Project Category: Case Study
Transforming Operations for a Leading Experiential Marketing Agency with Agentic AI
Challenges:
The inability to quickly access relevant client information and project details hampered the organization's efficiency in client and event management. The sales team was also losing potential deals.
Industry
Marketing
Solutions:
An Enterprise-Grade AI-powered Operational Assistant
Results:
70% reduction in routine information lookup workloads for sales and operations teams. A 40% reduction in the time needed to generate a client report. 75% reduction in time required to analyze project data. Sales productivity increased by 3-5%.
Location:
US
About the Client
The client is an award-winning experiential marketing company. They focus on building bold, immersive brand experiences across three core areas: experiential marketing & brand activation, event marketing & trade show services, and integrated marketing & live experiences. Approximately 3,000 people operate from eight strategic locations nationwide. The agency serves over 350 clients, including marquee Fortune 500 companies like Samsung and Google, organizing over 3,000 events annually worldwide.
The agency's rapid growth, however, created significant operational bottlenecks across their enterprise systems. Sales representatives found it complex and time-consuming to quickly find basic client contact information, past project details, and internal points of contact during time-sensitive client calls. Around 10-15 minutes were often wasted navigating multiple CRM screens, filters, and databases to derive such information.
Case Overview
Project managers also struggled to coordinate with resources across multiple simultaneous events. They often had to spend hours manually searching through various project databases to locate timelines, status updates, and resource assignments. The operations teams faced delays in event setup because they couldn't quickly locate specific inventory items, equipment, and materials across multiple warehouses and locations.
Fingent helped the client implement an enterprise-grade AI-powered operational assistant leveraging large language models (LLMs) with conversational AI capabilities. The AI solution enabled the team to quickly access client history, project data, and inventory information. A 3-5% increase in sales productivity, a 40% reduction in report generation time, and a 25% improvement in customer satisfaction through faster, more informed client responses were achieved through the solution.
CHALLENGES
Roadblocks Faced In The Existing Systems
Manual processes demanded significant time and resources.
Inability to quickly access the client history during critical sales calls.
Reduced speed. Delayed responsiveness.
The sales teams were losing potential deals.
Complex client relationship management. Slow revenue generation.
SOLUTION
Fingent’s Approach - Enterprise-grade AI-powered Operational Assistant
The enterprise-grade AI-powered operational assistant deployed a cloud-native microservices framework with API-first design patterns. This helped create a unified conversational interface layer that orchestrated data access across the agency's three core business systems: their CRM platform (containing client contact information and communication history), project management system (storing timelines, assignments, and status updates), and inventory management platform (tracking equipment, materials, and props across all locations).
The technical architecture utilizes a retrieval-augmented generation (RAG) approach that grounds AI responses in real-time enterprise data from connected systems. An intelligent query orchestration engine employs multi-step reasoning with chain-of-thought prompting. This helps decompose complex natural language queries into discrete API calls across heterogeneous data sources.
The system maintained enterprise-grade security through AD SSO, role-based access control (RBAC), and end-to-end encryption for all data transactions.
The solution helps achieve 96.4% semantic accuracy in cross-platform information synthesis and retrieval.
Advanced prompt engineering with few-shot learning examples enabled domain-specific query understanding.
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IMPLEMENTATION JOURNEY
Ensuring a Successful and Smooth AI Transition
The implementation journeys involved a three-month development and integration phase, one month of testing and soft launch, plus another month to enable organization-wide rollout. The technical implementation commenced with comprehensive API discovery and schema mapping across all target systems, with REST API wrappers for standardized interfaces to legacy systems. During this period, the development team worked closely with department stakeholders to understand specific workflow requirements and ensure the natural language processing could handle industry-specific terminology and complex multi-system queries. Custom integrations were built to maintain data security and real-time synchronization across all platforms.
