Customized CRM Solution for Reshaping Experiential Marketing

Challenges:

Reliance on disparate systems, lack of automation, limited process efficiency, ineffective data management

Industry

Marketing

Solutions:

Implemented a customized CRM solution and a project management tool tailored to their unique workflow

Results:

Achieved significant improvements in overall efficiency, enhanced business visibility, real-time tracking capabilities, and improved interdepartmental collaboration

Location:

US

About the Client

Impact XM is a distinguished experiential marketing agency based in the US with over 50 years of industry expertise. Specializing in strategically driven and creatively focused marketing solutions, they enable both B2B and B2C companies to make a significant impact in the market through intuitive and engaging events, meetings, conferences, exhibits, and more.

In response to rapid market changes and organizational dynamics, Impact XM sought a capable technology partner to implement cutting-edge solutions to enhance operational effectiveness and meet evolving market demands.

Case Overview

Impact XM faced significant operational challenges following a merger, managing disparate project systems and accounting platforms through a complex integration. This limited their operational efficiency and growth potential.

Fingent recommended a customized CRM solution and a project management tool designed specifically to meet Impact XM's distinct needs. By automating critical tasks, enhancing collaboration, and optimizing technology utilization, the solution empowered the company’s performance and operational agility.

CHALLENGES

Roadblocks Faced in the Existing System

Operating with complex and highly fragmented departments that relied on disparate systems.

Reliance on Zoho CRM, with integration issues in handling multiple currencies.

Lack of automation across systems and process redundancy within workflows.

Increased overhead costs due to operational inefficiencies.

Technology scalability limitations.

SOLUTION

Fingent's Approach: Customized CRM Solution

Customized CRM Solution tailored to Impact XM's specific workflow requirements

Bespoke Project Management Tool designed for seamless integration with existing Microsoft tools

Integration of Microsoft tools for unified business process management

Minimization of maintenance costs through a consolidated and integrated platform

Automation of critical tasks to enhance operational efficiency

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BENEFITS

Making an Impact on Client Success

Fingent played a pivotal role in transforming Impact XM's operational landscape by delivering a tailored, integrated software solution. By addressing the complexities of their disparate systems and enhancing overall efficiency, Fingent enabled Impact XM to leverage cutting-edge technologies effectively. This custom platform not only streamlined their business processes but also fostered enhanced collaboration, real-time tracking, and data management capabilities.

Enhanced capabilities and decision-making through an integrated platform

Improved technology utilization and reduction in maintenance costs

Elimination of system inefficiencies and enhancement of application effectiveness

Seamless integration with existing Microsoft systems for hassle-free transition

Minimized manual efforts, errors, and time wastage for increased productivity

Centralized data management

Real-time tracking capabilities

Reduction in maintenance costs

Minimized manual efforts and errors

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        MUSA: Fingent’s AI-powered Virtual Assistant Helps Employees With HR & DevOps Queries

        Challenges:

        The HR team struggled with excessive routine tasks, limiting time for strategic activities, leading to frustration, inefficiency, and low morale.

        Industry

        IT

        Solutions:

        Developed a multi-utility smart assistant (MUSA), an AI-powered virtual assistant integrated with Fingent Hub

        Results:

        Quick responses to HR queries, automated routine tasks, reduced workloads, and enhanced support for remote employees.

        Location:

        US

        About the Client

        At Fingent, the PeopleOps (HR) team plays a pivotal role in fostering a people-centric, high-performance culture essential to the company's mission. As Fingent expands, the HR team has experienced rising demands from both new and long-serving employees.

        To meet these challenges effectively, Fingent embraced innovation by leveraging AI to enhance HR service delivery, reduce workload pressures, and uphold high morale and operational efficiency.

        Case Overview

        Faced with the sudden shift to remote work, Fingent's HR team encountered challenges in delivering timely assistance to employees while managing increased responsibilities like monitoring health and wellness during the pandemic.

        In response, Fingent developed Multi Utility Smart Assistant (MUSA), an AI-powered HR chatbot. MUSA effectively addresses common HR and IT inquiries, enhancing operational efficiency and employee support.

