and decorative accessories, became a prominent player in retail and custom printing. With a focus on adapting to market trends and customer preferences, they expanded into ecommerce, maintaining strong sales year-round.
To remain competitive, the client partnered with Fingent to sustain its competitive edge in eCommerce while effectively meeting evolving consumer demands.
Case Overview
Transitioning towards sustainable practices, the client aimed to excel in on-demand textile printing, requiring innovative solutions to enhance customer engagement.
Fingent empowered the client by developing a custom technology solution. This included implementing advanced features such as interactive product design using 2D and 3D models, seamless integration with ecommerce platforms, and optimizing their operational efficiency in textile printing.
CHALLENGES
Roadblocks Faced in the Existing System
Enhancing online customer engagement amid evolving digital landscapes
Simplifying sales processes for store owners through streamlined workflows
Facilitating easy product customization and design options
Seamless integration with diverse shopping platforms for enhanced accessibility
Improving sustainability and reducing wastage
SOLUTION
Fingent's Solution: Custom Web Application
Tailored web application that implements 2D and 3D models for product design
Integration capabilities with third-party shopping sites like Shopify and Etsy
Product customization with 2D and 3D configurators
Streamline end-to-end on-demand textile printing process
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BENEFITS
Making an Impact on Client Success
In today's competitive market, customers demand the ability to design and customize their products. To meet this demand, Fingent developed a custom web application that empowers users with advanced design tools and seamless integrations, revolutionizing the customer experience and driving business growth.
Enables customers to design and customize products, increasing traction and broadening the customer base.
Lowered costs by minimizing errors and optimizing the design-to-production process.
Improved accuracy in product design, thereby reducing printing errors.
Easy integration with shopping platforms like Etsy and Shopify, facilitating small-scale store owners in offering unique, customized products.
Cost-effective product customization
Reduced manufacturing cost
Reduced textile printing errors
Personalized shopping experience
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Customized Web Application To Enhance Operational Efficiency of Hydroponic Farming
Challenges:
Data management, data duplication, and operational inefficiency
Industry
Agriculture
Solutions:
Custom-built web application to automate calculations, improve data management, and eliminate excess manual efforts
Results:
Automated farming process, easy tracking, and single platform for centralized management
Location:
US
About the Client
Based in New York, the client is a leading American hydroponic farming company specializing in pesticide-free salad greens grown in state-of-the-art hydroponic greenhouses. Committed to operational excellence, they rigorously track key performance indicators (KPIs) to ensure their farming processes are efficient and effective.
Partnering with Fingent, they harnessed digital solutions to streamline operations and significantly reduce manual efforts, enhancing their productivity and sustainability.
Case Overview
The hydroponic farming company aimed to leverage technology to enhance product quality and delivery time by minimizing waste and improving operational efficiency. Off-the-shelf solutions rarely meet the specific needs of indoor and hydroponic farming operations.
After thoroughly understanding the client's processes and objectives, Fingent proposed a custom-built web application to automate calculations, improve data management, and eliminate excessive manual efforts.
CHALLENGES
Roadblocks Faced in the Existing System
Time-consuming manual data entry and paperwork.
Reliance on third-party applications, which hindered data tracking and reporting from greenhouses.
Lack of uniformity in data management processes and calculations across greenhouses.
Complexities in planning seeding and harvesting times.
Delayed and inaccurate sales forecasts.
SOLUTION
Fingent's Solution: Custom Web Application
Centralized Platform:Consolidated data management, including seeds, resources, production, orders, and sales, all accessible through a single platform.
Automated Calculations and Data Management: Automated tracking and calculations at each stage of farming.
Advanced Dashboards: Real-time dashboards to monitor key metrics for effective planning and forecasting.
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BENEFITS
Making an Impact on Client Success
In the dynamic world of indoor farming, operational efficiency and precise planning are essential. With a customized web application, the client achieved centralized management, enhanced data consistency, and streamlined operations, optimizing productivity while reducing waste. This innovative approach strengthened their control over operations and forecasting accuracy, emphasizing their commitment to sustainable farming practices.
Enhanced operational oversight and efficiency.
Accelerated planning processes for seeding, harvesting, and order fulfillment.
Improved accuracy in sales and production forecasts.
Unified platform for managing all operations.