A controlled staging environment replicated production infrastructure for comprehensive testing with selected power users. Performance benchmarking measured query latency, throughput, and accuracy metrics using automated testing frameworks. Testing included adversarial testing for prompt injection vulnerabilities, data leakage prevention, and edge case handling. Custom and cloud native monitoring systems provided real-time observability into system performance, token consumption, and user interaction patterns. Early wins included dramatic improvements in information retrieval speed and positive feedback from pilot users who noted the intuitive nature of the natural language interface.
The full deployment phase included comprehensive change management support with self-learning materials and training videos to ensure smooth adoption across all 1,000 employees.
Ongoing support was provided throughout the rollout period to address any adoption challenges and ensure maximum utilization of the new system.
Department-specific customizations were implemented based on pilot feedback, including specialized query templates for common sales scenarios, project management workflows, and inventory searches.
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BENEFITS
Making An Impact On Client Success
The AI-powered operational assistant delivered substantial improvements in day-to-day operations across all departments. The agency achieved a 70% reduction in routine information lookup workloads for sales and operations teams. It transformed tasks that previously required navigating 5-8 different screens into simple natural language queries.
Project teams experienced a 40% reduction in time needed to generate client reports and project summaries, while operations saw a 75% reduction in time required to analyze project data and resource allocation across their 3,000 annual events. Sales productivity increased by 3-5% as representatives gained faster access to client history during critical sales calls, leading to more informed conversations and improved deal closure rates.
85% of employees started fully utilizing the AI assistant within three months of the full rollout.
The natural language interface eliminates the frustration of complex multi-system searches.
The system now handles 80% of routine information requests that were previously managed through manual system navigation.
Users can now focus on higher-value client service activities rather than administrative tasks.
Improved operational efficiency
Reduced manual efforts. Faster processes
Improved sales perfromance
Enhanced competitive advantage
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Transforming Lead Response with AI Agent Automation
Challenges:
Time-consuming manual sales processes resulted in slow responses to leads and loss of sales opportunities.
Industry
IT
Solutions:
Custom AI agent to automate lead identification, lead routing, and personalized responses.
Results:
Response time reduced from 24+ hours to a consistent sub-one-hour standard. Reduced manual lead processing efforts. Improved productivity and efficiency.
Location:
US
About the Client
The client is a mid-sized B2B technology consulting and system integration service company. With over 500+ employees, the firm serves global customers across multiple time zones. The company typically receives 50+ inbound leads daily through their primary inbox, which is handled by 15+ dedicated sales managers of various expertise in different time zones.
The company, however, faced significant bottlenecks in their lead management process. They followed a complete manual workflow involving dedicated staff to constantly monitor emails and identify genuine leads. Identified leads were forwarded to sales managers as bulk emails. These were then segregated and nurtured by respective sales managers. The process was extremely slow. It increased the chances of missing out on opportunities. The entire process hampered lead response time and quality, ultimately resulting in loss of leads.
Case Overview
Manual lead processing was becoming a significant competitive disadvantage for the firm. They estimated losing 30-40% of potential leads to competitors who responded faster. Moreover, the group forwarding approach led to accountability issues. Some leads received multiple responses, while others were overlooked. Sales managers often provided rushed, generic responses that failed to convert. Capturing accurate data on CRM was also turning difficult, hampering effective follow-ups.
The company initially considered hiring additional staff and implementing email forwarding rules. However, they quickly realized that this wouldn’t improve response speed, personalization, or data accuracy. The company then considered an AI approach. They started off with a comprehensive pilot program to test email quality and proper lead routing. The AI agent is now utilized to generate professional, personalized responses while maintaining 100% accuracy in sales manager assignments.