        CHALLENGES

        Roadblocks Faced in the Existing System

        Time Management

        Balancing urgent employee needs with routine tasks like leave inquiries.

        Limited Resources

        Handling a large employee base with a small HR team, reducing capacity for individual attention and support.

        Strategic Focus

        Difficulty prioritizing strategic initiatives like growth planning and employee engagement.

        Communication Barriers

        Overcoming challenges in virtual communication, affecting engagement, clarity, and morale.

        Health and Wellness Monitoring

        Ensuring employee well-being during a pandemic, including mental health support and emergency aid coordination.

        SOLUTION

        Fingent's Solution: MUSA, Fingent’s AI-powered Virtual Assistant

        AI-Powered Virtual Assistant: Developed an HR chatbot named MUSA (Multi Utility Smart Assistant) using Artificial Intelligence.

        Continuous Learning : MUSA undergoes rigorous training to expand its capabilities in handling various HR and IT-related inquiries.

        Enhanced Employee Support: Provides instant responses to common queries regarding leaves, company policies, IT issues, reimbursements, and more.

        Integration with Internal Systems: Integrated MUSA with Fingent Hub, the internal employee management system, to streamline access to HR and IT DevOps information.

        Specialized Modules: Includes dedicated modules for PeopleOps and DevOps, ensuring comprehensive support for HR and IT issues respectively.

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        SOLUTION BENEFITS

        Making an Impact on Client Success

        Fingent's AI-powered virtual assistant, MUSA, has revolutionized how the company's HR team supports its workforce, particularly amidst widespread remote work arrangements. By automating responses to common inquiries and streamlining HR processes, MUSA has significantly reduced response times and alleviated the team's workload.

        MUSA enables instant responses to common HR queries, enhancing efficiency and reducing wait times for employees.

        Automates routine tasks and FAQs, freeing HR team members to focus on strategic and complex issues.

        Handles a large volume of inquiries efficiently without a proportional increase in HR staff.

        Facilitates flawless support for employees working from home or remote locations, ensuring continuity in HR services.

        Increased employee satisfaction by providing quick, reliable, and accessible HR support anytime, anywhere.

        Improved Response Time

        Reduction in Workload

        Support for Remote Workforce

        Scalability

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              Custom Web & Mobile App for Working Professionals & Hospitality Entrepreneurs

              Challenges:

              The organization urgently needed to deploy technology to streamline processes, facilitate easy collaboration, and enhance overall efficiency.

              Industry

              Hospitality

              Solutions:

              A user-friendly role-based web and mobile app for professionals, partners, and Priceless Places to operate through dedicated portals.

              Results:

              A feature-rich, budget-friendly platform for Priceless Places, ensuring smooth integration and continuous collaboration.

              Location:

              Netherlands

              About the Client

              Priceless Places connects working professionals with hospitality entrepreneurs in the Netherlands, offering flex-workplaces, meeting rooms, and exceptional hospitality at competitive rates. Their service improves occupancy for hospitality partners, especially during off-peak hours, while providing professionals with innovative and enriched working environments.

              However, ensuring enhanced benefits for both customers and partners proved challenging with traditional methodologies. Seeking to streamline processes, enhance collaboration, and boost efficiency, Priceless Places partnered with Fingent to implement the right and affordable software solutions.

              Case Overview

              Priceless Places encountered hurdles in enhancing benefits for customers and hospitality partners using traditional methods. They required flawless, responsive applications ensuring customers could easily adapt to the new ecosystem.

              Fingent addressed these challenges by developing a custom web and mobile application suited to Priceless Places' specific needs. This solution included a simple, role-based design that enabled smooth operation for working professionals, hospitality partners, and Priceless Places through distinct portals.

              CHALLENGES

              Roadblocks Faced in the Existing System

              Ensuring unique benefits and effective services for both customers and hospitality partners.

              Prioritizing comfort and ease for customers while providing flexibility to hospitality partners.

              Struggling with traditional working methodologies to enhance benefits for both parties.

              Facilitating easy collaboration and improving efficiency.

              Recognizing the need to deploy technology for streamlined processes.

