Category: IT Infrastructure

Can Empowering AI and IoT Bring In Competitive Advantage To Industries?

It takes more than forward-thinking employees to gather customer purchasing trends and improve the customer experience. International companies depend on Artificial Intelligence (AI) and the Internet of Things (IoT) to drive data and forecast the next big wave of trends.

Studies predict Asia and North America to lead in the innovation of AI and IoT. Also, embedded AI in support of IoT smart objects will reach $4.6B globally by 2024.

Major vendors of IoT platforms such as IBM, Amazon, and Microsoft have started offering integrated AI capabilities like ML-based analytics. Scalable digital platforms are designed daily to understand the way customers think while using predictive maintenance in real estate, eCommerce, healthcare, and other industries.

It’s time for us to share the leading examples of how businesses use AI and IoT, and how these technologies benefit them.

AI and IoT: Leading Use Cases

Smart Cities: Making Life Easier

What happens when AI and IoT run a city? It turns into a smart city. Smart city technology can solve an energy crisis, help manage traffic, or improve the healthcare experience. 

One example of a smart city is the use of Advanced Transportation Controller technology linked to a 5G network in Los Angeles. There are road-surface sensors throughout the city, and cameras that monitor traffic, sending information to traffic management systems. Municipal employees can now analyze the data of traffic congestion and issues with traffic lights in high traffic areas. Overall, this improves the quality of living in Los Angeles and helps a business run smoothly without delays.

Convenience in Property Management

One of Fingent’s clients WRI Property Management, a US-based single-family rental provider with 10,000+ leased properties and 20,000+ managed houses experienced many challenges. Here are a few of the issues WRI Property Management faced:

• Tenant eviction
• Rent collection/accounting
• Scheduling property inspections
• Leasing properties
• Screening tenants

What happened next? Fingent introduced an advanced software platform, Honey Badger. The AI and IoT technology-supported WRI managers to conveniently communicate with multiple parties, renovating properties, view lives auction feed, track the construction of new properties, etc.

5G Network Vehicle Safety and Security

Machine Learning technology is improving the autonomous vehicle experience. How does it work? An automobile can stop when a driver is in dangerous tragic weather or unexpected situation. 

The 5G network can cause the brakes of a car to operate by tracking vehicle sensors of other drivers near prevent or relieve car crashes. 

The network can also send drivers a traffic update to use detours and avoid certain roads that are under construction or is unsafe.

AI and IoT Business Benefits 

1. Guaranteed Security and Safety

A company’s highest priority is protecting data in the workplace. As Artificial Intelligence scans security footage, IoT can close gates or doors if an intruder attempts to enter the premises of a head office. 

Organizations are now using machine-to-machine communication to determine potential security threats with an automated response to hackers or intruders. 

An example of AI and IoT in banking security is the detection of fraudulent activity in ATMs to communicate updates to law enforcement to protect customers.

The unexpected workplace accidents can be prevented by using sensors that monitor safety hazards as employees work. Employees at some organizations now wear wearable devices that alert the management of undetected dangers such as carbon monoxide released into the air on a work site. 

2. Convenient Shopping Automated Experience

Online shopping is more convenient than ever as websites personalize real-time suggestions to consumers based on a customer’s shopping history. As a result of this investment, Kinsta predicts that by 2021, Artificial Intelligence in e-commerce will increase sales to $4.5 billion from $2.3 billion in 2017.

3. Enhanced Healthcare Experience

NovitaCare, a Netherlands based healthcare company that treats patients with chronic and multiple disorders, wanted to improve the caregiver experience using an effective online platform. 

With Fingent’s help, NovitaCare now can communicate with non-profit organizations, patients, providers and researchers with an online platform that is HIPPA compliant.  

4. Simplified Management Of Supply Chain

The supply chain industry has experienced challenges in managing unexpected events that happen due to inaccurate forecasting. A solution to the problem is implementing AI and IoT. 

Supply Chain Digital recently stated the following about these technologies:

“Intel highlights that the world of IoT is growing rapidly, from 2 billion objects in 2006 to a projected 200 billion by 2020.” 

“AI is on most companies’ radars, with 78% of organizations implementing it to enhance operational efficiency by at least 10%.”