CHALLENGES
Roadblocks Faced In The Existing Systems
30 to 40% of deals were lost due to slow sales processes
Need to keep dedicated staff on the job, round the clock, and on weekends
Delayed or rushed lead responses
Difficulty in capturing accurate data of prospects in the CRM
The manual and slow sales process posed a significant competitive disadvantage
SOLUTION
Fingent’s Approach - Custom AI Agent Automation for Lead Response
Fingent implemented a sophisticated AI agent-based solution built on a node-based workflow automation architecture. The solution utilizes JavaScript runtime engines and Python execution environments, with OpenAI's GPT language models and LLM capabilities. The core classification engine leverages contextual frameworks to distinguish between genuine leads, partnership opportunities, HR inquiries, and other correspondence with 96% accuracy.
The system implements a human-in-the-loop fallback mechanism for edge cases. The routing engine executes conditional logic by interfacing with the company's territory assignment database through REST API calls. It utilizes dynamic rule-based assignment algorithms to factor geographic regions and industry expertise across the 15+ sales managers.
Adapts the tone and content depth of prospects to generate personalized communications.
Allows syncing CRM via webhooks and scheduling emails with calendar integrations.
Allows encrypted secret management and role-based access controls for enhanced security.
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IMPLEMENTATION JOURNEY
Ensuring a Successful and Smooth AI Transition
To enable a smooth transition, the implementation process began with a three-week pilot phase involving only two sales managers from different domains. This phase focused on fine-tuning email classification and personalizing responses. Key technical challenges like email parsing, lead identification, and eliminating false positives were addressed with a human-in-the-loop. The most significant challenge was to accurately analyse complex emails that did not have a clear intent specified in the messages.
The pilot phase was, however, a success. Although there was initial skepticism about AI-generated communication, the quality of lead responses proved reliable. User adoption was also seamless. It hardly required any process change as the system was integrated directly into the existing email process workflow. Full deployment to all 15+ sales managers was completed within two weeks with comprehensive monitoring and real-time performance optimization.
A structured eight-week approach to enable a smooth transition.
Addressed critical technical challenges with a human-in-the-loop approach.
System directly integrated into the existing workflow eased user adoption.
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BENEFITS
Making an Impact on Client Success
The AI agent implementation delivered immediate and measurable improvements. Response times dropped from the previous 4-24+ hour range to a consistent sub-one-hour standard. Most prospects received personalized responses within 30 minutes of their initial inquiry. The system achieved 96% accuracy in lead identification. The remaining 4% lead is successfully captured by the human-in-the-loop backup process. This results in zero lost opportunities due to classification errors.
100% accuracy in sales manager assignment
Prospect data is automatically populated in the CRM system
Manual lead processing managers are freed up to focus on higher-value activities
Improved the quality of follow-up conversations
Improved lead qualification rates
Improved data capturing abilities
Consistent and personalized responses
Enhanced company brand perception
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SAP Ariba Optimization for a Leading Healthcare Sector
Challenges:
SAP S/4HANA integration issues that limited reach to the supplier network. Data silos, annual tracking, and reporting affected operational efficiency.
Industry
Healthcare
Solutions:
SAP Ariba Optimization
Results:
Enhanced system controls & compliance, clearly defined SOD’s, automated management approval workflows, and wider supplier collaboration.
Location:
Saudi Arabia
About the Client
Johns Hopkins Aramco Healthcare (JHAH) is a premier healthcare provider in the Kingdom of Saudi Arabia. The organization is dedicated to serving the Saudi Aramco employees and their dependents with high-quality, patient-centered care.
In order to maintain operational excellence, the client wanted to modernize their supplier lifecycle and performance management using advanced technologies. However, they were encountering SAP Ariba implementation and S/4HANA integration issues.
Case Overview
Fingent implemented a tested and proven solution framework to address the client's challenges. The engagement began with a comprehensive assessment of the current systems in use, followed by clearly defined milestones and governance protocols.
The project was initiated with a strong foundation of stakeholder alignment. This was facilitated through the establishment of robust project governance structures and a detailed RACI matrix outlining roles and responsibilities.