              SOLUTION

              Fingent's Approach: Custom Web and Mobile Application

              Role-based Design: Separate portals for working professionals, hospitality partners, and Priceless Places.

              Instant notifications on bookings, cancellations, and space availability.

              Centralized dashboard for managing bookings, staff, payments, sales, marketing, and subscriptions.

              Warning panel for managing critical situations like room removal, payment changes, missed payments, etc.

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              SOLUTION BENEFITS

              Making an Impact on Client Success

              Fingent developed a versatile platform for Priceless Places, encompassing both web and mobile applications. This solution streamlined booking processes, enhanced customer engagement, and empowered Priceless Places with centralized management capabilities. As a result, Priceless Places significantly expanded its market reach, improved occupancy rates, and positioned itself for substantial growth opportunities in the hospitality sector.

              Developed a platform compatible with both web and mobile.

              Ensured a smooth transition and ongoing support for Priceless Places, partners, and customers.

              Simplified navigation and user-friendly design improved customer engagement and interaction.

              Equipped Priceless Places with advanced technologies to pursue growth and seize opportunities in the market.

              Enabled ease of booking workspaces via web and mobile platforms, expanding market reach.

              Feature-Rich Platform

              Centralized Management

              Empowered Growth

              Enhanced Occupancy Rate

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                    B2B E-commerce Platform for Procuring Healthcare Equipment and Consumables

                    Challenges:

                    Rising costs and inefficiencies due to non-digital procurement channels, along with error-prone, time-consuming coordination between manufacturers and dealers.

                    Industry

                    E-commerce

                    Solutions:

                    Created an advanced B2B e-commerce platform, Kogland, for healthcare procurement.

                    Results:

                    Streamlining healthcare procurement, achieving pricing standardization, reducing middlemen involvement, and simplifying processes for healthcare organizations.

                    Location:

                    India

                    About the Client

                    Kogland stands as a premier B2B e-commerce marketplace focused on streamlining healthcare procurement for hospitals and clinics. They aim to disrupt the traditional procurement process by helping healthcare providers procure quality products from trusted manufacturers and vendors.

                    Fingent developed a robust e-commerce platform tailored to a wide array of B2B functionalities. This platform empowers Kogland to enhance efficiency, reliability, and accessibility in healthcare procurement.

                    Case Overview

                    A team of medical and technology experts recognized critical challenges in healthcare procurement, including hidden costs and supplier preference variability. They sought to simplify the procurement process by reducing intermediary commissions and addressing corruption risks.

                    With Fingent's support, they launched a specialized e-commerce platform for B2B medical procurement. This platform enhances efficiency, transparency, and cost-effectiveness, ensuring reliable access to quality medical supplies.

                    CHALLENGES

                    Roadblocks Faced in the Existing System

                    Non-digital procurement channels escalated acquisition costs.

                    The need to streamline the procurement process was evident.

                    Invisible costs such as inventory holding and distribution expenses were prevalent.

                    Supplier preferences led to drastic cost variations.

                    The traditional medical supplies procurement model involved multiple intermediaries.

                    The risk of corruption in the healthcare procurement process remained a concern.

                    SOLUTION

                    Fingent's Approach: B2B E-commerce Platform

                    To address challenges such as the middlemen's influence and achieve pricing standardization, Kogland was developed as a B2B e-commerce marketplace, aimed at streamlining medical procurement for healthcare organizations.

                    Implemented a single dashboard for managing orders, shipping, and payments.

                    Facilitated a hassle-free procurement process for healthcare organizations.

                    Established an online marketplace featuring quality products from trusted vendors.

                    Validated every manufacturer and vendor through rigorous clearance verifications.

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                    SOLUTION BENEFITS

                    Making an Impact on Client Success

                    Fingent developed a robust platform, Kogland, to revolutionize medical procurement. This B2B e-commerce marketplace simplifies the purchasing process for healthcare organizations, offering transparent payments, stress-free returns, and refunds, secure payment gateways, exclusive vendor engagement, and an automated shipping process.

