SAP IRPA (Intelligent Robotic Process Automation) enables businesses to hyper automate their mundane processes to achieve process excellence, improve operational efficiency, and augment human intelligence.
How businesses can successfully attain hyperautomation with SAP IRPA
The concept of hyperautomation has created a buzz across the business landscape. As more and more businesses turn to hyperautomation as a solution and adopt RPA, you must be eager to know what it is and if you need to implement it in your business. RPA, IRPA, SAP IRPA … It can get a little confusing, so this blog will aim to decode all this for you and help you on your journey to hyperautomation. We have compiled a list of advantages of embracing hyperautomation with SAP IRPA along with industry use cases for your benefit.
What is IRPA?
IRPA (Intelligent Robotic Process Automation) refers to software programs that can be easily programmed to perform repetitive, tedious, or mundane tasks. One typical example is data manipulation, such as filling in forms, updating spreadsheets, and more. SAP Intelligent Robotic Process Automation powers this automation through SAP’s Business Technology Platform.
Advantages of SAP IRPA
By 2020, 53% of enterprises have already started their RPA journey. Interestingly, according to Grand View Research 2020-2027, the RPA market size is expected to reach USD 25.56 billion by 2027. However, just RPA is not enough. Gartner puts it this way: “Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes. Gartner calls this hyperautomation.”
It is a clear sign that starting your hyperautomation journey is worth all the effort. Thankfully, hyperautomation with SAP IRPA brings together multiple components that stimulate the ability to automate work.
SAP IRPA: Accelerating the hyperautomation journey of businesses
Here’s how SAP IRPA helps enterprises with hyperautomation:
1. Automate interface monitoring
The application interface helps complete all transactions on any given day. However, the feedback from a transaction failure may not be apparent immediately. Users tend to realize transaction failures only when they check the interface. Checking the interface to ensure that there are no transaction failures is a repetitive and mundane task. Automating this task can save a great deal of time lost in checking for an error within the system. Hyperautomation with SAP IRPA can be used to automate interface monitoring.
2. Source-to-pay (s2p) and procure-to-pay (p2p)
Procure-to-pay involves extracting invoice and payment data from multiple systems such as ERP (enterprise resource planning), supplier email, CRM, banks, vendors, and so on. However, not all these systems provide easy integration methods. There will be some form of repetitive tasks on the part of an employee. Thankfully, this is one area SAP IRPA can be an enabler. Hyperautomation with SAP IRPA can fill integration gaps. Since SAP IRPA bots work on the front-end, automating integrations is made easy.
Companies receive information from various sources like invoices, estimates, and quotes. It is crucial to extract the data from these forms and validate them. Hyperautomation with SAP IRPA automates the entire process of procure-to-pay. This will ensure that you are following procurement’s best practices and that there is a single source of truth for all transactions.
SAP IRPA Case Study: Villeroy & Boch
Villeroy & Boch was initially set up as a pottery company in 1748. Currently, it operates internationally, which requires impeccable operational efficiency and seamless workflow across all business functions. Villeroy & Boch thus decided to embark on their hyperautomation journey with SAP IRPA. They chose to rapidly automate simple, mundane tasks such as responding to starred email queries using SAP IRPA. This paved the way to create a fully automated invoice error handling process. IRPA bots increased the efficiency of the workflow while freeing their employees to focus on strategic tasks. SAP IRPA also enabled the organization to assist their wholesale customers in improving Villeroy & Boch’s top line.
3. Purchase order follow-up
A company will have to follow-up on purchase orders sent to their vendors, and the business has to make numerous follow-ups. However, the process of each purchase order remains the same, and it can be very costly. Companies can make their follow-up system much more efficient by embarking on a hyperautomation journey with SAP IRPA. An SAP IRPA bot can be programmed to hunt down and categorize these disparate points into a single report, saving a lot of time and precious resources for the company.
4. Improve user experience
Businesses that see lasting organizational change prefer to start small and eventually progress to change their organization’s entire culture. SAP IRPA can provide a great foundation to begin the hyperautomation journey. It allows you to transform one department or process at a time and then pick momentum. Such gradual momentum will have a positive impact, and your staff will be more inclined to embrace hyperautomation. Such implementation enables businesses to begin their hyperautomation journey with a small budget and in less time.
Here is an example:
Hewlett Packard Enterprise (HPE) was able to do more with less and efficiently remove costly and ineffective work processes with SAP IRPA. The company achieved proof of concept in just 55 days and deployed the full portfolio in as little as four weeks.
5. Customer relationship management
Level 1 of the customer contact desk processes a high volume of simple repetitive tasks. When a customer approaches a company with a query or complaint, a customer rep will have to perform the necessary actions by switching between various systems and applications before answering the customer. This has several disadvantages. Besides, this tedious search process may increase customer dissatisfaction. SAP IRPA can help avoid this as you can deploy intelligent RPA bots to manage repetitive tasks.
6. Data consistency monitoring
Most manufacturing companies rely heavily on live production data to make slight adjustments. Inconsistent data can lead to malfunctions across the company’s processes. At the same time, tracing data inconsistency is a mammoth task. However, it is a necessity to find the inconsistency and fix it. With SAP IRPA, a business can schedule automation to handle most of these issues. It can help collect and export the data stream details periodically. This will help in highlighting anomalies before they break the system.
Are you ready to hyper automate?