CHALLENGES
Roadblocks Faced in the Existing System
SAP Ariba–S/4HANA integration issues
Offline communication and data silos
Limited reach to the supplier network
Manual tracking and reporting
Low adoption of SAP Ariba
SOLUTION
Fingent’s Approach - SAP Ariba Optimization
Fingent implemented structured change management and communication strategies to drive organizational buy-in and support user adoption. This included regular engagement with key stakeholders and communication of project benefits.
Training plans were designed to demystify SAP Ariba’s capabilities
clearly document AS-IS and TO-BE process models
Developed comprehensive training manuals and documentation
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SOLUTION BENEFITS
Making an Impact on Client Success
The seamless integration with SAP S/4HANA brought end-to-end transparency and real-time data flow across the organization. Collaboration with suppliers was significantly enhanced via the Ariba Business Network, while automated dashboards and reports delivered real-time insights to support faster, data-driven decisions.
Clearly defined SOD’s, and automated management.
Wider supplier collaboration through Ariba Business Network
Single source of information enabling friction-free audits
Automated analytical reports & dashboards to provide real-time insights
Quick decision-making
Effective data utilization
Improved collaboration
Efficient processes
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Accelerating Transportation Decisions with Modern Technology
Challenges:
The company wanted to plan and utilize their fleet and resources better through data-driven, intelligent decisions. They also wanted to simplify their billing process, enabling a friction-free workflow.
Industry
Logistics
Solutions:
- Intuitive Dashboards with Predictive Analytics
- Modernized Billing Engine
- Customer Portal for Real-time Tracking
Results:
Improved visibility into fleet performance and demand trends. Better strategic planning with predictive analytics. 90-95% reduced dependency on spreadsheets for invoice creation. Faster and more accurate billing process. Enhanced customer satisfaction and trust.
Location:
New Zealand
About the Client
The client is a leading transport company in the South Islands, New Zealand. They offer a wide range of logistics services across key sectors, including dairy, forestry, viticulture, and water delivery, helping businesses manage critical transportation needs efficiently and reliably.
Although the company caters to a wide range of industries, they are especially recognized for their presence in the dairy sector. As a major logistics provider in the southern hemisphere, ensuring timely deliveries across multiple locations is critical to their operations. However, managing a large fleet during sudden demand spikes and peak seasons often became challenging. A lack of visibility into real-time fleet operations limited the effective utilization of trucks and drivers. Disconnected data systems, a limited view of year-over-year growth comparisons, and outdated billing systems restricted the company’s potential to scale confidently.
Case Overview
Fingent collaborated closely with the client’s in-house tech team to understand their data patterns, identify key decision-making KPIs, assess existing applications, and map the overall workflow structure.
Comprehending the challenges and the client objectives, Fingent proposed to build intuitive dashboards with predictive analytics to track key KPIs around daily, weekly, and monthly truck utilization, kilometers run, and locations traveled. Predictive analytics help determine the season's demand and truck requirements by comparing the previous two years' data. To streamline their billing process, a modernized billing engine with integration to their dispatching system was developed. The solutions enable faster processes and improved efficiency. In addition, a customer portal was initiated to enable real-time tracking for improved transparency.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Fleet Planning Efficiency
Disconnected Data Systems
Limited Visibility into Year-over-Year Growth
Inability to Predict Demand Fluctuations
Outdated Billing System
SOLUTION
Fingent’s Approach - Enabling Intelligent Decisions with Modernized Technology
Utilizing Microsoft Power BI, Fingent helped the client build ‘Intuitive Milk Productivity Dashboards’ with multi-layered information architecture. It offers quick insights on critical KPIs that support strategic decision-making for top management. Its predictive analytics determine the total growth and profitability of the business. Users can compare current data with the previous two seasons’ data to gain visibility of performance improvements and gaps.
The ‘Billing Engine’ developed serves as a bridge between their internal dispatching system and the third-party invoicing platform. It simplifies invoice creation with integrated data flow, rate assembler, easy reconciliation and line-of-business based customization. In addition, a customer portal was built to enable customers to easily track the trucks in transit.