The use of real-time devices will feed data to executives to help create contingency plans for preventing unexpected challenges in the industry. As a result, the supply chain and a company’s reputation can experience fewer impacts.

A Guide for AI-Enhancing Your Existing Business Application

How Fingent Helps Businesses Achieve Success With AI and IoT?

Fingent has mastered the art of technology infrastructure to help companies resolve AI and IoT processes. As a result, it creates efficiencies in managing smart devices.

Implementing these technologies are small changes that can have a huge impact on your business. The ability to use raw data to understand customer behavior and forecast trends in the market can improve customer loyalty. Also, companies can track employees working in multiple departments and locations across the globe by partnering with Fingent.

Fingent is confident that AI and IoT work in your business context by delivering technologies to enable solutions in the cloud, networks and gateways, heterogeneous device support, systems capabilities, and data analytics. 

To Conclude 

Business Insider predicts that there “will be more than 64 billion IoT devices by 2025, up from about 10 billion in 2018.” 

Gartner observes that in three years (by 2020), more than 80 percent of enterprise IoT projects will incorporate at least one AI component. Artificial Intelligence and the Internet of Things is used to improve the safety of drivers on the road, enhance healthcare experiences, automate and streamline enterprise processes, stop intruders from hacking into IT systems or large organizations, and in numerous other ways. 

The combination of these technologies not only delivers a superior customer experience, but also forecasts what customers want in real-time, improves their experience of living in smart cities, maintains a high safety rating in challenging workplaces, and reinforces physical and cybersecurity. AI-IoT duo also avoids any unplanned downtime, increases operating efficiency, helps develop new products and services, and improves your risk management. 

Are you looking for an AI and IoT partner? Get in touch with Fingent experts today for a streamlined and error-free IoT implementation for your business.

6 Chatbot Security Practices You Need To Implement

According to a survey by Oracle, regarding the benefits of using chatbots for their consumer-facing products, which included responses from 800 decision-makers, including chief marketing officers, chief strategy officers, senior marketers, and senior sales executives from France, the Netherlands, South Africa, and the UK, it was found out that “80 percent of companies wanted to have some type of chatbots implemented by 2020!

It is also forecasted that 90% of bank-related interactions will be automated by 2022.  Moreover, 80% of businesses will have chatbot automation implemented by 2020. Also, 47% of consumers would buy items from a chatbot when 28% of top-performing companies are already using AI for marketing! With chatbots turning into the trend, it is vital to implement chatbot security measures. 

A Back Door Open To Hackers

Chatbots are nowadays mostly used in industries such as retail, banking, financial services, and travel that handles very crucial data such as credit/debit cards, SSN, bank accounts, and other Sensitive PII (Personally identifiable information).

The aggregation of such data is crucial for the chatbot to perform. Thus, it is required that chatbots are not vulnerable to be exploited by any hackers.

A recently released report from MIT Technology Review and Genesys showed that 90% of companies are already using AI strategies to increase revenue. The research also found that on average, between 25% and 50% of all customer queries can be solved through automated techniques. This has made it easier than before to handle complex tasks.

Related Reading: Read on to know more about the top AI trends of 2019.

The HTTPS Protocol For Security Of Chatbots

HTTPS protocol is the basic and default setting required for a good security system. The data that is being transferred over the HTTP via encrypted connections are secured by Transport Layer Security (TLS) or Secure Sockets Layer (SSL).

Related Reading: Check out how Fingent helped create an enhanced and engaging learning experience through chatbots.

Types of Security Issues

Security Issues fall into two main categories:

• Threats

Threats are usually defined as different methods by which a system can be negotiated or compromised. Threats can include incidents such as Spoofing, Tampering, Repudiation, Information Disclosure, Denial of Service, Elevation of Privileges, and many other threats.

• Vulnerabilities

Vulnerabilities are defined as methods that a system is compromised and cannot be identified and solved correctly and on time. A system becomes open to attack when it has poor coding, lax security, or because of human errors. The most effective way to solve the issues of a possible vulnerability is to implement SDL (Security Development Lifecycle) activities into the development and deployment methods.

As per the study by the Ponemon Institute, In 2017, the average total cost of a successful cyber-attack was over $5 million, or $301 per employee!

Here are 6 chatbot security issues that you need to consider right away:

1. Encryption

Data while transit can also be misused.  There exist different protocols that provide encryption, while addressing these problems of misuse and tampering.

