Project Industries: Financial Services
Tailored Customer Self-Service Portal to Streamline Payments
Challenges:
Lack of digitization. Manually processing invoices proved error-prone, tedious, and time-consuming.
Industry
Finance
Solutions:
Self-Service Customer Portal
Results:
Streamlined payment processing, faster invoicing, flexible payment options for customers, secured payment system.
Locations:
US
About the Client
NEC Financial Services, LLC is a wholly-owned subsidiary of NEC Corporation of America that provides leasing services. Founded in 1986, NEC Financial Services provides diverse financing solutions to system integrators, solution providers, resellers, dealers, and customers, supporting product and solution sales to businesses across the United States.
They envisioned a dedicated secure payment interface built upon their existing system, which would give customers the option to make payments online and perform other functions related to their transactions.
Case Overview
The lack of payment facilities in NEC’s existing solution hampered their cash flows. Manual processes and invoicing proved error-prone and time-consuming and caused delayed payments. NEC wanted to digitize their payment systems, making them more efficient, seamless, prompt, and accurate.
Fingent proposed a dedicated customer portal featuring an easy-to-use interface that allows customers to make payments, view and download invoices, track transaction history, and more, all in one place. The system also provided flexible payment options.
CHALLENGES
Roadblocks Faced in the Existing System
Time-consuming manual processes
Lack of visibility of financial transactions
Lack of digitization and self-service options for customers
Processes prone to errors and inefficiencies
Delayed payments and invoicing
SOLUTION
Fingent’s Approach - A Self-Service Customer Portal
The Customer Portal enables NEC’s customers to make payments online easily. Featuring an easy-to-use interface, the customer portal is a convenient and secure place for customers to view and download invoices, track all payment history, review contracts, and billing details, etc., all in one place.
Options for NEC to add a transaction fee for Credit card and ACH
NEC can also showcase their latest offers through banner ads and FAQs
Instant reports on payment history and login timestamps of customers
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BENEFITS
Making an Impact on Client Success
Deploying the customer portal helped NEC streamline its payment transactions leading to faster invoicing and flexible payment options for its customers. NEC could do away with manual processes that bogged down their efficiency and replace it with a customer portal that handles payments and its associated processes efficiently.
Better control and access to all payment-related processes
Viewing due transactions and invoices, raising help tickets, and requesting finance made it easy
Eliminate tedious, error-prone, ineffective processes
Faster and secure payment processing
Streamlined payments
Smarter processes
Enhanced visibility
Improved customer experience
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A Mobile Integrated Payment Processing Gateway Solution
Challenges:
The client wanted to facilitate a seamless online payment experience for customers
Industry
Financial Services
Solutions:
A Mobile Integrated Payment Processing Gateway Solution
Results:
A mobile payment gateway solution that integrates with any POS application to enable seamless online payment transactions
Locations:
US
About the Client
ChargeItPro is an industry leader in payment processing with over 50 years of experience. They strive to deliver effortless payment processing built on innovation and backed by trustworthy customer care.
The firm struggled to facilitate a seamless online payment experience for customers. The client wanted to develop a payment gateway solution that recorded all transactions and streamlined payment processing.
Case Overview
With evolving customer behavior and patterns, the client wanted to embrace mobile technology to elevate their payment processing solutions. They wanted the solution to do more than just streamline transactions; they wanted to enhance the customer experience with email receipts, signature recording, and more.
Fingent helped ChargeItPro develop a mobile payment gateway solution that can be integrated with any POS application. Its key features include a gateway for credit card processing, signature recording, email receipt, transaction logging, and an array of device configuration tools.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of online payment facility
Inability to match customers' growing expectations
Complex payment processing methods
Complex paper-based billing procedures
Limitations in credit card processing
SOLUTION
Fingent’s Approach - A Mobile Integrated Payment Processing Gateway Solution
ChargeItPro was developed to streamline payment processing. By allowing a gateway for credit card processing integrated with the POS application, Fingent enabled the client to leverage a simple-to-use yet top-notch mobile payment solution.
Device registration and configuration
Email receipt and transaction logging
Gateway for credit card processing
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BENEFITS
Making an Impact on Client Success
ChargeItPro proved to be game-changing for the client. Implementing a mobile-integrated payment processing gateway transformed and eased the client’s operations, whereas enabling enhanced customer experiences.
Flexible integration with the POS system
Improved transaction transparency
Reduced operational complexities
Ability to match growing customer demands in payment solutions
Enhanced customer experience
Efficient transaction processing
Easy signature recording
Seamless integration
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Feature-rich POS System for Merchants and Vendors
Challenges:
Allow merchants an easy and fast way to charge customers for their products and services through a POS system.