Intuitive dashboards to provide a quick view of key KPIs
Seamless defining of complex rate formulas for billing, reducing heavy dependency on spreadsheets.
A data warehouse using Microsoft’s Azure Synapse to structure raw data
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SOLUTION BENEFITS
Making An Impact On Client Success
The solutions provided the client with greater efficiency, speed, visibility, and operational clarity. Where the ‘Intuitive Milk Productivity Dashboards’ provide clear insights into fleet utilization and business performance, the ‘Billing Engine’ simplifies invoicing by replacing manual and Excel-dependent workflows. Predictive analytics and season-based comparisons enable management to plan the fleet and prepare for demand fluctuations better. Faster strategic decisions and optimized workflows empower the client to improve service quality by reducing delays and operational chaos.
Improved visibility into fleet performance and demand trends
Scalable and centralized business processes
90-95% reduces dependency on Excel Sheets
Real-time customer visibility and tracking for boosted trust
Easy data management
Consolidated view of
operations
Enhanced decision-making
Cost optimization
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Smart Home Automation System Redefining Living Experiences
Challenges:
Improve home comfort and personalization, transform living with smart technology, and offer unique customer experiences
Industry
Real Estate
Solutions:
Smart Home Automation System
Results:
15% increase in property value, improved home security, energy saving, centralized home management, flexibility to integrate new devices, enhanced comfort, and personalization.
Locations:
UAE
About the Client
The client is a prominent real estate management company in the Middle East with a renowned reputation of over 25 years. The company manages a vast portfolio of 10,000 properties and aims to create exceptional customer experiences.
The client team specializes in providing comprehensive, end-to-end property management solutions that cater to property owners' diverse needs. Committed to building trusted and valued brands in the real estate sector, the company leverages streamlined collaboration, innovative strategies, and cutting-edge technologies.
Case Overview
In a world of smart devices and connected solutions, home automation is emerging as a game changer for builders and homeowners. The seamless integration of various devices is redefining home interactions and setting new standards for modern living.
Fingent helped design a home automation system compatible with popular voice assistants like Alexa and Google Assistant, offering users the convenience of hands-free control. This integration ensures a user-friendly experience and enhances the overall functionality of the home automation solution, making it truly innovative for the client's customers.
CHALLENGES
Roadblocks Faced In The Existing Systems
Improve home security
Improve home comfort and personalization
Enable energy efficiency
Enable centralized control
Transform living with smart technology
SOLUTION
Fingent’s Approach - Smart Home Automation System
The home automation system integrated smart devices like lights, thermostats, door locks, and security cameras to improve living experiences. The system also interacts and exchanges information using wireless protocols. Users get the ease of operating the system through their mobile devices.
Smart door locks for a new level of security and convenience
Connecting the garage lock to the tenant app helps secure vehicles
Smart intercoms allow tenants to receive visitors remotely & verify identities
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BENEFITS
Making an Impact on Client Success
Smart home technologies are the future of real estate. Properties equipped with home automation see a 15% increase in market value and attract more potential buyers! Interacting with and controlling homes from anywhere is a groundbreaking innovation. With enhanced convenience, improved security, and effective energy savings, smart home technology is boosting property value.
A user-friendly smartphone app to control and customize smart devices
Connected smart devices over wireless protocols to enhance home experience
Each smart device features - sensors, actuators, and connectivity options.
Homeowners can use the mobile app to create automation routines
Unique customer experience
Energy saving
Improved home security
Flexibility to integrate new devices
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Custom Property Management Solution For Modern Realtors
Challenges:
Improve property management, make data-backed decisions, elevate the living experience for tenants
Industry
Real Estate
Solutions:
An Integrated Web App for Property Management Mobile App to Ease Tenant Payment and Communication
Results:
Improved property management, eased staff management, simplified tenant management, streamlined dashboards and reports
Locations:
UAE
About the Client
The client is a prominent real estate management company in the Middle East with a renowned reputation of over 25 years. The company focuses on redefining living experiences through innovative property and lifestyle management. Merging the best of communities, property management services, and technology, the firm builds trusted and valued brands in real estate.
