How is RPA turning into a highly sought-after technology

Robotic Process Automation or RPA is one of the fastest-growing segments in the global enterprise software category. Research analyst Gartner says that the market growth rate of RPA was a whopping 63% in 2019. With more enterprises using this innovative technology, RPA’s market value is set to reach 3 billion USD by 2022, shows a prediction by Statista. Early adopters of the RPA software are already raking in benefits as RPA streamlines workflows, automates tasks and allows human workers to focus on high-value work. RPA software appeals to organizations across the world due to its quick deployment cycle time.

How RPA helps businesses: A quick recap

Robotic Process Automation or RPA refers to software programs or ‘bots’ that are programmed to mimic human actions. An average back-office employee has to carry out lots of repetitive, time-consuming and dreary tasks such as producing reports, filling out forms, updating records and other high-volume transactions that do not require judgment or reasoning.  RPA simply offers an easy way to perform these tasks more accurately and quickly. 

Since RPA does not require any specialized coding knowledge, businesses have welcomed RPA into their processes with open arms. Let’s now have a look at some jaw-dropping statistics and facts about RPA.

Related Reading: How Robotic Process Automation Is Revolutionizing Industries?

Jaw-dropping statistics and facts about RPA

Statistics

The statistics behind the widespread use of this technology can provide us valuable insights into how RPA is impacting the world. 

  1. According to the National Association of Software and Services Companies (NASSCOM), organizations that implement RPA can reduce costs from 35-65% for onshore process operations and 10-30% in offshore delivery.
  2. McKinsey and Co. suggest that around 45% of the tasks in a business can be automated.
  3. In their Annual Global RPA survey, Deloitte found that 53% of the survey respondents had already started their RPA journey. Deloitte predicts that we would witness the worldwide adoption of RPA within the next two years.
  4. Among those surveyed, the ROI was reported at less than 12 months with an average of 20% full-time equivalent capacity provided by robots. 
  5. The Deloitte RPA survey respondents also reported an improvement in compliance (92%), quality/accuracy(90%), productivity(86%) and a reduction in costs(59%).
  6. The Institute for Robotic Process Automation claims that RPA software robots cost about one-third of the price of an off-shore employee and one-fifth of the price of an onshore worker.

These compelling figures help us to see how RPA is adding value to organizations looking to operate with maximum efficiency.

RPA Facts

  • RPA cannot replace humans: One of the biggest misconceptions about RPA is that it will eat up human jobs. RPA works alongside humans to make their lives easier. RPA software carries out jobs that are repetitive and mundane. This can enable us to focus on fruitful endeavors thus improving efficiency.
  • RPA will change the nature of outsourcing: RPA has disrupted the outsourcing industry. The increased efficiency and usability that comes with RPA implementation, has threatened traditional BPO relationships. Since RPA can handle more transactions without making mistakes or taking breaks, traditional outsourcing relationships have declined over the last few years. However, if BPOs embrace the benefits of RPA or any other transformative technology they’ll continue to work.
  • RPA software implementation is complex: It’s true that RPA has delivered huge benefits to its users. However, many users have also found that the implementation of RPA was quite challenging. Selecting the wrong RPA is one reason that can cause the RPA project to become more complicated than it actually should. If your company doesn’t have an interconnected system that updates cloud or on-premise infrastructure, then RPA implementation can be a big challenge.
  • RPA cannot improve a flawed business process: RPA automates processes but does not improve any defects in the existing processes. Due to the hype surrounding RPA, organizations view it as a solution to all their woes. While RPA does help to streamline and modernize processes that are well established, it does nothing to improve a flawed process. So before automating, it’s better to have a clearly defined business process.
  • RPA cannot be used to automate all kinds of processes: RPA can be used where high volumes of repetitive transactions based on business rules are carried out. For eg: banking and financial services, insurance, healthcare, pharmaceuticals, manufacturing, travel, logistics, etc. However, if the processes involve reasoning, making decisions, taking different actions according to scenarios, then those processes will not be able to enjoy the full benefits of business automation.
  • Future of RPA: RPA has advanced considerably and is the future of IT automation. RPA will be increasingly adopted in various industries such as manufacturing, oil, and gas, retail, etc. Humans will no longer perform data entry and data rekeying jobs. All such jobs would be automated. RPA would evolve to SPA (Smart Process Automation) making business processes smarter. By integrating emerging technologies such as machine learning, AI, big data, with RPA enterprises can promote new levels of productivity and efficiency.   