Industry
Financial Services
Solutions:
Workful - A Point Of Sales System
Results:
Ease payment methods, track sales trends, enable intuitive dashboards, track employee timesheets, capture signatures, and more.
Locations:
US
About the Client
TaxSlayer is an income tax preparation business founded in 1965 by Aubrey Rhodes Sr. Over the years, It has evolved into a tax preparation and filing software development company. Its core business functions focus on simplifying finance management with its suite of products.
TaxSlayer’s suite of products promotes easy E-Filing, along with audit assistance and priority support. It also forms a repository of all major schedules. The client wanted to further their reach and build a solution that met the POS needs of various business industries.
Case Overview
TaxSlayer wanted to modernize its existing systems to further its reach and build a solution that met the POS needs of various business Industries. Understanding the client's needs required a thorough understanding of the Financial industry challenges and market changes.
Fingent’s expertise and years of experience in the domain helped develop a Point-of-Sale System that met the needs of Merchants from various business industries. It promoted faster ways to charge customers for the Products and services they rendered.
CHALLENGES
Roadblocks Faced in the Existing System
Challenges of merchants to enable easy customer payment systems
Difficulty in tracking payments and transactions
Difficulty in managing employees and customers
Inability to track sales trends
Maintaining visibility and keeping track of data was tedious
SOLUTION
Fingent’s Approach - Workful - A Point Of Sales System
The application comprises a web and tablet application that empowers merchants with features to manage transactions, customers, and sales. It allows merchants to maintain operational visibility, better track employees and customers, and have a better POS system.
Intuitive Sales Dashboard to help track sales trends, total sales, payment methods
Easy management of products and services, including price and tax customizations
Employee timesheet tracking and integration with Tax Slayers HR application
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Manages transactions, discounts, payment methods
Eases integrations with Card Readers and Payment Gateways
Prints receipts and sends receipts to customers via email
Enables to capture signatures
Tracking of transactions eased
Intuitive dashboards
Improved data utilization
Smart decision-making
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Strategizing a Roadmap to Modernization
Challenges:
Lewtan was struggling with product maintenance management. They needed to consolidate their business.
Industry
Financial Services
Solutions:
Strategizing a roadmap to embrace modernization
Results:
Fingent helped the client develop efficiency and productivity through business consolidation.
Locations:
US
About the Client
Lewtan is the leading provider of a wide range of content and technology-based solutions to members of the global asset-securitization industry. These include issuers, investors, underwriters, servicers, credit enhancers, and rating agencies representing more than 300 institutions worldwide that rely on Lewtan intelligence and surveillance solutions.
Lewtan’s product maintenance management was a growing concern. Consolidation was a key issue as their products were developed from different business and technology streams. Lewtan approached Fingent to help them assess their current business and technology scenario and provide a road map towards modernization.
Case Overview
Fingent deployed a thorough study of Lewtan products, processes, and infrastructure. This study involved detailed product overviews from product managers, a detailed overview, and an application demo. Fingent also reviewed code snippets and database schema, as well as the infrastructure and management setup.
Based on the results of this study, Fingent formulated an extensive set of recommendations for Lewtan. With Fingent’s roadmap, Lewtan could understand its business scenario and execute adequate steps to increase its efficiency. Fingent’s strategy also helped Lewtan modernize its products, effectively and efficiently reaching a far wider audience.
CHALLENGES
Roadblocks Faced in the Existing System
Fragmented Product Maintenance
Lack of Consolidation
Outdated Infrastructure
Scalability Issues
Limited Market Reach
SOLUTION
Fingent’s Approach - Boosting Efficiency and Productivity Through Business Consolidation
Fingent strategized adaptable business process plans that helped Lewtan streamline critical business functions. On the technology front, Fingent identified gaps in the latest versions of their financial service products and supported their modernization.
Identified technology gaps
Crafted a cloud product consolidation strategy
clearly defined a migration path
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BENEFITS
Making an Impact on Client Success
Fingent’s strategic approach enabled Lewtan to streamline operations, modernize its technology landscape, and consolidate its cloud products, ensuring enhanced efficiency and scalability.
Improved operational efficiency through process streamlining.
Simplified source code management, reducing maintenance complexity.
Developed a structured cloud migration strategy for improved agility.
Provided a clear roadmap for efficient technology transition.
Enhanced scalability
Modernized technology
Reduced maintenance overhead
Consolidated solutions
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Simplifying Content Management with a Customized Software Solution
Challenges:
The need to quickly create campaigns urged streamlining content generation and management
Industry
Financial Services
Solutions:
A Custom-built Content Management System
Results:
Easy management of content types, SEO tags, translation to local languages, and more. Streamlined and efficient content management resulted in quality campaigns and better customer reach.
Locations:
UAE
About the Client
The client, RAK, is a leading insurance institution established in 1974. To remain competitive amidst the financial slowdown, the client’s marketing team wanted the ability to quickly create campaigns, run experiments, and gain a competitive edge.