                    Transparent payments with no hidden costs

                    Hassle-free returns and refunds

                    Secure payment gateways for timely transactions

                    Exclusive vendor engagement opportunities

                    Automated shipping processes

                    Large subscription base

                    Secured payment gateways

                    Increased branding reach

                    Reduced inventory costs

                    Smarter reporting

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                          AI & ML Claims Management Solution for Cutting
                          Average Case Settlement time

                          Challenges:

                          Lengthy procedures, varying data formats, strenuous manual efforts, prone to human errors, and changing regulations.

                          Industry

                          Legal

                          Solutions:

                          Ambit, a light-touch workers' compensation solution that leverages AI and machine learning

                          Results:

                          50% decrease in average total claim costs, claim cycle time, associated personnel costs

                          Location:

                          US

                          About the Client

                          Sapra & Navarra, co-founded by Albert Navarra and Ambika Sapra, is a leading franchise legal firm in California specializing in Workers’ Compensation Law. They are dedicated to representing self-insured employers, carriers, third-party administrators, and captive employers.

                          In 2011, Sapra & Navarra developed a revolutionary litigation strategy called "Breaking The Habit," designed to streamline complex, expensive, and time-consuming claim processes. They envisioned augmenting their strategy with AI to optimize their process, improve services, and enhance client experience.

                          Case Overview

                          Sapra & Navarra developed a litigation strategy called "Breaking The Habit" to streamline claim processes and reduce case settlement times. Despite its potential, the strategy faced inefficiencies due to manual processes in document segregation, data retrieval, and analysis.

                          Recognizing these limitations, Sapra & Navarra identified an opportunity to automate repetitive legal tasks using AI technology. Fingent developed a custom-built AI machine learning software that solved litigation challenges and complexities.

                          CHALLENGES

                          Roadblocks Faced in the Existing System

                          Lengthy Settlement Time

                          Typical compensation claims took up to three years for case settlements.

                          High Costs

                          Average settlement costs were around $85,000 per case, impacting business owners and carriers.

                          Manual Data Processing

                          Manual processes in document segregation, data retrieval, and analysis reduced efficiency.

                          Large Volumes of Data

                          Workers’ compensation claims often contain hundreds of pages of unstructured content.

                          False Claims

                          Identifying false claims early could significantly reduce costs and effort but was challenging with existing methods.

                          SOLUTION

                          Fingent's Light-touch AI Solution

                          Ambit: A light-touch workers’ compensation solution integrated with AI, to streamline claim procedures.

                          Automation: Leveraging AI to automate repetitive and rote legal tasks such as e-discovery and document review.

                          Character Recognition and Computer Vision: Utilizing AI techniques for reading and understanding case files.

                          Document Identification: Automating the process of finding and identifying relevant documents.

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                          SOLUTION BENEFITS

                          Making an Impact on Client Success

                          Sapra & Navarra's partnership with Fingent has yielded transformative benefits for their innovative approach to workers’ compensation law. This partnership has not only optimized claim processing efficiency but also enhanced client satisfaction and operational effectiveness across the legal industry.

                          Reduced settlement time and costs

                          Decrease average total claim costs, claim cycle time, and associated personnel costs.

                          Minimizing errors by automating complex data analysis.

                          Easy and quick segregation of documents.

                          Settlement time
                          reduced to 1-2 days

                          Costs reduced
                          to $15,000

                          50% decrease in
                          average total claim costs

                          Reduced Human Errors

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                                Odoo ERP Integration With a Leading B2B e-Commerce Healthcare Procurement Platform

                                Challenges:

                                Data silos, supply chain delays, financial disorder, and inefficient customer service.

                                Industry

                                E-commerce

                                Solutions:

                                Integrated Odoo ERP with Kogland's Magento-based B2B e-commerce platform.

                                Results:

                                Streamlined processes, enhanced data integrity, and efficient management capabilities across their business operations.

                                Location:

                                India

                                About the Client

                                Kogland is a prominent B2B e-commerce marketplace dedicated to streamlining healthcare procurement. Specializing in medical consumables and equipment, they offer healthcare providers a platform to procure quality products from trusted manufacturers and vendors.