Managing a complex portfolio while maintaining market relevance demands modern approaches. Our client, managing over 10,000 properties, needed robust technology to streamline collaborations with property owners and stakeholders.
Case Overview
Property management encompasses various operations, including staff management, accounting, maintenance, and resident services. Understanding these facets, Fingent provided two customized solutions that empowered tenants and property managers equally.
Fingent’s two-faceted solution included a web application for the admins and landlords to track and manage properties effectively. The mobile app was developed for tenants to ease rent payments, maintenance requests, and more.
CHALLENGES
Roadblocks Faced In The Existing Systems
Lack of Proper Collaboration
Tedious property management tasks
Inability to generate useful data for stakeholders
Improve the living experience for tenants
Ease tenant management and rent collection
SOLUTION
Fingent’s Approach - Custom Property Management Solution
Fingent proposed well-integrated custom-built software that empowered property owners and tenants to make data-backed decisions equally. The solution included a web application for admins and landlords to track and manage properties effectively and a mobile app for tenants to ease rent payments, maintenance requests, and more.
Staff management to monitor workloads and staff efficiency
Property management to track occupancy rates, handle leases, and more
Financial management to track income and expense
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BENEFITS
Making an Impact on Client Success
Effective property management requires prompt communication, effective tracking, and enhanced visibility. Fingent ensured the custom-built web application empowered clients and property owners with streamlined processes and rapid collaboration. The intuitive dashboards also equipped the team with quick insights for smart decision-making.
Tracking occupancy rates and handling lease agreements simplified
Managing property maintenance and repairs eased
Easy tenant onboarding and communication
Generating financial statements eased
Streamlined workflows
Simplified tenant management
Improved collaboration
Intelligent decision-making
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Streamlining Project Management With a Cloud-based Unified Web Application
Challenges:
Dependency on siloed applications, lack of unified reports Operational delays and inefficiencies, poor collaboration between departments.
Industry
Nonprofits
Solutions:
A Unified Platform Promoting Centralized Management
Results:
Intuitive UI/UX, harmonized business process, process automation, overall performance optimization, enhanced dashboard, and ease of reporting.
Locations:
US
About the Client
The client is a prominent global non-profit organization committed to fostering Christian beliefs and empowering church growth worldwide. With a mission to make the Gospel accessible to all, the organization focuses on constructing churches and distributing Bible study materials, ensuring that communities everywhere can engage with faith within walkable distance.
Since its inception, the organization has constructed over 12,000 churches, significantly expanding its outreach and ability to support Christian communities in 106 countries.
Case Overview
With over 279 active Indigenous partnerships worldwide and more than 1000 open projects each year, the organization faced significant challenges in effectively managing these endeavors. The team needed to ensure operational efficiency, transparency, and project success across various regions.
A unified web application was built with a simple UI/UX design to facilitate ease of use across departments. The cloud-hosted tool focused on automating processes and facilitating paperless business workflow.
CHALLENGES
Roadblocks Faced In The Existing Systems
Difficulty in managing extensive dashboards with huge data
Delays in fetching reports on projects requiring funding
Scattered data and lost information on donors
Dependency on siloed applications & Excel Sheets
Need for real-time access to aggregated data
SOLUTION
Fingent’s Approach - A Unified Platform Promoting Centralized Management
Fingent proposed a unified web application that focused on automating processes and facilitating paperless business workflow. The unified ecosystem strategized seamless communication and coordination among partners, easy reporting, and centralized management.