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Organizations need not scrap their legacy systems while implementing RPA. The ability of RPA software to integrate legacy systems has helped organizations to accelerate their digital transformation initiatives. They have also unlocked the value associated with past technological investments. As businesses look for new solutions to increase gains, RPA will continue to develop and gain relevance.

Related Reading: How Can Businesses Overcome The Barriers To RPA Adoption?

Have you implemented RPA in your organization? Do you have any insights to share? Do let us know!

 

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    Sachin Raju

    Working as a Project Coordinator and Business Analyst at Fingent, Sachin has over 3 years of experience serving industries across multiple domains. His key area of interest is Artificial Intelligence and Data Visualization and has expertise in working on R&D and Proof Of Concept projects. He is passionate about bringing process change for our clients through technology and works on conceptualizing innovative technologies for businesses to visibly enhance their efficiency.

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      Off-the-Shelf vs. Custom Software: Making the Right Choice for Your Business

      Custom Software vs. Off-the-Shelf Software

      Growing companies invest in enterprise software solutions to simplify their business processes and fulfill the needs and objectives of their organizations. When you plan to implement a business software, you will face the perennial question of whether to “build or buy” the required solution. Obviously, your decision is going to impact the growth and success of your business.

      To choose between build and buy, you need to understand the differences between custom software (build) and commercial off-the-shelf software (buy).
      Custom software is made only for one company, tailored to its needs; off-the-shelf software is a ready solution that has been developed for use by numerous businesses sharing common interests and standardized processes.
      It’s important to make a comparative assessment between custom software and off-the-shelf solutions in terms of ownership, development time, cost, performance, business suitability, availability of support, and scalability before deciding to invest in any of the two approaches.

      What is Custom Software Development?

      Custom software development is the process of designing, developing, testing, and deploying software that caters to a specific set of users, processes, and unique business requirements. Also known as bespoke or tailored software development, it’s focused on defined requirements and enables you to achieve a competitive edge by fulfilling your unique business needs.

      Custom Software: Development Process

      Once you’ve identified that your unique requirements definitely warrant a custom build, you need to decide how you’re going to make it happen. There are two options: either build the new solution in-house with the teams you have, or outsource the work to a specialist custom software development partner.
      By outsourcing your custom software development project to an external partner, you will not only save costs, but also give your team more capacity to focus on their core competencies. Assuming you’ve decided to outsource development, it now makes sense to explore the major steps involved in a typical custom software development process.
      Six Steps in Custom Software Development Process
      1
      Identify Your Requirements
      2
      Choose Your Development Partner
      3
      Plan Your Project
      4
      Develop & Implement The Solution
      5
      Testing & Quality Assurance
      6
      Post Launch Maintenance

      #1 Identify Your Requirements

      Have a good idea of the main objective you’re trying to achieve. Whether it’s addressing a customer pain point or creating a whole new experience that will change how customers interact with your company, make sure you can define this as clearly as possible. This helps potential software development outsourcing partners to elaborate on how they will help you to achieve it.
      Consider these factors when identifying your exact requirement:

      #2 Choose Your Development Partner

      The best custom software development partner works collaboratively with you throughout the entire software development process, making incremental changes that allows the solution to become the best it can be.
      A good custom software development partner:

      #3 Plan Your Project

      Once you’ve identified your software development partner, put together a flawless project plan that stays as close to your timeframe and budget as possible – all while producing the highest quality final output.
      Key considerations to prepare a detailed and flexible project plan:

      #4 Develop & Implement Your Solution

      Although your software is not developed in-house, it’s useful to have some basic knowledge on the development process from the point of view of your software development partner.
      Knowing the basics of software development methods like Agile will allow you to:
      A brief overview of Agile software development methodology:
      Agile is a flexible, iterative approach to software development that prioritizes collaboration, rapid prototyping, and continuous improvement. An agile software development team:
      Six Steps In Agile Software Development Cycle
      1. Concept
      2. Inception
      3. Iteration/ Construction
      4. Release
      5. Production
      6. Retirement
      agile software development cycle
      Agile Software Development Cycle

      #5 Testing & Quality Assurance

      Acceptance Test Driven Development (ATDD) is one of today’s most efficient and user-centric approaches to testing software. This approach takes on the end user’s perspective to validate functionalities and brings benefits to the solution owner, development team, and the end user.
      Knowing the basics of software development methods like Agile will allow you to:
      STEPS INVOLVED IN A TYPICAL ATDD PROCESS
      1. Create Tests
      Create tests based on business cases, conditions, and functionality limitations
      2. Run Tests
      Tests are run to failure, to prove the required features don’t exist already and the tests themselves aren’t faulty
      3. Write Code
      Developers write the code by understanding what criteria should be met in order to pass testing
      4. Test Code
      The new code is tested against defined cases to analyze failures and make adjustments required
      5. Refactor Code
      After passing all tests, the code is cleaned up to meet quality standards
      Benefits of Acceptance Test Driven Development:

      #6 Post Launch Maintenance

      Launching your custom software solution is just the beginning. It’s important to add continuous iterations that optimize the software, ensure its compatibility with other IT systems, fix bugs, and improve the user experience.
      Key considerations during the post launch phase:

      Pros and Cons of Custom Software

      Is Custom Software the Right Choice for your Business?
      PROS
      CONS

      Who Should Use Custom Software?

      When should you consider building the required software? Here are some of the most frequent use cases of custom software development:

      Cost of Custom Software

      Custom software development is a smart investment that allows your business to reap benefits in the long run. The actual cost of custom software development is lower than the cost of switching from one ready-made software to another. Custom software saves you from several additional expenses, such as subscription charges and software license fees imposed by off-the-shelf software sellers.

      “We now know that something between 85-90% of most software product features are unwanted by customers. That is an enormous amount of waste of time and money that ends up on the floor.”

      – Steve Blank

      Factors that influence custom software development cost:

      Examples of Custom Software

      Businesses embracing custom software development have successfully built new capabilities on top of their existing enterprise applications. Companies across various industrial segments are leveraging custom software solutions to meet their unique requirements at a competitive cost, modernize back-end and legacy applications, and deliver better digital experiences for their customers and employees.
      Custom Software Success Stories from 10 Different Industry Segments
      Here are some of the top custom software solutions delivered by Fingent to our clients.
      Fingent assisted Kogland, a leading B2B supplier of medical equipment and consumables, to upgrade and transform their online marketplace. The newly customized B2B ecommerce platform makes healthcare procurement easy and fast for Kogland.
      • Standardized pricing without the involvement of middlemen
      • 200% increase in web traffic from targeted customers
      • 50% increase in conversions
      Texas-based Cheetah Transportation Systems leveraged Fingent’s custom software development services to implement a personalized transportation management system. The new system allows Cheetah’s customers to view their order status in real-time and access up-to-date shipping data. With a customized software solution, Cheetah re-imagined their logistics and supply chain operations:
      • Streamlined and accelerated ordering, tracking, and delivery processes
      • Cut licensing and subscription costs by eliminating complex third-party software integrations
      • 30% improvement in Turn Around Time (TAT)
      • 40% time-saving attained through automated tasks and real-time reporting
      SimpleRent, the custom SaaS-based property management software developed by Fingent is helping its owner Ben Sealey and many other realtors to overcome day-to-day complexities in managing properties, tenants, payments, maintenance, and complaints.
      • Simplified the software for property managers and tenants
      • Eased the handling of maintenance requests and complaints
      • 60% time savings through automation
      • 3-4% reduction in rent collection service charges
      Fingent deployed a custom data visualization solution for the performance analysis of hospitals in England. The solution comprehends data from the NHS network to gauge hospital performance, including key metrics. It provides users with interactive, visual graphs linked across multiple disciplines, and detailed analysis of performance measured against key parameters.
      • Shows financial, clinical, and geographical information
      • Highlights key performance issues and indicators
      • Customizable dashboards for individual requirements
      • Real-time access to vital health information
      Fingent developed a custom Artificial Intelligence software to enhance and expedite the tasks involved in processing workers’ compensation claims. The software, known as Ambit AI, employs Optical Character Recognition (OCR) and AI for smart data extraction and leverages contextual analysis to extract meaningful insights from larger datasets.
      • Enables legal attorneys to quickly validate workers’ compensation claims
      • 50% decline in claim cycle time and associated personnel costs
      • 57% cost-drop for the insurers, carriers, and claim admins
      • Average case settlement time reduced to 1-2 days
      Educational establishments face challenges related to managing credit hours in a time-efficient way. We helped our client develop a pioneering approach – a customizable course mapping & pivoting application – for addressing compliance issues related to educational programs and also helped them render learning requirements in a simple and comprehensive manner.
      • High scalability and integration capabilities leveraging web, cloud, and mobile
      • Anytime, anywhere access to data through secured user profiles
      • LTI integration – Interoperability with other education platforms
      • 60% reduction in cost and effort spent on course management
      AEC Advisors, an investment banking and corporate finance advisory firm based out of New York, experienced business transformation with a customized survey management cum analytics and reporting software developed by Fingent.
      • Ability to create and circulate customized surveys prior to the yearly conference held by AEC Advisors
      • Quickly generate KPI reports based on survey responses
      • Secure, scalable, and flexible IT architecture to address AEC’s specific needs
      • Make it convenient for AEC’s clients to securely share complex financial information
      A custom order management application for a manufacturer who builds customized sheds for growing families needing more space! That’s the story of Lakeside Cabins, headquartered in Ohio. The manufacturer collaborated with us to build an in-house software customized to support the different stages of their building processes. Fingent created a personalized, flexible, easy-to-maintain, and scalable order management software with the following features:
      • Custom-built 3D configurator that allows customers to configure building designs, generate floor plans and invoices, and reduce human errors
      • Integrated modules to manage CRM, dealers, sales orders, purchase orders, work orders, and route-optimized delivery schedules
      We developed a customized native Android mobile app for a real-time safety measurement and rating platform that enables travelers to gauge their personal safety level at any moment, from anywhere.
      • Highly sophisticated analytical engine to provide recommendations to users
      • Data from trusted sources and crowd-sourced reports are integrated with smart, data-driven, statistical algorithms
      • Delivery of personalized and quantifiable travel security content
      • Improved consumer outreach with marketing assistance
      Artificial intelligence offers a sound solution to personalize learning for each individual, while not compromising the learning goals. Skill Lake, a customizable people development platform built by Fingent, leverages AI and ML to facilitate continuous and personalized learning for organizational training providers.
      • Personalized course recommendations and learning content for users
      • Discovery of relevant content promotes learner engagement
      • Customized learning paths, mentoring, and competency mapping
      jQuery(document).ready(function($) { var delay = 100; setTimeout(function() { $('.elementor-tab-title').removeClass('elementor-active'); $('.elementor-tab-content').css('display', 'none'); }, delay); });

      What is Off-the-Shelf Software?

      Commercial off-the-shelf software solutions are standardized and generalized applications built for the mass market. Off-the-shelf applications come pre-packaged with a bundle of generic features and cannot be deeply personalized for specific uses by a business.
      Commercial software solutions offer a one-size-fits-all approach that fails to address specific business cases. They provide a set of standard features which can’t be customized to handle your unique needs. This is where custom software comes into play.