                                Their integrated dashboard simplifies order management, shipping, and payments, ensuring hassle-free procurement with a wide array of brands and high-quality offerings.

                                Case Overview

                                Kogland faced challenges with fragmented data management using Excel, leading to silos, supply chain delays, and inefficient customer service.

                                Fingent integrated Odoo ERP, replacing Excel with a centralized system that streamlined operations, improved data visibility, and empowered service agents with quick access to customer information.

                                CHALLENGES

                                Roadblocks Faced in the Existing System

                                Data silos due to Excel spreadsheets managing purchases, sales, inventory, and stock value.

                                Error-prone and inefficient coordination between device/drug manufacturers and dealers, leading to supply chain delays.

                                Financial disorders, inefficient customer data tracking, and communication challenges affect decision-making.

                                SOLUTION

                                Fingent's Approach: Odoo ERP Integration

                                Fingent, as an Official Partner of Odoo, facilitated the seamless integration of Odoo ERP into Kogland's system. Leveraging Magento's robust APIs, tailored for ERP integration and innovative features in e-commerce websites, Kogland now efficiently manages order processing, purchase operations, and inventory management through Odoo on their Magento-based B2B e-commerce platform.

                                Want to explore our client's full story?

                                SOLUTION BENEFITS

                                Making an Impact on Client Success

                                Fingent played a pivotal role in transforming Kogland's operations by integrating Odoo ERP with their Magento-based B2B e-commerce platform. This integration streamlined processes, enhanced data integrity, and empowered Kogland with advanced insights and efficient management capabilities across their business operations.

                                Eliminating duplicate data and ensuring data integrity

                                Generation of timely and useful reports and analytics

                                Single centralized location for real-time data updates and improved communication

                                Insights for planning, budgeting, forecasting, and financial reporting

                                Simplifies regular inventory monitoring and tracking of consignments

                                Single Centralized Location

                                Efficient Inventory

                                Reports and Analytics

                                Minimized Risk

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                                      Custom Program Management Software for International Automotive Oversight Bureau

                                      Challenges:

                                      Managing multiple projects, tight deadlines across 10-12 areas, task oversight risks, and lacking technology for business visibility.

                                      Industry

                                      Utilities

                                      Solutions:

                                      Created a custom program management solution, enhancing workflow organization, meeting management visibility, and tightening security.

                                      Results:

                                      Easy scheduling, improved stakeholder engagement, and comprehensive management visibility.

                                      Location:

                                      US

                                      About the Client

                                      The International Automotive Oversight Bureau (IAOB) is among the five global oversight offices under the governance of the International Automotive Task Force (IATF).

                                      Dedicated exclusively to Automotive Quality Management System oversight, IAOB collaborates with leading automotive manufacturers and trade associations within IATF to establish and uphold international quality standards.

                                      Case Overview

                                      IAOB struggled to manage multiple projects and meet tight deadlines across various operational areas, lacking integrated technology for streamlined workflows and enhanced management visibility.

                                      Fingent stepped in with a customized program management software solution, enabling efficient workflow organization, global meeting scheduling, and streamlining decision-making processes.

                                      CHALLENGES

                                      Roadblocks Faced in the Existing System

                                      Difficulty in managing and tracking multiple projects simultaneously

                                      Constantly overwhelmed with tight deadlines across 10-12 areas of work

                                      High risk of missing deadlines and critical tasks falling through the cracks

                                      Limited visibility for management across all operational areas

                                      Lack of technology for effective program management

                                      SOLUTION

                                      Fingent's Approach: Custom Management Software

                                      Developed custom program management software tailored to IAOB's needs

                                      Introduced robust tracking features and implemented a security firewall for data protection

                                      Implemented multi-factor authentication to enhance system security

                                      Centralized program management tool for accessing all necessary data

                                      Integrated with existing systems using APIs and alternative methods

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                                      SOLUTION BENEFITS

                                      Making an Impact on Client Success

                                      Fingent's tailored program management software solution has revolutionized operations for the IAOB, empowering them to streamline decision-making and enhance efficiency across their diverse initiatives. This transformation underscores Fingent's commitment to delivering innovative solutions that align with and elevate client workflows effectively.