Reduced waste through better resource management
Centralized Management
Accurate Forecasting
Minimum Product Wastage
Cost Efficiency
Quick Planning
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Customized Web Application Enabling Smart Lead Generation & Engagement for Moving Companies
Challenges:
Limited access to homeowner data, manual lead tracking, and ineffective communication
Industry
Real Estate
Solutions:
A custom web application that integrates third-party apps for real-time property listing, tracking, and automated outreach
Results:
Improved lead generation, automated communication, unified data, and collaboration efficiency
Location:
US
About the Client
A leading freight forwarding, logistics management, and full-service moving company based in New York. Partnering with Fortune 500 companies and high-growth national and multinational corporations, they specialize in seamless employee relocations and stress-free corporate moves.
To innovate their processes, they partnered with Fingent to leverage unified data intelligence and enable automation for effective marketing.
Case Overview
The client relied on third-party sources to retrieve information on properties for sale and homeowner details. It was a strenuous process that often resulted in vague data on property sales. This made it challenging to generate and engage leads effectively.
Fingent, with its extensive experience in similar domains, quickly understood the client's requirements. We developed a customized web application that enhanced their lead generation, communication, and conversion process.
CHALLENGES
Roadblocks Faced in the Existing System
Limited access to information on properties for sale and homeowner details, often restricted to realtors.
Difficulty in obtaining comprehensive data on homeowner details and the stages of property sale processes.
Reliance on third-party sources for lead information, complicating lead sourcing effectiveness.
Lack of automated systems for effective communication with leads, resulting in a time-consuming and error-prone sales process.
SOLUTION
Fingent's Solution: Custom Web Application
In the competitive real estate market, effective lead management and seamless communication are crucial for success. Fingent helped the client achieve this by providing a single platform for processing property listings, homeowner details, and realtor data, offering enhanced visibility of lead engagement and a smooth sales process.
Customized web application : Integrating third-party apps for real-time tracking of property listings.
Creation of market segments based on property size, value, and location.
Automated outreach and communication tracking to streamline lead management.
Integration capabilities for effective marketing and improved lead conversion through unified data and automation.
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BENEFITS
Making an Impact on Client Success
In the competitive real estate market, effective lead management and seamless communication are crucial for success. Fingent helped the client achieve this by providing a single platform for processing property listings, homeowner details, and realtor data, offering enhanced visibility of lead engagement and a smooth sales process.
Single platform for processing property listings, homeowner details, and realtor data.
Enhanced visibility of lead engagement.
Customizable communication based on property sale status.
Improved collaboration with sub-moving companies, realtors, and other dealers.
Automated communication for prompt lead management.
Single platform
Improved collaboration
Automated communication
Unified data
Improved visibility
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AI-Integrated Solution for Private Jet Charter Eliminates Empty-Legs & Optimizes Efficiency
Challenges:
Off-the-shelf software limitations, hindered integrations and automation, increased empty-leg flights
Industry
Private Jet
Solutions:
A custom AI solution for precise scheduling & crew management
Results:
Flawless flight-planning & eliminated empty-legs
Location:
US
About The Client
Meet our top-tier client, a leading private jet charter company in the US. They specialize in point-to-point floating fleet operations for premium travelers, ensuring flexible and luxurious experiences.
With a strong focus on safety and reliability, their dedicated team delivers exceptional customer service, setting industry standards in the private jet market.
Case Overview
The company's dependency on off-the-shelf software was a barrier to integrations and operational efficiency, leading to potential risks like 'Empty Leg' scenarios. Realizing the pressing need for modernization, they joined forces with Fingent to seek an integrated solution.
Fingent's personalized approach tackled these challenges, facilitating swift actions and propelling them to the forefront of innovation.
CHALLENGES
Navigating the Skies
Competitive Business Landscape
The private jet charter industry is increasingly competitive, posing challenges for our clients.
Flawless Customer Experience
Provide experiences based on effective flight planning, maintenance, and sales management.
Off-the-Shelf Software Challenges
Dependency on rigid software limits integrations, transparency, and automation.
Risk of 'Empty Leg' Flights
Inadequate systems hinder prompt decision-making, increasing the risk of 'Empty Leg' scenarios.
Immediate Need for Modernization
Recognizing the need, the company sought modern, integrated solutions to maintain competitiveness.
SOLUTION
Fingent’s Innovative Solutions Transforming Private Jet Operations
Email Monitoring with AI
Our customized solution with improved integration capabilities helped the client manage and improve sales seamlessly using both Avinode and Airmail. Leveraging AI, we automated email monitoring to identify lucrative opportunities such as trips for the next 30 days, matching fleet types, and relevant airports.
AI-based Pricing
Fingent implemented AI-based pricing modules for the client, automating price adjustments based on demand. This streamlined sales quoting processes for private jet charter operators, ensuring timely and effective pricing strategies.