      Pros and Cons of Off-the-Shelf Software

      PROS
      CONS

      Who Can Use Off-the-Shelf Software?

      Off-the-shelf software is more suitable for small and mid-sized companies that are looking for a cost-effective option with only the basic features to get their job done.
      What kind of businesses can opt for off-the-shelf software?

      Cost of Off-the-Shelf Software

      Off-the-shelf software offers a very cost-effective and low risk option for small businesses with lower budgets.
      What kind of businesses can opt for off-the-shelf software?

      Examples of Off-the-Shelf Software

      Off-the-shelf software solutions are characterized by ease-of-use, accessibility, a set of comprehensive features, and an upfront price tag. Some of the popular examples include:

      Differences Between Custom Software and Off-the-Shelf Software

      Every business is unique in terms of their nature, way of operation, and size. So are the problems faced by each business. Pre-packaged off-the-shelf-software solutions are not sufficient to handle the unique challenges affecting each business. For example, some companies want an application to manage their e-commerce delivery and fulfillment, while some require a solution for data analysis or workflow automation.
      Here’s a quick comparison of custom software vs. off-the-shelf solutions that will help you choose the right option:

       

      Evaluation CriteriaCustom SoftwareOff-the-Shelf Software
      Features and FunctionalitiesExclusive feature list customized to your specific needsStandard set of features built for the mass market
      Development TimeLong development process, but a guaranteed investment for a profitable futureFaster to implement with the vendor’s support
      Development CostRequires significant upfront investment, but the costs will pay off in the long runModerately priced, but forces the user to pay for unwanted software features
      Support and MaintenanceSoftware is fully supported and maintained by your outsourcing partnerRisk of unplanned downtimes, support will be based on the vendor’s terms and conditions
      Compliance to BusinessBuilt to comply with your organization’s ecosystem and standardsRequires a high level of customization and extra components to function
      Third-party IntegrationEnables seamless integration with compatible external appsInherently inflexible, doesn’t support deep customizations or integrations
      ScalabilityHighly scalable and adaptable to your future business requirementsTime-consuming and costly customizations needed to address the rising needs
      Data SecurityHighly resistant to cyber infiltrations, tested thoroughly at each stage of developmentVulnerable to cyber attacks and software glitches
      Evaluation Criteria Custom Software Off-the-Shelf Software
      Features and Functionalities Exclusive feature list customized to your specific needs Standard set of features built for the mass market
      Development Time Long development process, but a guaranteed investment for a profitable future Faster to implement with the vendor’s support
      Development Cost Requires significant upfront investment, but the costs will pay off in the long run Moderately priced, but forces the user to pay for unwanted software features
      Support and Maintenance Software is fully supported and maintained by your outsourcing partner Risk of unplanned downtimes, support will be based on the vendor’s terms and conditions
      Compliance to Business Built to comply with your organization’s ecosystem and standards Requires a high level of customization and extra components to function
      Third-party Integration Enables seamless integration with compatible external apps Inherently inflexible, doesn’t support deep customizations or integrations
      Scalability Highly scalable and adaptable to your future business requirements Time-consuming and costly customizations needed to address the rising needs
      Data Security Highly resistant to cyber infiltrations, tested thoroughly at each stage of development Vulnerable to cyber attacks and software glitches

      How Can Fingent Help?

      Fingent’s end-to-end custom software development process is tailored to meet our clients’ business needs, challenges, and goals. We help turn your ideas into tangible deliverables with maximum business proficiency. Let it be anything – web and mobile app development, cloud migration, enterprise software, modernization of legacy systems, or SaaS development – we offer innovative and reliable software solutions that will delight your customers, simplify your team’s job, and help your business scale.
      What makes Fingent your ideal custom software development partner?
      “We don’t simply initiate your project. We step into your shoes and understand your business landscape to give you the most purposeful solution.”
      Dileep Jacob
      SVP-Operations, Fingent
      Our custom software development experience spans across multiple industries and advanced tech, including data analytics, augmented and virtual reality applications, artificial intelligence, robotic process automation, internet of things, cloud, mobile, and more. We follow an impeccable workflow and a set of best practices to foster structured software development and reduce the cost of your business operations.