                                      Highly customizable program management software

                                      Facilitated the creation of date polls across different regions and time zones

                                      Streamlined decision-making processes with tailored polling

                                      Enhanced management visibility and operational efficiency across all initiatives

                                      Integrate various systems and tools for centralized data management and enhanced collaboration.

                                      Quick Scheduling

                                      Comprehensive Management Visibility

                                      Improved Stakeholder Engagement

                                      Efficient Operations

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                                        Custom Program Management Software for International Automotive Oversight Bureau

                                        Challenges:

                                        Managing multiple projects, tight deadlines across 10-12 areas, task oversight risks, and lacking technology for business visibility.

                                        Industry

                                        Utilities

                                        Solutions:

                                        Created a custom program management solution, enhancing workflow organization, meeting management visibility, and tightening security.

                                        Results:

                                        Easy scheduling, improved stakeholder engagement, and comprehensive management visibility.

                                        Location:

                                        US

                                        About the Client

                                        The International Automotive Oversight Bureau (IAOB) is among the five global oversight offices under the governance of the International Automotive Task Force (IATF).

                                        Dedicated exclusively to Automotive Quality Management System oversight, IAOB collaborates with leading automotive manufacturers and trade associations within IATF to establish and uphold international quality standards.

                                        Case Overview

                                        IAOB struggled to manage multiple projects and meet tight deadlines across various operational areas, lacking integrated technology for streamlined workflows and enhanced management visibility.

                                        Fingent stepped in with a customized program management software solution, enabling efficient workflow organization, global meeting scheduling, and streamlining decision-making processes.

                                        CHALLENGES

                                        Roadblocks Faced in the Existing System

                                        Difficulty in managing and tracking multiple projects simultaneously

                                        Constantly overwhelmed with tight deadlines across 10-12 areas of work

                                        High risk of missing deadlines and critical tasks falling through the cracks

                                        Limited visibility for management across all operational areas

                                        Lack of technology for effective program management

                                        SOLUTION

                                        Fingent's Approach: Custom Management Software

                                        Developed custom program management software tailored to IAOB's needs

                                        Introduced robust tracking features and implemented a security firewall for data protection

                                        Implemented multi-factor authentication to enhance system security

                                        Centralized program management tool for accessing all necessary data

                                        Integrated with existing systems using APIs and alternative methods

                                        Want to explore our client's full story?

                                        SOLUTION BENEFITS

                                        Making an Impact on Client Success

                                        Fingent's tailored program management software solution has revolutionized operations for the IAOB, empowering them to streamline decision-making and enhance efficiency across their diverse initiatives. This transformation underscores Fingent's commitment to delivering innovative solutions that align with and elevate client workflows effectively.

                                        Highly customizable program management software

                                        Facilitated the creation of date polls across different regions and time zones

                                        Streamlined decision-making processes with tailored polling

                                        Enhanced management visibility and operational efficiency across all initiatives

                                        Integrate various systems and tools for centralized data management and enhanced collaboration.

                                        Quick Scheduling

                                        Comprehensive Management Visibility

                                        Improved Stakeholder Engagement

                                        Efficient Operations

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                                              Net Lease Trading Platform Development for a Modern Investment Brokerage Firm

                                              Challenges:

                                              Redefining net lease trading, adapting to the rising commercial real estate market demands, and embracing new technology trends

                                              Industry

                                              Real Estate

                                              Solutions:

                                              An integrated net lease trading platform offering advanced analytics and intuitive tools for commercial real estate stakeholders.

                                              Results:

                                              Easily manage 10,000+ listings, streamlined demonstration of listings, forecasted trends, and ROI metrics

                                              Location:

                                              US

                                              About the Client

                                              Our client is a New York-based investment brokerage firm specializing in net lease real estate and 1031 exchanges. They assist clients in buying and selling commercial real estate, providing essential metrics related to credit and timing for their 1031 exchange buyers.

                                              Their diverse clientele includes commercial real estate stakeholders, brokers, and individual investors, benefiting from their expertise in navigating complex transactions and maximizing investment returns.