Is your company ready to set about the journey of hyperautomation with SAP IRPA? Let’s find out together. Fingent works with clients across the globe, helping them understand and implement SAP IRPA in their business. Our experts understand the nuances of different industries and will help you on your journey to success with SAP IRPA.
Leveraging SAP solutions with a Silver Partner of SAP will help you realize the full potential of SAP IRPA hyperautomation. Fingent offers custom implementation and migration services to SAP and can help you move quickly and make the best use of this technology NOW when you need it the most. Let’s get talking.
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Is it a good time to look toward the future while the world is in the thick of the COVID-19 crisis?
Yes, it is!
Irrevocably, the pandemic has impacted business priorities in far-reaching ways. This global crisis has pushed businesses to pivot on a dime as they respond to changing factors such as customer needs, market, and new priorities. Even companies that were slow to adopt automation have begun leveraging powerhouse processes like Intelligent Robotic Process Automation (IRPA).
Organizations are now using Intelligent RPA to provide faster service to customers, revamp operations for distributing work, and reduce costs during this economic turmoil. Most enterprises are embarking on their automation journey with SAP IRPA. This piece shortlists seven reasons how global IRPA from SAP can enhance business performance and productivity.
What is SAP IRPA?
The SAP IRPA suite is an end-to-end cloud solution of automation tools. The work on IRPA technology began in early 2018. Within two years, SAP managed to become a relevant global RPA player. SAP IRPA provides better integration into the SAP application stack. It uses intelligent bots to automate repetitive manual processes. What makes SAP Intelligent RPA is that it helps businesses stay relevant by providing insights that empower them to make the right decisions.
7 ways SAP IRPA can enhance the performance and productivity of your business
1. Easy integration with SAP applications
Usually, employees will have to spend a lot of time moving from one application to another. This is where intelligent bots come in and address one of the biggest pain-points of employees. It allows them to execute processes over multiple systems, multiple software, and multiple cloud solutions. This way, employees enjoy the ease of data transfer while still accessing numerous applications quickly. Such easy integration improves speed and efficiency while reducing costs.
2. Purchase order follow-up
It is the responsibility of the company to follow-up on a purchase order. This may mean that the business will have to follow-up on numerous occasions, right from the issuance of the purchase order to receipt of goods. However, this does not mean that the process keeps changing with each purchase order. A single SAP report is not capable of addressing all these follow-ups. A user will have to rely on various reports.
SAP IRPA implementation enables a user to quickly generate daily reports on all open purchase orders. By implementing the SAP IRPA tool, a business could make its follow-up system much more efficient. It allows business users to pay attention only to a few cases while the rest could be handled by the SAP IRPA tool.
3. Supplier evaluation
Keeping track of suppliers’ information helps the purchasing department negotiate the best rates. It can also help ensure the timely delivery of material and services. A supplier evaluation could include parameters such as price and delivery of the materials or services, goods receipt, invoice verification, quality, and price changes.
The reports must be run to get the relevant data. Implementing SAP IRPA can help business users export the data to multiple Excel sheets, and run compares to create one report that can then be published weekly. This way, a business will have error-free, real-time data that helps them with the supplier selection process.
4. Workflow monitoring
In every business, transactions happen daily, and workflow failures are common. However, at a crucial time, workflow failures can affect crucial business processes. It would require a workflow support team to run data fixes and restart the workflow.
With SAP IRPA, you can quickly identify the issue and fix it. This process does not require a support ticket, and you can do it regularly. It takes the load off the workflow consultants as they need to be involved only for issues that require code changing.
5. Cost optimization
SAP IRPA can create cost savings by enabling 24/7/365 execution at a fraction of human equivalents’ cost. Using robotic technology proves to be cost-effective and helps businesses cut down operational costs.
The likelihood of human error is higher in routine manual tasks. SAP IRPA can help improve that while saving costs by eliminating the need to repeat a job. This translates into reducing costs incurred by human-error.
6. Maximize business process performance
Bots can learn patterns without explicit training. This capability helps in identifying structured and unstructured data and takes necessary actions automatically. These self-learning bots maximize business process performance.
SAP IRPA can deliver bots that provide human-like interactions with customers. By automating repetitive business processes that need human intervention, digital assistants improve user productivity and efficiency.
7. Interface monitoring
While interfaces help in numerous transactions, they also encounter many failures. Sadly, most users are unaware of an interface failure unless they identify a failed business transaction. This may force a business to depend on support teams to identify and fix the problem to ensure that the business transaction can be completed on time.
However, identifying the problem is a tedious and complicated task that takes a considerable amount of time. Typically, an organization starts monitoring its interface only when a business user realizes that his/her business transaction failed.
A better approach would be to implement SAP IRPA to program interface monitoring that can be done daily. This allows the support team to focus on solving issues before a support ticket is raised.
Why is it essential to choose SAP IRPA now?
Before COVID-19, RPA has played a vital role in delivering digital transformation, driving-up productivity, improving work capacity, and augmenting overall worker satisfaction. During the COVID-19 crisis, RPA enabled businesses to take urgent action to reduce the pandemic’s negative impacts. This allowed companies to turn resources around to ensure business continuity. Moving forward, SAP IRPA will facilitate business continuity and future growth of organizations as they emerge from the current economic downturn.
If you haven’t yet enabled SAP IRPA powerhouse, it’s high time you did! Give us a call and let us help you get on-board ASAP.