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        About the Author

        ...
        Vinod Saratchandran

        Vinod has conceptualized and delivered niche mobility products that cater to various domains including logistics, media & non-profits. He leads, mentors & coaches a team of Project Coordinators & Analysts at Fingent.

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          Business leaders, often focusing on the immediate and the more pressing, relegate internal processes to the secondary. As a result, inefficiencies of various hues creep in, over time.

          Inefficiencies manifest in many ways. Business processes and systems may be aligned to suit the technology rather than technology being applied to conduct business in the most seamless way. Additional processes may have come up to complete a part of the original process. Often, critical gaps in business processes and data silos make employees struggle to find the right information, or the right tools. The Boston Consulting Group estimates the amount of “procedures, vertical layers, interface structures, coordination bodies, and decision approvals” having increased by anywhere from 50 percent to 350 percent over the last fifteen years, in US and European companies, with managers spending as much as 40% of their time writing reports, and 30% to 60% of their time coordination meetings! The net result is invariably business executives having to work harder than necessary.

          Work Hard - Work Smart

          One knee-jerk reaction when such inefficiencies become too disruptive to be ignored is automation. However, mere automation of inefficient processes only accentuates waste. While automation is indeed a step in the right direction, businesses need to also make their processes smarter.

          Here are a few ways in which business processes can be tweaked to enable working smart instead of working hard.

          1. Standardize processes, but one size does not always fit all. What works well in one division may not work well for the company overall. 3M found this out the hard way when they applied Six Sigma not just in accounting, but across-the-board, resulting in stifled innovation in a company where innovation is the key USP.
          2. Innovate. A 2011 PwC study reports 80% of CEOs believing innovation to drive efficiencies and providing a competitive advantage.
          3. Leverage on-demand and scalable cloud solutions such as PaaS and IaaS to optimize resources, reduce costs, create innovative products and services, and add value to existing business systems.
          4. Apply technology to tighten collaboration between stakeholders, including customers. Celina Insurance Group implemented a highly collaborative extranet to bring the company employees, 500+ independent agents and customers closer, and offer easy access to all relevant information, resulted in massive gains.
          5. Integrate the supply chain with business processes, across the value-chain, in real time, to connect people with the information they require. Diary major Danone reduced the timeline of its production optimization plans from two days to a mere 15 minutes now, by updating and integrating its production planning and scheduling technology.
          6. Leverage analytics to get a 360-degree view, and derive value, from available data. Apply emerging technologies to unlock data and information resident in physical and digital systems, and subject such data to analytics. Ensure such new intelligence is readily available to those in a position to use it, and actionable to make better decisions.
          7. Enable a mobile workforce capable of collaborating anytime from anywhere. Today’s executives and customers are always on the move. Mobile apps and workflows save time, improve efficiency, and also unlock new possibilities.

          About 70% of CEOs invest in IT to reduce costs and to become more efficient, and 54% of them focus on growth initiatives powered by emerging technologies such as mobility. About 80% of manufacturing businesses expect mobile apps to increase their productivity by at least six percent. Mobile phones powered by cloud-based storage and apps allow employees to save a whopping 57 minutes a day, on average.

          572x450-39-01

           

          Smart employees are already up to the task. They often cobble up their own solutions, taking advantage of the tons of resources available online, when existing business resources do not meet their requirements. About 90% of all employees use cloud-based services, such as Skype and LinkedIn, for their work, and 79% of employees use cloud-based file sharing and collaboration tools, such as Dropbox or Microsoft OneDrive. Needless to say, such improvisations do not do away with all inefficiencies and come with grave security and data privacy risks.

          Businesses need to facilitate smart employees by developing custom apps that automate workflows, provide digital forms, and sync offline data. A major stumbling block is the extensive time and resources that development of new custom apps requires. IT departments, already hard-pressed to keep existing systems running, often find the task of designing and updating apps that need to work with multiple platforms and disparate devices, too onerous. The solution is to partner with experienced providers, who not only make available complete and customized solutions, but also chips in with their specialized expertise and experience, to realise smart business processes.