Custom Application for Aircraft Maintenance
Fingent developed a tailored application, enabling easy access to vital aircraft maintenance data such as VOR check results and scheduled maintenance. With enhanced insights, the team operates smarter, planning trips with greater efficiency.
Foreflight Integration
Fingent facilitated seamless integration with ForeFlight, simplifying the process for the client team. By sharing crew and passenger details, weight, and baggage information, they obtain accurate calculations and performance analysis without additional logins or third-party tools.
Flight Risk Assessment Tool
Our application features FRAT, a Flight Risk Assessment Tool ensuring safety measures before each trip. The operations manager or crew completes the assessment, releasing the trip only upon confirmation and enhancing safety protocols.
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BENEFITS
Making an Impact on Client Success
Fingent's customized integrated solution empowers the company to harness data from over 10-15 third-party tools, optimizing trip planning and enhancing the management of crews, sales, and operations. With a streamlined process, our client can now take timely, precise actions to circumvent 'Empty Leg' scenarios and deliver unparalleled customer experiences, staying ahead of the competitive curve.
Efficiently track and manage sales activities, ensuring a seamless booking process.
Streamlined processes boost productivity and reduce operational overheads.
Utilize advanced tools for precise and efficient flight scheduling, minimizing delays.
Assess and mitigate potential risks effectively, ensuring safe and secure journeys.
Integrate various systems and tools for centralized data management and enhanced collaboration.
Accurate Flight Scheduling & Logistics
AI Powered Enhancement
Safe & Secure Travel Experience
Smart trip Planning
Single Integrated Platform
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Planning Safe Excavations with Data Visualization Powered Intuitive Dashboards
Challenges:
Manual process of ticket updations, ineffective tracking, reporting, and budget planning
Industry
Utilities
Solutions:
Using Tableau and Grafana to create an intuitive dashboard for a quick overview of useful metrics
Results:
Identify critical tickets quickly, easy assessment of financial expenditure, simplified tracking and reporting
Location:
US
About the Client
In the US, "Call Before You Dig Centers" are essential intermediaries, enabling citizens to identify and mark underground utility lines before excavation. Our client company enhances this process by offering a web and mobile portal where users can register and enter locate notices for these underground utilities.
Managing extensive and sensitive data proved challenging and time-consuming for the client. To address these issues, they partnered with Fingent, seeking advanced data visualization solutions to streamline operations and enhance decision-making.
Case Overview
Our client provides a web and mobile portal for registering locate notices for underground utilities, which are verified and forwarded to facility operators. Managing extensive data, follow-up actions, and updating ticket statuses presented significant complexities.
Fingent implemented intuitive dashboards using Tableau and Grafana for advanced data visualization. These dashboards offer quick access to crucial metrics, empowering client staff, users, and excavators with actionable insights. This enhancement improved efficiency and fostered better collaboration among all stakeholders.
CHALLENGES
Roadblocks Faced in the Existing System
Managing vast amounts of data became increasingly burdensome.
Extracting meaningful insights from large volumes of data proved challenging.
Lack of quick access to essential information, which hampered decision-making.
Ineffective processes led to delays in ticket approvals.
Tracking financial expenditures related to operations was challenging and inefficient.
SOLUTION
Fingent's Solution: Data Analytics and Visualization Dashboards
Fingent created multiple intuitive dashboards using Tableau and Graffana that gave a quick view of useful metrics for client staff, users, and excavators to be more productive, on track, and efficient with easy collaboration.
Overview of the member's live ticket and historic ticket statuses
Overview of the organization’s total budget, total spend, remaining budget, and budget spend percentage
Overview of the different operators, operating services, and operator types involved.
Insights that help the client to plan budgets better, track and identify tickets effectively, and generate reports faster.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent empowered the client by leveraging advanced data analytics and visualization tools to transform their operational efficiency in managing locate notices for underground utilities. Through the strategic implementation of map-based visualizations, financial expenditure assessments, and real-time data utilization, Fingent enabled the client to make informed decisions swiftly.