According to article 32 (a) of the General Data Protection Regulation (GDPR), “it is specifically required that companies take measures to de-identify and encrypt personal data. So, chatbots have access only to encrypted channels and communicate through those”.

For instance, Facebook Messenger introduced the new feature called “Secret Conversations” that enabled end-to-end encryption based on Signal Protocol.

2. Authentication and Authorization

Authentication is performed when the user needs to verify their identity. This is often used for bank chatbots.

Generated authentication tokens verify data that are requested through a chatbot. On completing the verification of the user’s identity, the Application produces a secure authentication token, along with the request.

Another step of security measures is an authentication timeout. The token generated is used for only a certain amount of time, after which the application has to process a new one.

Two-way verification is another process where the user is asked to authorize their email address or to receive a code via SMS. This is a crucial process which is necessary to verify that the user of that account is the real user that is using the chatbot.

3. Self-destructing Messages

When Sensitive PII (Personally identifiable information) is being transferred, the message with this data is deleted after a definite period of time.  

Personally identifiable information (PII) is any data which can be used to identify a particular person. It includes records such as a person’s medical, educational, financial and employment information. Examples of data elements that can identify and locate an individual include their name, fingerprints or other biometric (including genetic) data, email address, telephone number or even their social security number.

This kind of security measure is crucial when working with banking and other financial chatbots.

4. Personal Scan

When working with personal data, it is necessary to take security precautions and measures.

Apple was the first company that added finger authentication to their iPhones. This technology is now being used widely to verify an individual’s identity. This is performed when initiating a transaction or when you want to access your bank account using a chatbot that a personal scan is required.

5. Data Storage

Chatbots are effective because they retrieve and store information from users.

For instance, if you have a chatbot that performs online payments, this can mean that your clients are providing their financial information to a chatbot.

The best solution in this situation is to store such information in a secure state for a required amount of time and to discard these data later on.

Some other concerns are the following:

• Biometric authentication: Iris scans and fingerprint scans are popular and robust.
• User ID: User IDs involve processing secure login credentials.
• Authentication Timeouts: A ‘ticking clock’ for correct authentication input. This prevents giving hackers an opportunity to guess more passwords.
• Other strategies could include 2FA, behavior analytics, and kudos to the ever-evolving AI trends.

6. Tackling Human Causes

The one and only other factor or cause that cannot be altered is the human factor. With commercial applications in specific, that chatbot security and end-user technique have to be resolved. This will ensure the chatbots from being vulnerable to threats.

Related Reading: Find how artificial intelligence can drive business value.

To know more about secure bot building, get in touch with our software development experts today!

Cybersecurity statistics reveal that cybercrime is one of the greatest threats to any business. Not accounting for it can result in a loss of crucial and sensitive data and large recovery costs. With increasing attacks on critical infrastructure, stringent security requirements must be in place to protect businesses from threats. Today, hackers have become more formidable thus being informed about cybercrime will prevent a loss of data and profits later down the road.

This infographic will cover the scope of vulnerabilities that could be present in your company and ways to safeguard the IT Infrastructure:

Investing in cybersecurity is essential for protecting your business. Contact us today to plan a cybersecurity strategy especially for your business.

Infince to Exhibit at The Small Business Expo, New York and Boston

WHITE PLAINS –April 17, 2018– Infince will be exhibiting during The Small Business Expo ( America’s biggest event for entrepreneurs and business owners ), in New York on Thursday, May 3, 2018, and in Boston on Thursday, May 17, 2018. Infince will be located at Exhibitor Booth 521 in New York’s Javits Center and Booth 420 in Boston’s Hynes Convention Center.

Infince delivers the three IT-essentials for business:  run-your-business software, secure cloud hosting, and concierge IT services, on a single tightly integrated platform. Created by Fingent, a leading developer of cloud-based technologies, Infince gives a business instant access to a complete, reliable, fully supported, and secure IT infrastructure, even if they don’t have any in-house IT expertise. Perfect for today’s “deskless” worker and employees who BYOD.