The company was already using a content management system. However, outdated technology crippled the firm from achieving marketing targets. Complexities in content management delayed campaigns and affected sales.
Case Overview
Fingent optimized its existing content management system, which helped the sales and marketing team to achieve their goals easily. The end product was a web publishing platform built on a secure CMS, enabling easy content management.
The solution allowed the team to quickly deploy new content without having to rely on designers and developers. Prompt content delivery enhanced customer engagement and widened customer reach for the client.
CHALLENGES
Roadblocks Faced in the Existing System
Inefficient Content Management
Outdated Technology
Delays in Running Campaigns
Inability to Achieve Marketing Targets
Tough Market Competition
SOLUTION
Fingent’s Approach - A Custom-built Content Management System
Fingent revamped the client’s CMS into a secure, scalable WordPress platform, empowering the marketing team to launch campaigns and content independently. This streamlined content management accelerated time-to-market and reduced dependency on technical teams.
Optimized CMS for easier management of content types
Improved management of SEO tags and transition to local languages
Role-based content management access
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BENEFITS
Making an Impact on Client Success
The enhanced CMS empowered RAK’s marketing team to launch campaigns swiftly, expand market reach, and stay ahead of competition—without relying on technical support. It simplified content workflows, improving agility and engagement.
Faster content publishing reduced campaign turnaround time
Multilingual support helped tailor content for regional audiences
Role-based access improved team collaboration and control
SEO-optimized content boosted online visibility and reach
Streamlined Content Management
Better Marketing Outcomes
Faster Campaign Delivery
Enhanced Customer Reach
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Quantlogic – Algorithmic Trading and Analytics
How Fingent assisted QuantLogic in streamlining and simplifying their data through technology
QuantLogic
Industry
Financial Services
Region
United Kingdom
Technologies
.NET
About the Customer
Quantlogic is one of the leading providers of algorithmic strategies, financial research, trading signals, real-time trade management tools, and 24 hours of trade monitoring services. They basically deliver major services to investment banks, hedge funds, private investors and the like.
Fingent’s Solution
The data that they dealt with was developed from monetary predictions, after estimating changes in currency value while relating them between exchange markets of different countries. This helped them to better plan their investments.
How we helped our client
The data formed over 200,000 data touchpoints that included relations between resistive and support functions, predictive and actual value and the like. It also included the rate of success of predictions.
Each of these data touchpoints was further associated with 12 derived unique verticals in real-time.
Fingent’s advanced analytical solutions, helped Quantlogic maintain Data Quality that improved their predictive algorithm.
Quantlogic increased its probability of successful predictions along with radical data association and data archival processes.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Plananza – Scalable, Social, C2C Event Management Application
How Fingent helped develop Plananza, an event discovery platform that allows people to discover events happening in their city, buy tickets and more.
Five Brothers
Industry
Event Management
Region
United States
Technologies
.NET
Solution Overview
Plananza is an event discovery platform that allows people to discover the things happening in their city. Plananza takes interest into consideration when making suggestions and ensures that the people are only notified of what they care about. Additionally, Plananza also allows people to follow their favorite performers and venues, buy tickets, interact with social media friends, and much more.
Solution Details
Fingent provided advanced information management and analytics software, coupled with simple visualization solutions, to bring to life a social media app for promoting events such as concerts and other nightlife activities. The platform had to provide a rich user experience and at the same time handle valuable marketing data on events, event sponsors, and users.
How we helped our client
It helps in creating an event in just a few clicks and also list it under different categories or set its privacy limits or even send out reminders to those who are invited for the event.
It helps in marketing the event through social media sharing, email marketing and making use of promo codes and the like.
It enables safe and secure handling of payments with automated ticket generation and confirmation and authorized payment methods.
It provides a simple and easy registration process for the attendees of events with the option of rating and commenting on venues and events for the attendees.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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NEC – Streamlining Quote Management
A customized and scalable web application that enabled NEC Corporation to streamline and expedite their quote management process
Company
NEC Corporation
Industry
IT services and products
Region
Japan
Technologies
.NET
Requirement
A scalable web solution that can reduce NEC’s sales cycle by responding to their dealers’ requests quickly. They also wanted to automate some of their quote generation practices which will simplify their overall process.
Challenges
Inefficient practices in quote management such as using various calculation methods and manual generation and processing of quotes led to huge resource leakage and delays in their sales cycle.
Results
NEC was able to accelerate their sales cycle and reduce 50% of their resource wastage. The application increased their productivity by streamlining their quote management process.
“Fingent Corporation is a good partner for our projects and I’ve enjoyed working with them. They consistently hit milestones, manage projects well, and deliver quality work.”
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