Map-based visualization of ticket patterns in the entire state of South Carolina
Financial expenditure assessment from budget vs spent data
Effective utilization of data to make timely and accurate decisions
Quick identification of critical and urgent tickets to avoid delays and major damages
Quick identification of top geographies with pending excavation requests
Intuitive Dashboards
Financial Expenditure
Assessment
Timely Decision-making
Critical Ticket Identification
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Customized CRM Solution for Reshaping Experiential Marketing
Challenges:
Reliance on disparate systems, lack of automation, limited process efficiency, ineffective data management
Industry
Marketing
Solutions:
Implemented a customized CRM solution and a project management tool tailored to their unique workflow
Results:
Achieved significant improvements in overall efficiency, enhanced business visibility, real-time tracking capabilities, and improved interdepartmental collaboration
Location:
US
About the Client
Impact XM is a distinguished experiential marketing agency based in the US with over 50 years of industry expertise. Specializing in strategically driven and creatively focused marketing solutions, they enable both B2B and B2C companies to make a significant impact in the market through intuitive and engaging events, meetings, conferences, exhibits, and more.
In response to rapid market changes and organizational dynamics, Impact XM sought a capable technology partner to implement cutting-edge solutions to enhance operational effectiveness and meet evolving market demands.
Case Overview
Impact XM faced significant operational challenges following a merger, managing disparate project systems and accounting platforms through a complex integration. This limited their operational efficiency and growth potential.
Fingent recommended a customized CRM solution and a project management tool designed specifically to meet Impact XM's distinct needs. By automating critical tasks, enhancing collaboration, and optimizing technology utilization, the solution empowered the company’s performance and operational agility.
CHALLENGES
Roadblocks Faced in the Existing System
Operating with complex and highly fragmented departments that relied on disparate systems.
Reliance on Zoho CRM, with integration issues in handling multiple currencies.
Lack of automation across systems and process redundancy within workflows.
Increased overhead costs due to operational inefficiencies.
Technology scalability limitations.
SOLUTION
Fingent's Approach: Customized CRM Solution
Customized CRM Solution tailored to Impact XM's specific workflow requirements
Bespoke Project Management Tool designed for seamless integration with existing Microsoft tools
Integration of Microsoft tools for unified business process management
Minimization of maintenance costs through a consolidated and integrated platform
Automation of critical tasks to enhance operational efficiency
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BENEFITS
Making an Impact on Client Success
Fingent played a pivotal role in transforming Impact XM's operational landscape by delivering a tailored, integrated software solution. By addressing the complexities of their disparate systems and enhancing overall efficiency, Fingent enabled Impact XM to leverage cutting-edge technologies effectively. This custom platform not only streamlined their business processes but also fostered enhanced collaboration, real-time tracking, and data management capabilities.
Enhanced capabilities and decision-making through an integrated platform
Improved technology utilization and reduction in maintenance costs
Elimination of system inefficiencies and enhancement of application effectiveness
Seamless integration with existing Microsoft systems for hassle-free transition
Minimized manual efforts, errors, and time wastage for increased productivity
Centralized data management
Real-time tracking capabilities
Reduction in maintenance costs
Minimized manual efforts and errors
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MUSA: Fingent’s AI-powered Virtual Assistant Helps Employees With HR & DevOps Queries
Challenges:
The HR team struggled with excessive routine tasks, limiting time for strategic activities, leading to frustration, inefficiency, and low morale.
Industry
IT
Solutions:
Developed a multi-utility smart assistant (MUSA), an AI-powered virtual assistant integrated with Fingent Hub
Results:
Quick responses to HR queries, automated routine tasks, reduced workloads, and enhanced support for remote employees.
Location:
US
About the Client
At Fingent, the PeopleOps (HR) team plays a pivotal role in fostering a people-centric, high-performance culture essential to the company's mission. As Fingent expands, the HR team has experienced rising demands from both new and long-serving employees.
To meet these challenges effectively, Fingent embraced innovation by leveraging AI to enhance HR service delivery, reduce workload pressures, and uphold high morale and operational efficiency.
Case Overview
Faced with the sudden shift to remote work, Fingent's HR team encountered challenges in delivering timely assistance to employees while managing increased responsibilities like monitoring health and wellness during the pandemic.
In response, Fingent developed Multi Utility Smart Assistant (MUSA), an AI-powered HR chatbot. MUSA effectively addresses common HR and IT inquiries, enhancing operational efficiency and employee support.
CHALLENGES
Roadblocks Faced in the Existing System
Time Management
Balancing urgent employee needs with routine tasks like leave inquiries.
Limited Resources
Handling a large employee base with a small HR team, reducing capacity for individual attention and support.
Strategic Focus
Difficulty prioritizing strategic initiatives like growth planning and employee engagement.
Communication Barriers
Overcoming challenges in virtual communication, affecting engagement, clarity, and morale.
Health and Wellness Monitoring
Ensuring employee well-being during a pandemic, including mental health support and emergency aid coordination.