Harmonized business process promoting centralized management
Connected systems to allow easy accounting and donation management
Reporting & dashboards enabling project visibility and intelligent decision-making
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BENEFITS
Making an Impact on Client Success
Fingent’s customized web application transformed the organization’s operations, especially project management capabilities, with enhanced efficiency, transparency, and intelligent decision-making. Fingent’s integrated solution enabled the client to harness a streamlined approach to manage their operations, foster deeper engagement with partners, and drive impactful results across their global initiatives, aligning their organizational growth with their mission to serve Indigenous communities worldwide.
Unified platform for centralized management
Enhanced project visibility with access to real-time data and updates
Easy data management with a single repository
Strengthened partnerships with elevated coordination and trust
Streamlined collaborations
Easy and unified reporting
Intuitive UI/UX
Enhanced operational visibility
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Standardizing International Operations with SAP S/4HANA Implementation & Rollout
Challenges:
Standardize international operations with one global SAP ERP. Get more operational visibility and real-time updates.
Industry
Manufacturing
Solutions:
SAP S/4HANA Implementation & Roll Out for the client’s production plants in China
Results:
Unified business processes, improved business visibility, reduced maintenance costs, and flexibility to implement new technologies.
Locations:
About the Client
AGP Group is a leading high-tech glazing manufacturer with a rich history that began in Berlin, Germany. Today, the company is at the forefront of driving value-added solutions, from addressing security-related needs for civilian to military applications.
AGP Group is a manufacturer and a visionary dedicated to enabling a cleaner, safer, and smarter world. Their bespoke high-tech glazing solutions are shaping the future of vehicle mobility, paving the way for innovation and progress.
Case Overview
AGP Group operates manufacturing plants and tech innovation centers globally, with commercial offices in 20 countries. To maintain standardized quality, they aim to streamline operations across all facilities into one global SAP ERP. However, this was challenging with their China plants still running on different systems.
The company sought an experienced and reliable SAP service provider to help align their China Plant operational structures with the rest of their production plants through SAP S/4HANA Migration.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to run all operational units and plants in one ecosystem
Lack of operational transparency
Inability to access real-time data
Data duplication & redundancy
Lack of Centralized and streamlined management
SOLUTION
Fingent’s Approach - SAP S/4HANA Implementation & Rollout
Fingent proposed rolling out the implementation with a preceding standard project instead of a ready-model solution. This would help the team ensure that the proposed SAP solution:
Complemented the ecosystem of AGP’s other manufacturing plants
Aligned with the brand's process models, and
Adapted to China’s localized processes and compliances.
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BENEFITS
Making an Impact on Client Success
The SAP S/4HANA implementation standardized processes with business units in different regions, significantly improving operational efficiency and cost savings within the production plants. Some significant operational improvements were reduced data redundancy, greater visibility, improved strategic decisions, and real-time performance monitoring. The transformation positioned the company for future growth by enabling seamless integration of modern technological solutions.
Unified business processes and streamlined reporting
Minimized data duplication and reduced data redundancy
Enhanced performance visibility with access to real-time data and updates
More flexible to new technology & innovations
Strategic decision-making
Centralized management
Single system
configuration
Easy identification of
improvement areas
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Custom Software Solutions Powering End-to-end Operational Efficiency
Challenges:
Adapting to rapid industry growth, navigating economic and cultural shifts, refining digital adoption strategies
Industry
Lifestyle
Solutions:
Feature-rich, tailored web and mobile application for effective management of end-to-end operations
Results:
Significantly improved business operations and widened their customer reach
Locations:
AUS
About the Client
The client operates a SaaS platform in the beauty and cosmetics industry in Australia and New Zealand. They are experiencing rapid growth but were challenged by economic, cultural, and technological changes.
To remain competitive, the client partnered with Fingent to transition to a more resilient and integrated system. This shift aims to enhance operational efficiency and transparency, ensuring the client adapts swiftly and stays relevant in the evolving market landscape.