Software: Infince offers a turnkey library of free, open source, enterprise software, including customizable CMS, ERP, CRM, and marketing automation software; and enables unified access to popular SaaS services, all of which can be activated or deactivated on demand. This integration greatly facilitates onboarding and offboarding of employees. A business’ internet domain, email server, and website can be set up with a few clicks. Out of the box, each user gets a suite of business office software, email, chat, secure file sharing, and productivity tools, including video meetings.

Cloud: Unlike other cloud providers who have complex configuration options primarily catering to software developers, provisioning cloud resources on Infince is easy-to-do and easy-to-understand. Infince lets a business owner grow and manage their IT infrastructure themselves, in economical bite-sized increments. All employee files and communications are secured and inaccessible to search engine companies.

Services: Infince offers a variety of service options including online help desk and expert application technical support, self-help support, configuration assistance, server management, and affordable custom programming services.

Cost and Pre-requisites: An introductory starter package supporting up to 10 users is offered at $50 per month, and it requires no annual commitment. As a “thin client,” virtual desktop, Infince can be run from anywhere there is available internet service and on any device with supported browsers: from Chromebooks, tablets, and smartphones, to PC’s and Macs.

“Infince is a complete and worry-free cloud offering that lets a business adopt technology quickly, with integrated support, and lets owners stay focused on achieving their core business goals.” said Stephen Cummings, SVP.

Easy to use and simple to deploy, Infince makes it economical for a small business to get big business technology. For more info, see infince.com.

About Fingent:   Fingent, the creator of Infince, develops software that equips businesses to operate more effectively, more efficiently, and with more resiliency. Since 2003, Fingent has developed sophisticated web and mobile software solutions that have been key to our clients’ business success — rapidly, on schedule, and on budget. Fingent has offices in White Plains, NY, and Cambridge, MA. For us, it is not just about delivering software, but also about partnering in business efforts to shape a brighter and smarter future.

White Plains, New York – April 23, 2018

Fingent Corp, a New York based technology solution and consultant organization, today introduced business-ready infrastructure services for SMB’s. Fingent aims to empower SMBs with world-class infrastructure capabilities at an affordable cost.

Click here to know more about our affordable IT infrastructure management plans. Alternatively, you can also visit – https://goo.gl/kkgCpD

According to a study by Intuit, over 80% of small businesses aim to embrace the cloud by 2020. Here, businesses can enjoy the flexibility, security, and scalability of the cloud, but at a fraction of the cost of maintaining on-prem servers. Therefore, leveraging the advantages of cloud technologies, small and medium-sized businesses can also compete at scale with larger enterprises.

However, making infrastructure decisions are difficult. As Stephen Cummings, Sr. VP, puts it “Small and Medium businesses invest in infrastructure without understanding its full potential, leading to an increase in overhead costs and resource wastage. Therefore, organizations must realize the advantages cloud technologies offer and build infrastructure and server strategies that align with their business needs and their long-term objectives.”

Fingent’s dedicated team of infrastructure experts have understood this growing and dynamic need for infrastructure guidance among SMBs. So, it is only through an informed approach can an organization build sustainable server and infrastructure practices that can help run the business smoothly. Furthermore, having the right tools and processes gives organizations far greater flexibility to respond to changing markets and consumer needs. Not to mention lower costs, increased security and better efficiency.

“As the leading innovators in cloud technologies, we believe managed infrastructure support will give business owners the ability to focus more on their core business.” said Tony Joseph, Client Partner, and a Cloud Technology Enthusiast. “Organizations need a well-structured and an easy way to adopt the latest in cloud technologies and server management. Our aim is to augment organizations with the right set of capabilities. And as a result, be a catalyst for rapid business growth.”

Known for its server and infrastructure reliability and comprehensive customer support, Fingent aims to be the go-to technology partner for upcoming SMBs. Added to this, Fingent’s expertise with Azure, Rackspace, AWS and other cloud providers, has enabled Fingent to power numerous web and mobile applications, used by millions of customers across the globe.

About Fingent

Fingent develops and maintains custom software that equips businesses to operate more effectively, more efficiently, and with more resiliency. Since 2003, Fingent has developed sophisticated web and mobile software solutions that have been key to our clients’ business success — rapidly, on schedule, and on budget. Fingent has offices in White Plains, NY, and Cambridge, MA.

Media inquiries

Paul James
White Plains, NY 10605
Telephone: +1 347 467 1098
Email: [email protected]
Website: www.fingent.com