SOLUTION
Fingent's Solution: MUSA, Fingent’s AI-powered Virtual Assistant
AI-Powered Virtual Assistant: Developed an HR chatbot named MUSA (Multi Utility Smart Assistant) using Artificial Intelligence.
Continuous Learning : MUSA undergoes rigorous training to expand its capabilities in handling various HR and IT-related inquiries.
Enhanced Employee Support: Provides instant responses to common queries regarding leaves, company policies, IT issues, reimbursements, and more.
Integration with Internal Systems: Integrated MUSA with Fingent Hub, the internal employee management system, to streamline access to HR and IT DevOps information.
Specialized Modules: Includes dedicated modules for PeopleOps and DevOps, ensuring comprehensive support for HR and IT issues respectively.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent's AI-powered virtual assistant, MUSA, has revolutionized how the company's HR team supports its workforce, particularly amidst widespread remote work arrangements. By automating responses to common inquiries and streamlining HR processes, MUSA has significantly reduced response times and alleviated the team's workload.
MUSA enables instant responses to common HR queries, enhancing efficiency and reducing wait times for employees.
Automates routine tasks and FAQs, freeing HR team members to focus on strategic and complex issues.
Handles a large volume of inquiries efficiently without a proportional increase in HR staff.
Facilitates flawless support for employees working from home or remote locations, ensuring continuity in HR services.
Increased employee satisfaction by providing quick, reliable, and accessible HR support anytime, anywhere.
Improved Response Time
Reduction in Workload
Support for Remote Workforce
Scalability
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Custom Web & Mobile App for Working Professionals & Hospitality Entrepreneurs
Challenges:
The organization urgently needed to deploy technology to streamline processes, facilitate easy collaboration, and enhance overall efficiency.
Industry
Hospitality
Solutions:
A user-friendly role-based web and mobile app for professionals, partners, and Priceless Places to operate through dedicated portals.
Results:
A feature-rich, budget-friendly platform for Priceless Places, ensuring smooth integration and continuous collaboration.
Location:
Netherlands
About the Client
Priceless Places connects working professionals with hospitality entrepreneurs in the Netherlands, offering flex-workplaces, meeting rooms, and exceptional hospitality at competitive rates. Their service improves occupancy for hospitality partners, especially during off-peak hours, while providing professionals with innovative and enriched working environments.
However, ensuring enhanced benefits for both customers and partners proved challenging with traditional methodologies. Seeking to streamline processes, enhance collaboration, and boost efficiency, Priceless Places partnered with Fingent to implement the right and affordable software solutions.
Case Overview
Priceless Places encountered hurdles in enhancing benefits for customers and hospitality partners using traditional methods. They required flawless, responsive applications ensuring customers could easily adapt to the new ecosystem.
Fingent addressed these challenges by developing a custom web and mobile application suited to Priceless Places' specific needs. This solution included a simple, role-based design that enabled smooth operation for working professionals, hospitality partners, and Priceless Places through distinct portals.
CHALLENGES
Roadblocks Faced in the Existing System
Ensuring unique benefits and effective services for both customers and hospitality partners.
Prioritizing comfort and ease for customers while providing flexibility to hospitality partners.
Struggling with traditional working methodologies to enhance benefits for both parties.
Facilitating easy collaboration and improving efficiency.
Recognizing the need to deploy technology for streamlined processes.
SOLUTION
Fingent's Approach: Custom Web and Mobile Application
Role-based Design: Separate portals for working professionals, hospitality partners, and Priceless Places.
Instant notifications on bookings, cancellations, and space availability.
Centralized dashboard for managing bookings, staff, payments, sales, marketing, and subscriptions.
Warning panel for managing critical situations like room removal, payment changes, missed payments, etc.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent developed a versatile platform for Priceless Places, encompassing both web and mobile applications. This solution streamlined booking processes, enhanced customer engagement, and empowered Priceless Places with centralized management capabilities. As a result, Priceless Places significantly expanded its market reach, improved occupancy rates, and positioned itself for substantial growth opportunities in the hospitality sector.
Developed a platform compatible with both web and mobile.
Ensured a smooth transition and ongoing support for Priceless Places, partners, and customers.
Simplified navigation and user-friendly design improved customer engagement and interaction.
Equipped Priceless Places with advanced technologies to pursue growth and seize opportunities in the market.
Enabled ease of booking workspaces via web and mobile platforms, expanding market reach.
Feature-Rich Platform
Centralized Management
Empowered Growth
Enhanced Occupancy Rate
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