                                              Case Overview

                                              In the Commercial Real Estate (CRE) market, prioritizing tenant and end-user preferences is crucial. As data generation and predictive analytics advanced, our client sought to embrace data-backed decision-making.

                                              Fingent partnered with the firm to develop an advanced net lease trading platform with user-friendly dashboards and intuitive 1031 exchange tools. This solution provided real-time visibility, market insights, and projected revenue analysis, enabling clients to make informed investment decisions.

                                              CHALLENGES

                                              Roadblocks Faced in the Existing System

                                              Use of two separate applications for listing properties and tracking, requiring integration for real-time visibility.

                                              Need for enhanced visibility into listing performance

                                              Difficulty in tracking 1031 exchanges, necessitating improved visibility and management

                                              Agents needed to efficiently navigate buyers towards high ROI listings

                                              SOLUTION

                                              Fingent's Approach: Integrated Net Lease Trading Platform

                                              Advanced Property Trading Platform: This platform provides insights into current market trends and comparative analytics to help users make informed decisions about commercial property transactions.

                                              Intuitive 1031 Exchange Dashboard: Supports sales and 1031 exchanges with user-friendly interfaces for employees and customers.

                                              Projected Revenue and Lease Analysis: Offers projected revenue charts and return-on-investment analysis, enabling stakeholders to assess future property performance.

                                              Customizable Analytics for Agents: Empowers agents to recommend properties that align with investor preferences, expectations, and financial goals.

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                                              SOLUTION BENEFITS

                                              Making an Impact on Client Success

                                              Fingent built an advanced net lease trading platform that upgraded the way the client managed their commercial real estate listings. This integrated solution provided real-time market insights, intuitive 1031 exchange tools, and robust analytics, empowering brokers and investors to make data-driven decisions, streamline offer management, and forecast property performance with greater accuracy.

                                              Over 10,000 listings are managed seamlessly through the new net lease trading platform.

                                              Brokers can easily demonstrate listings to prospective buyers or investors directly via the application.

                                              Users can place and manage offers on multiple listings and update them as needed.

                                              Investors are provided with dependable ROI metrics based on historical and current data, along with forecasted trends, saving time and reducing risk.

                                              Personalized property and seller dashboards

                                              The first 1031 online trading platform

                                              Revenue projection charts and financial summaries

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                                                    Custom VRS Application to Enable Seamless Communication for the Deaf Community

                                                    Challenges:

                                                    Overcome frequent crashes and instability in their desktop app, ensuring a stable platform for deaf users to make calls anytime.

                                                    Industry

                                                    Nonprofit

                                                    Solutions:

                                                    Developed a robust, native app for Windows and Mac, providing enhanced features and uninterrupted VRS connectivity for deaf users.

                                                    Results:

                                                    Empowered the deaf community to communicate effortlessly through calls without dependency, ensuring comprehensive accessibility and user independence.

                                                    Location:

                                                    Canada

                                                    About The Client

                                                    The client is a pioneering nonprofit telecommunications company committed to breaking down communication barriers faced by individuals with hearing loss.

                                                    Using Internet and mobile-based technologies, they provide real-time sign language interpretation during calls with the help of professional sign language interpreters. Their user-friendly portal provides free registration for those reliant on sign language, enabling them to make and receive calls independently.

                                                    Case Overview

                                                    The client’s Virtual Relay Service (VRS) application bridges communication barriers for registered users by connecting them with sign language interpreters. Originally, they relied on a wrapper app for desktops and laptops. However, it was prone to frequent crashes and performance issues, and they envisioned a more reliable native app for Windows and Mac.

                                                    Fingent addressed these challenges by developing a stable solution facilitating flawless communication in ASL or LSQ, empowering users with dependable access anytime, anywhere.

                                                    CHALLENGES

                                                    Roadblocks Faced in the Existing System

                                                    The existing desktop and laptop wrapper app was prone to frequent crashes and performance issues.

                                                    Bugs in the application adversely affected its stability and reliability.

                                                    Need for a stable platform to enable connectivity for deaf and hard-of-hearing individuals.