          Partnering with us allows you to have the best of both worlds – ability to roll out apps that leverage the latest cutting edge technology to enable smart business processes, without straddling your already overburdened and resource-crunched IT team with more responsibilities. 

           

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            Ashmitha Chatterjee

            Ashmitha works with Fingent as a creative writer. She collaborates with the Digital Marketing team to deliver engaging, informative, and SEO friendly business collaterals. Being passionate about writing, Ashmitha frequently engages in blogging and creating fiction. Besides writing, Ashmitha indulges in exploring effective content marketing strategies.

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              In the race towards winning the hearts of customers and gaining maximum profits, business enterprises all over the world are struggling and trying all the latest technology to improve their performance. Business owners are facing many challenges, in terms of production, marketing, transportation and the like, along with the technological improvements.

              Apart from these, they also need to deal with issues related to employees, like workload, physical space concerns, customers with specific and unique purchase requirements, logistics issues and the like.

              All these adds to the complications that they are facing on a daily basis.

              For companies in the field service industry specifically, there may be a lot more issues faced by the owners, as they need to address the concerns of their field staff as well.

              You can imagine the level of frustration!

              It has been this way for quite some time now. So what have the field service companies resorted to, so as to overcome their challenges and still manage to stay ahead in the competition?

              The answer is custom field service software.

              Custom Field Service Software To Improve Internal Operations

              That’s right. Business owners are now using field service software so as to distribute their operational functions and thereby improve their performances. As is it designed to specifically meet the unique requirements of a business, it could be the perfect way to optimize internal operations.

              However, an important thing to note is that, not all solutions are made equal and hence may not do the trick.

              So how exactly is field service software helpful in improving internal operations?

              The logic is clear

              custom software development is developed uniquely for a business. Which means there is a lot of thought and understanding about the different functions and activities of the business going into it.
              The solution thus developed, is aligned with the business processes and tasks in such a way that it helps in performing the assigned jobs well within the constraints of the overall goals and policies of the company. It also becomes a treasure trove of comprehensive information about the different products, services and even employees of the company, including how each of these elements interact with each other.

              Field service software customized for a business, in the same way, has all of these benefits along with its ability to offer better flexibility and productivity. It makes work easier for everyone and thus improves effectiveness as well.

              Now, with field service software, companies are starting to realize that the only way to stand ahead in the competition is to do or have something that their rivals don’t, or have not done yet.

              It’s a pretty simple logic, and an evergreen business tactic that is being widely used by field service companies these days. For this reason, companies are now banking on need-driven applications for their organization, and are also hiring highly skilled and reputable developers to create custom field service software that suits their requirements.

              Professional software developers can build even the most complex of applications, in a cost effective and scalable manner, to solve business challenges.

              With the help of advanced and trending new technologies, guaranteed successful methods and the immense level of broad industry expertise that is worth its value in gold, developers are now equipping business enterprises with just what they need – advanced applications that give them the leading edge, that too, pretty fast and within the budget.

              The one concern though, that companies have, about adopting such custom field service software is regarding its initial deployment cost. It may vary according to the different features of each custom application. But due to the advanced capabilities and the level of ubiquity that they provide through web and mobile devices, both of which lead to increased efficiency, the costs can be justified and even brought down.

              Hence custom field service software are a worthy investment, that can help simplify processes as well as improve the efficiency of internal operations. All these ultimately lead to improved profits and performance of the entire organization.

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                About the Author

                ...
                Ashmitha Chatterjee

                Ashmitha works with Fingent as a creative writer. She collaborates with the Digital Marketing team to deliver engaging, informative, and SEO friendly business collaterals. Being passionate about writing, Ashmitha frequently engages in blogging and creating fiction. Besides writing, Ashmitha indulges in exploring effective content marketing strategies.

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