Building Service Excellence: The Stairway to Happy Customers

“Quality in a product or service is not what you put into it. It is what the client or customer gets out of it”. – Peter Drucker I couldn’t think of a better explanation for the importance of service excellence than this, by the renowned business management consultant, Peter Drucker. As rightly put, service excellence …

How has Business Intelligence Changed in the Last One Year?

According to a recent report by InformationWeek on business intelligence, up to 28% of business professionals responsible for software selection in their firms, said that they have set the standards for one or a few analytics products in their organization. It was 35% last year, so this time apparently we have a 7% decrease. Now, …

Making your team Tech Savvy: Simple ways to encourage technology adoption

Do you have a hard time managing all the “resistance to change” in your organization? Many managers just like you, find it hard to incorporate any kind of changes in their organizations, especially, while introducing a new process or technology. Such resistance to change can become a major issue and more often than not, this …