CTOs Guide – How Robotics and AI Can Improve Customer Experience

Improve CX with AI and Robotocs

Today’s consumers are tech-savvy, demand consistency and know they can switch brands at any time. Therefore, Customer Experience (CX) is extremely important now more than ever. Customers aren’t just buying a product. They are looking to gain a good experience throughout the customer journey – before, during and after their purchase. Imagine the pressure of …

How Machine Learning Boosts Customer Experience

Machine Learning and Customer experience

Improving the customer experience is the mantra for survival in today’s highly competitive business environment. More and more businesses have identified machine learning as a reliable tool towards this end. Machine learning is in essence software coded differently to traditional software. Rather than a long list of if-then-else statements typical of traditional software, machine learning …

6 Trends in Customer Experience for Enterprises in 2018

Business Custom Software

In today’s age of hyper-competition, businesses need to focus their systems on the customer. A critical area of focus is business software. Much of business software hitherto focused on internal efficiency. However, competitive pressure mandate a realign, with the focus on the customer, and specifically customer support. Businesses Need to Roll Out Mobile Solutions Nowadays, …