                                                    SOLUTION

                                                    Fingent's Approach: Native VRS Application

                                                    Developed a robust, stable application compatible with Windows and Mac for easy VRS connectivity.

                                                    Customized the app according to client specifications for optimal performance.

                                                    Utilize advanced tools for precise and efficient flight scheduling, minimizing delays.

                                                    Implemented a range of additional functions for enhanced user experience.

                                                    Ensured the app allowed registered users to make and receive calls uninterruptedly.

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                                                    SOLUTION BENEFITS

                                                    Making an Impact on Client Success

                                                    Fingent developed a robust, native Windows and Mac app to enhance VRS connectivity for deaf and hard-of-hearing users. This solution delivered flawless communication, extended functionality, and efficient contact management, empowering the deaf community to participate actively in society.

                                                    Empowered the deaf community to communicate effectively.

                                                    Advanced features like managing call logs, contacts, and business information.

                                                    Enabled uninterrupted calling capabilities for deaf and hard-of-hearing individuals.

                                                    Support emergency calls to national hotlines.

                                                    Uninterrupted and Stable

                                                    Enhanced Features and

                                                    Empowered the Deaf

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                                                          Customizing Technology To Ease Access to Justice

                                                          Challenges:

                                                          The client wanted to help a larger population quickly find the right legal aid services. However, conducting personal interviews and collecting accurate data proved tedious and time-consuming.

                                                          Industry

                                                          Law/Nonprofits

                                                          Solutions:

                                                          A Web-based Triage System - OkLegalConnect

                                                          Results:

                                                          Platform users can now quickly attain the right legal aid services by simply attempting the interview sessions designed by the client team

                                                          Locations:

                                                          Oklahoma, US

                                                          About the Client

                                                          The client is a state-wide non-profit law firm focusing on providing legal assistance with civil (non-criminal) cases to low-income individuals of the state. They wanted a platform to widen their reach and streamline their operations.

                                                          With the growing need for civil legal aid, the client found it difficult to serve more customers with their legacy methods that involved interviewing and collecting vital information. A technology solution seemed obvious, but it had to meet their budget requirements.

                                                          Case Overview

                                                          Fingent recommended a feasible web application solution - OkLegalConnect that automates online interviews with simple questions and an assessment logic that determines appropriate services and legal aids.

                                                          One of the biggest challenges of the project was ensuring that the application was easily integrated with the existing systems of the partnered legal aid agencies so that operations could be optimized without disruptions.

                                                          CHALLENGES

                                                          Roadblocks Faced in the Existing System

                                                          Help a wider population achieve justice

                                                          Time-consuming manual and legacy processes

                                                          Inability to quickly conduct personal interviews and collect data

                                                          Difficulty in identifying the right POs and quickly sharing documents with them

                                                          Utilize new-age technology to speed up processes

                                                          SOLUTION

                                                          Fingent’s Approach - A Web-based Triage System - OkLegalConnect

                                                          The application helps the client connect seamlessly with a larger population, and thus, the platform was optimized to work effectively on smartphones, tablets, laptops, and desktops.

                                                          The admin creates and edits the dynamic forms that drive the interview process.

                                                          The app enables users to take a guided interview formulated by the client team.

                                                          The POs can share data and information regarding their services with the users.

                                                          Want to explore our client's full story?

                                                          BENEFITS

                                                          Making an Impact on Client Success

                                                          The platform simplifies the interview processes and provides an advanced way to educate clients on legal procedures. It enables the client to connect more people to the right legal services and promptly solve issues. The standardization of the product has resulted in a great solution for the end clients, making OkLegalConnect a unique web application for finding civil legal services faster.

                                                          Flexible to quickly adjust to the fluctuating requirements of the partnering agencies

                                                          Enabling seamless API integrations

                                                          Educate clients on legal procedures easily through the app

                                                          Automate connecting users with the right participating organizations to share more relevant information

                                                          Streamlined collaboration
                                                          with POs

                                                          Smarter and prompt processes

                                                          Reach a wider audience

                                                          Leverage new-age technology

                                                          Have a similar challenge or an idea to discuss?

                                                          Download Case Study





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