Case Overview
The client sought a more robust and cohesive system to boost operational efficiency and transparency. Their strategic vision included expanding their client base through impactful services, easy communication, and effective marketing.
Fingent proposed three custom web applications designed to empower admins, partners, and end-users, ensuring effective management of end-to-end operations.
CHALLENGES
Roadblocks Faced in the Existing System
Synchronizing workflows to achieve optimal business efficiency
Expanding the client base through impactful services
Effective marketing strategies to improve branding
Gaining a competitive edge within an accelerated timeframe
Digitizing with modern technologies and automating operations
SOLUTION
Fingent's Approach: Custom Software Solutions
Fingent proposed three feature-rich tailored web applications. These applications were designed to empower client admins, partners, and end-users and facilitate the effective management of end-to-end operations.
Custom web and mobile applications were built for the partners to ease their business and service portfolio management.
A custom web application was built for the client admin group to empower them with improved transparency and greater control.
Custom web and mobile applications were built for the end customers to help them better connect with the services.
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BENEFITS
Making an Impact on Client Success
Fingent's agile methodology provided a clear path to successful project implementation for the client. This approach powered enhanced performance capabilities and a competitive edge with a user-friendly design. By integrating smart technologies like automation, the custom-built software improved operational efficiency and personalized customer communication, foster a collaborative ecosystem.
Enhanced operational efficiency and performance.
Seamless integration for better teamwork and transparency.
Strategic technology adoption to stay ahead in the market.
Continuous maintenance and scaling of applications to meet evolving needs.
Transparent
operations
Boosted
performance
capabilities
Wider customer
reach
Personalized Customer
Communication
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A Roadmap To Sustainable & Profitable Retail Business with 3D Commerce
Challenges:
Improve online customer engagement, streamline sales process, and integration with shopping platforms
Industry
Retail eCommerce
Solutions:
Custom web application integrating 2D and 3D product configurators and seamless third-party shopping site integration.
Results:
Easy product customization, streamlined sales process, and reduced textile printing errors.
Location:
US
About the Client
The client, originally specializing in wood-carved gifts and decorative accessories, became a prominent player in retail and custom printing. With a focus on adapting to market trends and customer preferences, they expanded into ecommerce, maintaining strong sales year-round.
To remain competitive, the client partnered with Fingent to sustain its competitive edge in eCommerce while effectively meeting evolving consumer demands.
Case Overview
Transitioning towards sustainable practices, the client aimed to excel in on-demand textile printing, requiring innovative solutions to enhance customer engagement.
Fingent empowered the client by developing a custom technology solution. This included implementing advanced features such as interactive product design using 2D and 3D models, seamless integration with ecommerce platforms, and optimizing their operational efficiency in textile printing.
CHALLENGES
Roadblocks Faced in the Existing System
Enhancing online customer engagement amid evolving digital landscapes
Simplifying sales processes for store owners through streamlined workflows
Facilitating easy product customization and design options
Seamless integration with diverse shopping platforms for enhanced accessibility
Improving sustainability and reducing wastage
SOLUTION
Fingent's Solution: Custom Web Application
Tailored web application that implements 2D and 3D models for product design
Integration capabilities with third-party shopping sites like Shopify and Etsy
Product customization with 2D and 3D configurators
Streamline end-to-end on-demand textile printing process
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BENEFITS
Making an Impact on Client Success
In today's competitive market, customers demand the ability to design and customize their products. To meet this demand, Fingent developed a custom web application that empowers users with advanced design tools and seamless integrations, revolutionizing the customer experience and driving business growth.
Enables customers to design and customize products, increasing traction and broadening the customer base.
Lowered costs by minimizing errors and optimizing the design-to-production process.
Improved accuracy in product design, thereby reducing printing errors.
Easy integration with shopping platforms like Etsy and Shopify, facilitating small-scale store owners in offering unique, customized products.
Cost-effective product customization
Reduced manufacturing cost
Reduced textile printing errors
Personalized shopping experience
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